2012, 2013, 2015
DO NOT USE THIS COMPANY! They are corrupt! The person came to fix our garage door, over charged us about 100$ , and he thought we do not notice that. After we found out and proved it they accepted... that it was over charged . I called the componey 9 times to get my money back , they did not return my money back, and now it been 3 months past, and sill did not get it.BE CAREFUL!VIEW MORE »VIEW LESS »
I called for a quote, very specific as to my needs. Had to have 2 springs replaced. I was quoted, "best case $99, worst case $199". Technician comes out: $650. I explained what I was quoted over... the phone and response was along the lines of, well that's our price, if I don't do the work, there is a $100 service charge. So either have it replaced for $650 or pay $100 for nothing. Called to dispute after having service done and completely left out to dry. No reconciliation.VIEW MORE »VIEW LESS »
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DO NOT USE THIS COMPANY! They are corrupt! The person came to fix our garage door, over charged us about 100$ , and he thought we do not notice that. After we found out and proved it they accepted that it was over charged . I called the componey 9 times to get my money back , they did not return my money back, and now it been 3 months past, and sill did not get it.BE CAREFUL!
Garage door motor changed
Area Dacula, GA
Cost $500 - $999
Posted: 5/16/2016 • Link to this review
I called for a quote, very specific as to my needs. Had to have 2 springs replaced. I was quoted, "best case $99, worst case $199". Technician comes out: $650. I explained what I was quoted over the phone and response was along the lines of, well that's our price, if I don't do the work, there is a $100 service charge. So either have it replaced for $650 or pay $100 for nothing. Called to dispute after having service done and completely left out to dry. No reconciliation.
Posted: 1/21/2016 • Link to this review
This company deserves a no star. First time I needed a new chain and remotes, and they were late and had to come back twice to give me remotes that work right. They gave me a sticker for $25.00 off next visit. I believe in three strikes and you're out, so I was willing to give them two more chances at service. The second time they replaced my springs and did not give me the $25.00 off and it was a different technician. The 3rd time my chain was busted. A different tech came and made it sound like big disaster struck and said the motor is damaged and you will need a new system for $600.00. He did not give me a warranty repair on the chain they installed on the first visit. I told him I wanted to repair the chain they installed. He gave me a high price of $189.00. I said yes and gave him parts from this chain and the older chain I kept because he claimed he did not have any parts. He now said he could only install a new entire system. I told him he just gave me a price on a chain repair and now you say you can't do it. I told him to leave and thanked him for no service. He took my parts with him and now, neither technician Ken or Ameriserve will return my parts and denies he took it with him. I found out it takes less than 5 minutes to replace the missing link but you need that chain key link I gave him to put it back. This is not the type of company that anyone should call. NO SCRUPLES! RUN FROM THEM! CALL SOMEONE ELSE! THREE STRIKES, NOW THEY'RE OUT!
Posted: 12/22/2015 • Link to this review
Once again, for the 2nd time in 2 weeks, Ameriserv failed to show up to do work as promised today. I guess my time is not important to them. This company is awful and I regret calling them. I am now over 3 months in and have partially installed doors that I cannot lock The worst customer service I have ever experienced.
Posted: 11/13/2015 • Last edited: 11/21/2015 • Link to this review
Needed garage door springs tighten and called for an estimate. Was told $99 and set up an appointment. No show first appointment and late for second. Real issue was the price changed to $289. Talked to Dir. Sales Chaz Allison and he was no help at all...very rude. Needed my door fixed so agreed to $200 and it took the repairman 20 min. to complete the job. Will never use Ameriserv or Best Picks Reports recommendations again.
Posted: 10/06/2015 • Link to this review
They will charge you for anything and everything.the service guy told me that a garage door interrupter cup costs 200 dollars while in reality it only costs 4 dollars.thankfully I didn't agree to it. Before the work started the guy said it will cost 300 dollars to reset the door and after the work he says the total charges is 450 dollars.ivhad to argue with him and still had to end up paying 350 dollars.
Posted: 7/09/2015 • Link to this review
We needed a new garage door opener and called Ameriserv. The door opener was installed into dry wall, and not studs, so that three months later the bar came flying out of the wall and locked our garage door down. Luckily it did not land on our heads. They could not come out right away and fix it and we had an ice storm coming, so we had to fix the door ourselves. Three months later the door was coming up on it's own. When the field manager came, he adjusted the support bar and checked out the unit, but he left the belt sagging- a sign that the unit will soon break and something you cannot tighten. We called the next day and someone was supposed to come- I cleared my whole schedule and they did not come. so I am waiting because their work is under warranty. I will never use them again if I have another issue. Not ever.
Posted: 6/20/2015 • Link to this review
This is the second time I have used this company for garage door repair. Everyone I have dealt with, from the receptionist to the repairman, was courteous and professional. The repair was done when promised and was done efficiently. Pleased with this company. Would recommend.
Posted: 5/22/2015 • Link to this review
I am a typical homemaker who does not know much about garage doors. Ours was making noises and we asked them to come do a free estimate and they end up "fixing" both doors for >$400. The door made noises again after one year and we discovered they were using wrong springs and charged us way too much for what they did. The door was actually dangerous and we were lucky nothing happened. I was sold by their positive reviews on here, but apparently they were known to be terrible in the industry.
Posted: 4/13/2015 • Last edited: 6/20/2015 • Link to this review
My garage door wouldn't open on my way to work so I contacted AmeriServ. Their tech came out later in day and quoted us a price to fix door on the spot. The pricing to fix the door was way above market. After calling in two other companies AmeriServ was much higher in price.Total bill was $480. Precision Door quoted $358 for everything and Overhead Door quoted $289 for everything.
Posted: 3/25/2015 • Last edited: 6/20/2015 • Link to this review
I really liked David, our salesman. He was very knowledgeable and I believe we got (or will get) a good product. I hope our installer is as good as our sales guy. But. The way the sales process works sucks. I guess it worked to sell me a door, but it feels really deceptive and uncomfortable. Very much like buying a car. First, David gave me the list price. I said I'd call back after I got a few quotes. Then he called the home office and gave me a better price. I said I'd call back when I had a few more quotes. He called the office and talked to a sales manager, got a better price. I said I'd call back when I got a few more quotes. Then he put me on the phone with a sales manager who gave the the price we had originally talked about, and I went ahead and booked it. Honestly I probably shouldn't have. If you get an estimate, DO NOT accept their first, second or even third price. Just don't. Same thing after the price discussion was over - he said he needed a 70% deposit. I said no way, that's crazy. So he said "ok, 50 is as low as i can go", and we agreed on it. What is this??? I just really felt like the whole song and dance was totally unnecessary and kind of disrespectful. The door won't be installed until later this week. HOPEFULLY nothing else comes up. Will update if necessary.
Posted: 3/23/2015 • Link to this review
Got a quote from Ameraserve and told them I was shopping around. I was given what I considered a fair price. The tech asked me to leave a 70% deposit which I did under the promise that I could cancel w/in the next three days. The next day, I found another company that I felt better about and decided to go w them. I called to cancel and was put on hold. When the lady picked up the phone, she asked if I had read the bottom fine print. I had not, because of the salespersons statement about canceling w/in three days. I was told there would be a 50% restocking fee. The door had not even been ordered. She then told me that she'd have to call the salesperson to ask him what had been said. So far, no call back. I then called American Express and cancelled with them. This is an underhanded low-life trick and may be why the name has changed so often. I cannot tell you how upset I am about the horrible experience I had with the patronizing front office who just wanted me off the phone. She also said in the middle of the conversation that they would get back w me and let me know what they had decided to refund. Okay? She says... NO, NOT OKAY! Refund my card now!!! WARNING!!! WARNING!!! WARNING!!! Use them at your own risk.
Posted: 3/11/2015 • Last edited: 6/20/2015 • Link to this review
We had to replace 3 garage door openers due to a lightning strike. Ameriserv came as scheduled and did the job completely and at a reasonable price. I would recommend them for any garage door work.
Posted: 3/03/2015 • Last edited: 3/11/2015 • Link to this review
This is a group of professionals. We had 2 guys come out prior to Ameriserve. They were both horrible and just wanted a check for coming out and not being able to fix a generic craftsmen door opener. Ameriserve came out, took care of the job like well trained professionals.
Posted: 2/28/2015 • Link to this review