Frank Leff was able to quickly identify the source of our leak with a variety of fancy gadgets without ripping up our wall or ceiling. While he was here, he also advised me on possible water problems and everyday household water tips. He spent a long time here and was very personable, sincere and punctual. His fee was VERY reasonable and fair. I would highly recommend him if you have any water leak or water damage issues.
Posted: 12/15/2013 • Link to this review
Frank came out within hours on a Friday afternoon after we found some minor mold in our guest room closet due to water intrusion. Frank's passion, transparency and honesty came through on the phone and this was validated in person. He was able to quickly diagnose and resolve all of our issues at the house. My wife and I would highly recommend Frank if you find yourself in the unfortunate situation of having water damage inside your home.
Posted: 10/14/2013 • Link to this review
I highly recommend Frank with Water Out. His quote was just a tad higher than my lowest quote, but his proposal for water remediation was far less invasive. The other company recommended pulling up half my linoleum, poking holes in my drywall (requiring me to repaint the wall--though I don't have matching paint), and taking away the baseboard in the affected area. These steps would have required me to get probably two different companies in to repair those things, in addition to paying for the replacement materials. Another company (FAR more expensive) wanted to rip out my carpet padding, then charge me for carpet cleaning to disinfect it. Frank arrived the same day I called, and started work as soon as I authorized it. He was able to lift the carpet and use a dehumidifier and fans to dry out the carpet and the affected room. I felt confident it had dried because he took infrared readings right after the disaster and also after the drying was complete. The only think I had to do when he finished was a little painting where he had lifted the baseboard up and replaced it (with paint I have on hand). One problem did come up--when he went to tack down the carpet, the threshold snapped. However, he paid to have that repaired, and it looks better than before! Throughout the whole process, Frank worked hard to please us, and I recommend him without reservation.
Posted: 10/23/2012 • Link to this review
A fine company with fast response. I suggest that if you are facing serious drying out, that you purchase your own dehumidifiers. I own two and they are still pulling moisture six weeks later from one room in the basement.
Posted: 8/26/2012 • Link to this review
We recently finished our basement and during the recent rains had some water damage. I called Frank on a Saturday, he was the only company to returned my call within the hour and surveyed the damage later that night. I could not be more pleased with the service we received.
Posted: 7/24/2012 • Link to this review
Frank was great in helping us resolve our water damage issue. He responded in a timely manner, and came back a couple of time to ensure that everything was resolved to our satisfaction.
Posted: 6/27/2012 • Link to this review
We had a plumbing issue and our downstairs bathroom & foyer had some flooding - my plumber recommended Frank, so I gave him a call. He came out same-day, was extremely professional and thorough, and was completely honest. He even gave me some great tips to avoid water issues in the future. I would highly recommend him if you've had any water damage!!
Posted: 4/05/2011 • Link to this review
My water heater started leaking in my basement and it was a Saturday morning. My friend highly recommended Frank Leff at WaterOut. Within 24 hrs, he was here. FRANK was extremely professional, very knowledgable, very personable, and just a pleasure to have out. I couldn't say enough good things about him. Not only did he take care of my problem, he showed me what they are capable of doing in the event of a MAJOR problem. If you have water in your house, you should call Frank. KEEP UP THE GOOD WORK GUYS!
Posted: 6/06/2010 • Link to this review
Frank is the best! Super-nice, thorough, reliable, considerate (he had to move our appt. up a day-called with plenty of warning and apologized many times-I've had people show up on the wrong day w/no apology and no explanation for their screw-up). He was honest and up-front. We had a minor issue, and that's exactly what he said it was-none of this, "Well, as I was looking around, I did notice a major problem, and this week only, exclusively, we're offering our services for the low-low price of $5,000." I'm being sarcastic a bit with my example, but he was great to work with, and honest. Don't look anywhere else!
Posted: 1/30/2010 • Link to this review
Frank is the best. I had water damage in my house after our recent rain. Frank was super quick to respond - came by the same day, gave me a reasonable quote and set up the drying fans the same day. He is professional and responsive to his customer's needs - thanks Frank!
Posted: 3/05/2009 • Link to this review
Afetr a sewer problem left the basement flooded Frank came and completely dried the basement. It is so dry that some fish I left out was dried and toasty. We can grow Cacti now!
Posted: 1/25/2009 • Last edited: 2/11/2009 • Link to this review
I had some water damage in my basement due to a pump leaking. The service was impeccable. Frank was very informative and his prices were very reasonable. He was there when he said he would be and finished the job as promised. I would recommend to anyone.
Posted: 12/29/2008 • Link to this review
as aplumbing contractor I have been on alot of jobsthat need to have water removed Frank is the best I have had the pleasure to work with,his drying system is state of the art drying the house completely with out all the damage and replacing like other companies do. Frank is a super nice guy.I will use him in my home if the need ever arises.
Posted: 12/16/2008 • Link to this review
Our finished basement got a huge amount of sewer water because of a back up caused by a root of a tree in our yard. Frank showed up immediately after we called and gave us a comprehensive budget for the job, completed the job on time, gave us extra recommendations, stayed within budget, and was as thorough as if the home was his own. A couple of weeks later, the plumbers hadn't adequately sealed the sewer line, so we got water in the basement again-- this time rain water. Frank not only showed up immediately and did a great job again (he took out about 70 gallons of water from the carpet, dried the walls, and so on), but also gave me good advice on how to handle the situation. I would recommend Water Out to anyone.
Posted: 9/11/2008 • Link to this review
I called Water Our soon after the main floor toilet overflowed. The water had already penetrated the basement ceiling and soaked part of the basement carpet. Mr. Leff gave me an honest ballpark estimate over the phone and came out that morning. He returned 2 days later to make sure that everything was dry before taking back his high-powered fan and equipment. He was very thorough--using high-tech devices that accurately measured the presence of moisture in the floors & walls. (He did not rely on guesswork as the other companies would have done per my calls to them.) I was paying for the water removal on my own, not through my insurance. Mr. Leff kept to his estimate and even eliminated a charge for a line item he did not have to complete. Based on my calls to other companies you have to be careful who you hire. Most "water extraction" companies are really just carpet cleaners who do not have the knowledge or equipment necessary to dry the pad & floor beneath the carpet, nor do they know how to test for water damage in walls or wood floors. I would recommend Water Out for small or large jobs.
Posted: 7/11/2008 • Link to this review
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