Last August we spent $300 on the purchase of a tub refinishing coupon from Universal Refinish through a Kudzu deal. However, Universal Refinish gave us the run around every time we scheduled the job. We scheduled a date for the refinishing three times and each time they cancelled on us with one excuse or another often waiting until the day of (when we called to find out where they were) to cancel on us. We feel like they waited until the last day so they could determine whether they had a better job they could take that day rather than the $300 job they had committed to do for us. This also had the effect of pushing us towards the end of our coupon expiration date which was also in their favor because the money would go right to them with no work done. They said we could get a refund but we are worried it won't come through. Watch out for "deals" from Universal Refinish unless you want to be treated like a third class customer.
Posted: 2/16/2015 • Link to this review
Universal Refinish did an excellent job on refinishing my guest bathtub. The entire refinishing process was explained thoroughly to me during my first call. The service person that came to my house was professional and did an awesome job refinishing my tub. It looks brand new. My guests always compliment how nice and new my bathtub looks. I would definitely recommend this company if you are wanting to refinish your bathtub.
Posted: 5/20/2014 • Link to this review
I used this company with the kudzu deal and the guy that was sent out brought ants into my house that were on the cloth that he used. After he finished, he told me that I would have to get someone to re-install the drain and the overflow and the caulk around the tub because he would not be coming back out to do those things. I spoke with the manager and he was very unprofessional. They are terrible.
Posted: 9/20/2013 • Link to this review
There were some scheduling hiccups on my tub refinish but Tyler worked with me to honor my appointment on the day scheduled. Technician Genel did an excellent job on my tub. It looks brand new and I am very pleased with the outcome.
Posted: 3/29/2013 • Link to this review
These people don't call back, don't show up when they say they will, charged me more than the agreed upon price .. and my drain broke a few weeks after they installed it! After calling 3 times for Tyler to set an appointment to come out to see the broken drain (to no avail), he told me to sue him. Which I am thinking about doing. AWFUL!
Posted: 3/22/2013 • Link to this review
I could not be happier with the results of my refinished garden tub. The money saved alone was worth it, but the finished product really blew me away. It looks as if I replaced it with a brand new one. The company was great to work with, and the technician was awesome. He worked so hard and kept everything so neat and taped off. I would definitely recommend them to anyone who needs something refinished. I'm thinking about getting my counter tops done next.
Posted: 7/06/2012 • Link to this review
I am very pleased with the kitchen and bathroom renovation that Universal Refinish completed for us. Let me start out with my story saying that I did my homework and had received 4 quotes from different contractors. Universal Refinish was not the cheapest or the most expensive but they had the best knowledge and knew how to explain the process of what it was going to take for a smooth renovation. I m so glad we went with them.
Posted: 3/28/2012 • Link to this review
Can't say enough about the professionalism of the technician. He was extremely courteous and immaculate. Everything was taped off, and well protected. Would not hate to recommend them. I now have a tub that looks better than new!
Posted: 7/10/2011 • Link to this review