Echols Roofing Siding &Home Improvements

My 30+ year old home was in great need of maintenance. I hired Echols to replace my roof, siding and deck. My neighbor, who is a stay at home mom, said that the men who worked were diligent and professional. The work is top notch. I've had other contractors for plumbing and landscaping who were extremely complimentary of the work and were going to recommend Echols. The representative very patiently answered my many questions, explained the process thoroughly and made terrific suggestions! He dealt with me like a champ! Absolutely, hands down, they are the best!

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I can't say enought about Echols Roofing, from the estimate from Greg to the dumpster being picked up, they did a wonderful job. The cleanup was great and all my neighbors have commented on how great my roof looks. Could not be happier.

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Echols replaced our hail-damaged roof in December. They did a fantastic job! Brad explained our options, and answered all our questions. In 2007, they replaced our siding and windows (see my prior review), so I knew who to call when we needed a new roof. Many of our neighbors had hail damage and there were many roofing companies working in the subdivision. A guy who was working on 3 houses on our street told me he would install a new roof for "whatever the insurance company paid us!"
When Echols sent Brad out, he inspected the roof, and gave me a written estimate that was more than reasonable. Brad gave us several options, and there was never any pressure to make a decision.

A problem developed with one of the gutters they installed in May 2007. When Brad did the roof, he called AC and he sent the guys out to fix the gutter. It took a couple of visits to completely fix the problem, but AC said he would get it fixed, and he did, at no cost to us. This company really stands behind their work!! We would recommend them to everyone!

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What a pleasure to work with. They delivered an excellent job.

Thanks Again ! Will work with you again.

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I was disappointed in my experience with Echols. I’m sure the quality of the work is fine, however, that was overshadowed by poor project management and customer service. I signed the contract at my house with an Echols salesperson on a Saturday and had to call them on Thursday to find out when I was going to be scheduled. This deeply concerned me as I had an actively leaking roof and we had 3 weeks of solid rain. Come to find out, my signed contract was not turned in so Echols was unaware that they had a new customer. I was scheduled for the following Friday/ Saturday. Since weather was questionable, I asked Echols to call me Thursday to confirm that they would be coming out since I had to move my car to the street (I live on a secondary street). I was told that they would "try" to call me Thursday but they would be very busy. I called Thurs. around 2 PM to confirm as weather was still up in the air and didn’t receive a call until the following morning when I had already left early for work in case they were showing up with the dumpster. Additionally, they short ordered materials so my job remained in limbo until Monday. Finally, no one called me to let me know that the crew was going to show up at my house at 7:20 AM on Monday morning.

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