I paid over $2000 for laser hair removal at a location close to my home, never being told that the office was closing and relocating over an hour away. When I called to make an appt, they basically told me it was too bad since I already "pre-paid" and refused to reimburse me for the appointments that I would not be able to get to, although they would still "honor the services I paid for". I would have NEVER paid over $2K for a service that would take 2 hours round trip to get to! Knowing that they were closing that office, they should have informed me PRIOR to taking my money so I could have made a better decision. I am beyond disgusted and this is now a huge inconvenience for me. Horrible customer service!
Cost $1,000 - $2,999
Date December 2016
Posted: 1/14/2017 • Link to this review
I used this company about 3 years ago thru a groupon. I remember feeling uneasy with the Doctor. But, the technician Kerri was fine. So I called about a living social deal and Kerri answered the phone. Because I used a $99 service with them 3 years ago, she quoted me 3x the living social deal they are offering. The price Kerri quoted was even higher than what they post on the website for the service! They are obviously not looking for long term customers. I was going to buy a treatment for 2 people, but the attitude was a real turn off, so I'm going elsewhere this time.
Posted: 8/22/2013 • Link to this review
Got this via a daily deal, this was my first time trying laser hair removal and I'm VERY pleased with the results (so far). The staff at the Fountain has been very friendly and professional, accommodating w/ scheduling. They do a good job explaining things and answering your questions. It's a convenient location, they have WiFi in waiting area - though I've never waited more than 10-15 minutes, they try to be as on time as possible w/out rushing you. Anyone in the area looking to try LHR should check them out. Only reason it's not a 5* review is this was 1st experience so nothing to compare and well.. so few things are totally perfect. Still very pleased. :)
Posted: 5/01/2013 • Link to this review
I have had issues with excessive dark hair since I was a teenager. I started waxing in highschool and have tried many laser centers. The results I have obtained from The Fountaoin laser clinic have been amazing, the prices are great and the staff is incredibly professional, friendly and well trained. You can ask for anything more! Would recommend to anyone I talk to!
Posted: 3/22/2013 • Link to this review
Bought a Groupon a while back and am about to finish my last session. Great Friendly Professional staff. I never had to wait for my appointment even when early. Would highly recommend to everyone!!
Posted: 1/19/2013 • Link to this review
Without hesitation I highly recommend "The Fountain" at 2430 Herodian Way, Suite 250, Smyrna GA for laser hair removal. I have visited other places and did not get the results I had hoped for. I have to say I have been very pleased with "The Fountain". You will receive exemplary service, excellent pricing and flexibility in scheduling as you achieve your goal. Equally important you will get the results you are looking for. Also you will be greeted with a smile from the professional staff at this office. It is truly a a great experience.
Posted: 11/30/2012 • Link to this review
The folks at the Fountain are great at working with you. They accommodated me with scheduling around my pregnancy and then also with individual appointments. My results are pretty good though I'm hoping that this last appointment will take care of the few stragglers or else it will look a little dumb. I wish there were a better system for mapping out exactly what to remove and what to leave. Either way, I'm so happy to finally not have to shave my bikini line before going to the beach or pool!
Posted: 11/19/2012 • Link to this review
Why didn't I do this sooner?? The fountain has been an incredibly positive experience for laser hair removal from beginning to (now nearing the) end. The staff is friendly, caring and makes you feel comfortable in a situation that many would otherwise find uncomfortable. Initially hesitant about how the laser would match up to my stubborn hair, I couln't be more excited about the results.
Posted: 10/31/2012 • Link to this review
I had my underarms done. It is awesome not to have to shave. The technicians there are all great. Easy to get an appt; always on time; very professional and answered all my questions. Would totally recommend! Terri
Posted: 10/22/2012 • Link to this review
This establishment is awesome! They have the friendliest staff, are quick with appointments, and are extremely professional. I highly recommend Fountain to anyone thinking of hair removal!!
Posted: 10/06/2012 • Link to this review
I bought a Groupon for the Fountain and had a wonderful experience. The staff is very professional and friendly. They are very punctual, and I never had to wait to be seen. I highly recommend The Fountain.
Posted: 8/20/2012 • Link to this review
* By Appointment Only