Engineered Solutions of Georgia

Engineered Solutions of Georgia General Contractors
Phone: (678) 905-1499
Email: Email this business
Website: www.esogrepair.com
Engineered Solutions of Georgia Engineered Solutions of Georgia : General Contractors, Wall supports, Floor framing support, GA


Reviews
Gail M.

Posted on GuildQuality on 8/8/2013
I would highly recommend Engineered
I would highly recommend Engineered Solutions of Georgia. They were very professional and we are very happy with the work that they did at our house.
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Nitin T.

Posted on GuildQuality on 7/29/2013
My problem was fixed in
My problem was fixed in a very good way and I have not had any repeat issues. The technician was extremely knowledgeable and provided an extremely professional and courteous experience.
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Mary A.

Posted on GuildQuality on 7/29/2013
Engineered Solutions did a great
Engineered Solutions did a great total job, from the estimate, to the actual work, to following up afterwards to make sure everything was done as expected. I would use them again in a heartbeat.
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Reviews: 1

Posted on 7/23/2013

Never provided an estimate, broke access panel
I had an engineer come out from Engineered Solutions to look at my crawl space. He gave me a verbal estimate but never followed up with a written estimate. I contacted him a few days later and he didn't respond. I later found he broke the access panel to the area under my deck. He didn't tell me. I only discovered it after my dog got under the deck.

Update: I hired an independent structural engineer to come do a report. The area ESOG wanted to fix was deemed structurally sound by the structural engineer. The area ESOG dismissed as not an issue was identified by the structural engineer as an issue needing repair.

I appreciate the follow up from ESOG hopefully they can do better in the future.
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Engineered Solutions of Georgia replied on 07-26-2013
It is very disappointing to read a review like this and it is unacceptable. It is however to a certain degree understandable. Atlanta has had record rain fall this year and that has left the management team at Engineered Solutions with a very difficult decision. Should we staff up with new untrained team members to fill the demand and take a chance on a decrease in the quality that we demand? Or should we ask our customers to be patient and run the risk of some people slipping through the cracks. We have chosen the latter. it is unexcitable not to provide the very high level of customer service our customers deserve and I appreciate satelite bringing this uncommon lapse in customer service to our attention so that we can make internal adjustments to insure it does not happen in the future. One of the most valuable features of Kudzu.com is it allows us to understand our weakness’ and adjust to make our company better.
On the issue of any damaged property. If we damaged the access panel to satelite’s deck we will either repair it or engage a contractor of his or her choice to repair it. Unfortunately we have no way of knowing which of our customers provided this review. My hope is that satelite will contact me directly so that we can expedite the repair of the access panel. We apologize that we feel short of our customer service standards and are committed to using this feed back as an opportunity to better our company.

Jay Eastland
o. 678 290 1325
c. 404 754 4689
Jason Z.

Posted on GuildQuality on 6/27/2013
We were extremely impressed with
We were extremely impressed with the level of professionalism and quality of work. The staff kept us informed throughout the process. The work was done with high standards and on time. Our house was kept clean and left the way it was found. Engineered Solutions is the kind of contractor every company should strive to emulate and every homeowner should be lucky enough to work with.
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