Anchor heating and air installed our Trane AC and furnace in 2005 and we have had them serviced regularly by Anchor since then. Our units run as well now as they did at the time of installation and their customer service is outstanding. The professionalism of their employees and service technicians is far above any other company that we had dealt with before 2005. We remain loyal to Anchor because we know anytime we need service they are available to work around our schedule.
Posted: 8/24/2016 • Link to this review
As the owner of a 20 year old house we have worked with a few of the major A/C companies in the area. We have seen the good, the bad and the dishonest. We have been incredibly pleased with the service provided by Anchor, everything you would expect, nice new trucks, prompt appointments, technicians that are courteous, very knowledgeable (experience level varies widely from company to company so this is NOT a given) , explain and discuss your options, complete the work on time and most important - to your satisfaction. This company has gone above and beyond more than once to make sure we were completely happy. When was the last time you received a follow up call...from anybody? We recently decided to purchase a new Trane system and that has been an excellent decision. Anchor being a local company still keeps it's customers as priority. They have grown just large enough to provide true professional service whether it's commercial or residential and still maintain a close relationship with each customer. Not an easy feat nowadays. I'd say that I am extremely satisfied with the work that Anchor has provided and would highly recommend this company to any of my friends. Bill & Anna Powder Springs, GA
Area Powder Springs, GA
Date April 2016
Posted: 4/10/2016 • Link to this review
This morning, my family woke up to a chilly house. I called Anchor around 8:30, and before 9:00, they had a technician dispatched and at our house to fix the problem. The technician was absolutely fantastic, and he had everything working again within 15 minutes. My family have been very happy Anchor customers for years now, and today's experience was typical of how Anchor has taken care of us for these years. You absolutely cannot go wrong by choosing Anchor as your HVAC company. We recommend them to everyone in the market for new units or repairs. They're just fantastic.
Posted: 12/15/2014 • Link to this review
Anchor responded very quickly and efficiently to our needs. Techs were courteous, and efficient, and even introduced themselves and shook my hand. They kept me informed through the whole process. We're very happy with our new Trane units and highly recommend Anchor
Posted: 9/13/2013 • Link to this review
I scheduled an appointment through Home Depot to get my A/C serviced, and they contracted Anchor Heating & AC Co to do the work. I received a call from one of their representatives to schedule the work, which I did for Friday the 13th of July between 8-8:30am. 8:30am came and went with no call/no show from the company, so I made a call to see where they were. The dispatcher informed me that my appt. was for the afternoon. I informed her that my appt. was made for 8-8:30am, NOT the afternoon, and I was already waiting at home, and had taken the morning off of work. She apologized and said all of their techs were already scheduled for the morning, and no one could come out. I told her to please cancel my appt. for that afternoon, and I would find a new company that would actually send someone when they were scheduled. This was my first time trying to use this company, and I'm sure they're great when they show up. I don't care why my appt. was messed up, but it was. You have one opportunity to make a great first impression, and you totally blew it. When I have to take off work to have someone come do work for my home, I expect them to show up when they say they will.
Posted: 7/13/2012 • Link to this review
This is an honest review from a customer who is still very satisfied and grateful after almost 10 years of knowing them. I can't say enough about this group. They have supported me since my last home and recently installed a Trane HVAC system in my current home. This is my second major purchase from them. Sales and service have always been responsive and the inside staff has always been a pleasure to work with. The few problems I've had have been handled quickly, courteously and effectively. They clearly show that their customers come first. Thanks Anchor! (Thanks, Pearl!)
Posted: 9/05/2011 • Link to this review
These guys are really the best. Used them in 2007 and this year (2011) when my 22 year old A/C unit finally gave up the ghost. You never have to worry about who they send out to your home. They are all well qualified, courteous, and professional. They take the time to answer any questions you have (being a single lady these things matter alot to me). These guys also had the best price! In short - these are the guys you want to call.
Posted: 7/06/2011 • Link to this review
My downstairs unit was over 22 years old. Didn't think it'd last another hot summer. I ordered the work through Home Depot, and Anchor is the local installer in my area of Marietta. The Consultant came out in a day, came up with three alternate quotes. No pressure, and everything was clearly presented. The installation took place less than a week later. The installers were courteous, professional, and addressed a couple of safety items for which I was not charged.
Posted: 3/23/2011 • Link to this review
I had 2 independent repairmen tell me that my A/C unit needed to be replaced at about $6,000. I called Anchor on the advice of my neighbor and asked for Master Tech Jimmie. Thank goodness too - he fixed my unit for 1/10 the cost of my other quotes. I was nothing but pleased with my service.
Living in an historic home, replacing the HVAC system is a sensitive and expensive issue. After researching and getting several quotes, I went with Anchor. They did exactly what they said they would do, when they said they would do it. I love the new system and it is saving me significantly every month over the old beast I used to have. Thanks, Anchor.
Great group of people. Very friendly and knowledgeable. Would recommend highly to all my friends and have done so already. Product knowledge of sales people and staff #1. Thanks for being there when I need it. Thanks Anchor.
Posted: 12/09/2010 • Link to this review
After dealing with two inferior A/C companies, we contacted Anchor to determine a problem with our A/C unit. Not only did they come out the same day, the technician was very helpful in explaining our various options for repair. It was not long after the first unit was serviced that the second one decided that it needed a break and went out so we once again called Anchor for assistance. Regardless if it was repair (or now regular maintenance), the Anchor technicians are thorough and professional. We are very satisfied with their high quality work and the commitment to their customers.
Posted: 12/08/2010 • Link to this review
I had Anchor Heating and Air Install a New Trane XL15i heat pump system in my home. It works great and keeps me very comfortable. Lamar did a great job showing me several different systems and explaining how they worked. He sent Jordan to my house to do the install and he was very knowledgeable and did a wonderful job installing my system. I would recommend Anchor Heating and Air to all my friends and family and anyone wanting a quality heating and air contractor to work with. Thanks Anchor and Lamar
Posted: 12/08/2010 • Link to this review