Bob Dauphin rocks !! We've used him for four bathroom remodels (two houses) over the last 10 years and he keeps outdoing himself. For our last remodel Bob gave us a full custom marble shower, new 1.2 gallon flush toliet, and 25" vanity with a travertine floor and glass inlays !! He even custom crafted a marble alcove with round corners. Bob personally took care of the plumbing/tile work and coordinated with the other subs for the electric drywall painting carpentry work so everything came together on time and on budget. Speaking of budget - when he encountered an unforeseable plumbing problem that caused him an extra day's work and material, he didn't go up on his quote one penny. Now how many contractor would do that ? He's honest, reliable, and on time - in fact my only complaint about Bob is my having to get up every morning at 7:00 to let him in to work *smile*. Hire Bob Dauphin to do your tile job, you will be happy you did - and if you're lucky you'll get some of his homemade banana nut bread !
Posted: 7/18/2011 • Link to this review
I "unfortunately" met Bob while my wife and I were browsing tile at the Floor and Decor, Clairmont Road location. Believe it or not, he was giving a class on how to install tile! Well, I had him come out and tile the floors in the kitchen, laundry, guest bath, master bath, as well as, a custom tiled shower, and the counter tops in the kitchen. The master shower leaked/ leeched water all through the shower walls, into the floor and down into the dining room below and onto the dining table. When my wife took a shower, in the dining room I noticed a dripping sound but didn't see any water. Before it became a problem I tried contacting Bob on several occasions and finally spoke to him once. He brushed it off and never came out to inspect nor repair. Well, I had to file a homeowner's claim and the entire shower had to be totally demolished and a new "correct" tile installation was completed. All the wood was rotten behind the tile do to it leaking. The entire dining room ceiling had to be repaired and painted, etc. The dining room table had to be sent off to a furniture refinishing company, etcetera. Damage and repair was over $7,000! Also, his personal morals are obvious and very questionable! He likes to talk inappropriately quite a bit. I have Never been so dissatisfied with a contractor as I was and still am with Bob.
Posted: 11/11/2009 • Last edited: 8/03/2013 • Link to this review
I decided to go with Bob after reading all of the reviews. I figured with this many, how could I go wrong? Well I was wrong. The floor is uneven in several places and I am going to have to end up having someone come out and fix those places. He said the tile would have a beveled edge and would have a nice, clean appearance. No go there. I am going to have several pieces ripped out and replaced. He gives a great warranty, however remember that the warranty only covers what he is willing to do over. In my case, I was told that it was a no go. If he would spend a little more time on the work, it could have been great. I feel that he was in a hurry to have the job done. Now that it is a year later the grout is coming out between the tiles and the tiles are moving under my feet. And guess what? Cant find the guy. This guy is terrible. Please people- do not use this guy. It was very well possible that at one time he was a great tile guy but that is no longer the case!
Posted: 2/17/2009 • Last edited: 8/03/2013 • Link to this review
Have used several installers in the past 15 yrs as subcontractors. Bob @ Dauphin has done a great job on my recent 500 sq ft of 18" floor tile w/o one mistake. Would recommend Bob for any project. John Majzun Home Medic, Inc. General Repair & Remodeling
Posted: 8/18/2008 • Link to this review
Our home recently needed the shower reconstructed due to a damaged pan and Bob Dauphin was highly recommended by friends for his work. Before I discuss the work done, let me share with you a little bit about Bob. I have not come across an individual with more skill and dedication then Bob Dauphin. And even more important, I placed my trust in Bob to craft a superior work product and he delivered. My wife and I engaged Bob to handle three things: 1) rebuild a new shower in the master bathroom, 2) tile the master bathroom, and 3) build a splash in our kitchen. Bob rebuild the entire shower infrastructure, tiling it in Travertine. It was beautifully crafted and is simply gorgeous. The master bathroom was also tiled in Travertine - this time Bob used a random tile pattern and, like the shower, was simply gorgeous. Seeing his work ethic and quality, we let him apply his craft towards a new kitchen splash, the results were superb. Bob was more than a craftsman, he took the lead in helping us with the design of the shower, floor and splash, and we grew to depend and trust the decisions he made in the process. And one last thing, his prices were very competitive - and though he never hesitated to take the extra step to make us happy, his price never changed. In short, if you are looking for any type of tiling, you need look no further then Bob Dauphin.
Posted: 8/17/2008 • Link to this review
Bob did a beautiful job on my screened porch and a hallway--all I could say was WOW! He was very generous with his time in helping me make my tile selections and I found his ideas for tile and patterns to be outstanding. He even went the extra mile and double waterproofed the porch to ensure that it would not leak. Bob is a true professional who delivered what he promised, communicated well and was always on time. He explained every step in detail so I would know exactly what to expect. Bob really did a great job at a fair price and I think the result is really beautiful.
Posted: 8/02/2008 • Link to this review
Bob gave us great honest advice while we were making all the tile decisions even though we kept changing our minds. Once the work started he was very easy to work with and did not mind discussing the job as he was going along. He did not seem bothered by the changes that we thought up while the job was progressing and our imagination was being stimulated.
Posted: 7/08/2008 • Link to this review
When Bob gave us the estimate to tile our foor, he was very accurate in his timing. He even helped us pick the right tiles without charging us for his time. Bob did a great job that everybody who has come to the house had asked who did our floor, everyone like the job he did that's why we have been recommending Bob to our friends. I am very picky in regards to work done in my house and I really like Bob's professionalism. Thank You Bob!!!!
Posted: 6/10/2008 • Link to this review
We had a small water spot on the ceiling below our master shower and feared the worst! After a plumber determined the pipes were not leaking, we called Bob to check the tiles and shower pan. Bob did a very thorough job testing the shower liner (we didn't even have a pan!), drain and tiles and determined it was not a shower issue. He did all this on a Saturday and at NO CHARGE! Eventually it was decided that the spot was from sideways storm rain that got up under the eves. I cannot tell you how much I appreciated Bob's honesty and patience! When I need tile work done, I'm calling you Bob! Thanks again!
Posted: 6/07/2008 • Link to this review
Although Dauphin's reviews here are excellent, it was not my experience. The job started a month ago and is still not complete. The tile was laid with crooked grout lines, jagged cuts, and uneven surfaces throughout. The entire room will need to be redone.
Posted: 6/04/2008 • Link to this review
I have in all ways tried to put myself in my customers position and extend to each customer exceptional quality and service over the past 22 years.However,I am sorry that this person would want to say this about me when I have tried in every way to help this customer.This job was complete except for grouting and I was not told that there was anything wrong with this job until I read this reveiw today.This is not how I do business and I can stand on my past reputation as an honest and reliable contractor.
Bob completed work on our master shower and garden tub area a few months ago. We believe he is not only a quality professional, but an amazing person! He not only completed the tiling, but helped my husband remove a huge wall mirror from our bath and install new faucets not charging us any more for labor! We have already recommended him to friends! He is a rare find in this type of industry. Thank you Bob!
Posted: 4/11/2008 • Link to this review