i have used i do movers every time ive moved or knew of someone who needed a moving company and Jason and his crew does an excellent job. They are there on time, prepared for the job, respectful,and very organized. I would definitely recommend this company anytime. Thanks Rick you have my service!!
Posted: 11/17/2008 • Link to this review
First, my move was scheduled for 5:30. They showed up at 7:30. Furniture was damaged and scratched and they falsified time they were there. I have filed a complaint with BBB. They did not answer and they will not return my calls.
Posted: 11/10/2008 • Last edited: 11/11/2008 • Link to this review
I was trying to think of a worse customer service story and really can't seem to do so. Aaron and "Mom" Diane Polk, the owners of the company, really proved their integrity on this one. After researching the company and finding lots of bad reviews, I spoke to Aaron personally and told him my concerns about the company's history. He assured me repeatedly that I would recieve "special attention" and that I would not need to worry about past complaints. He also assured me that his crew would arrive no later than 1:30 the day of the move and that the entire process would take around 3 hours. The day of the move, "Mom" Diane called to tell me that the movers were running approximately 1 hour late. 2:30pm became 3:30pm, and she called again to tell me that they were finishing up another move and would be over within 20 minutes. 4:30pm rolled around and, after my third call, she assured me that the crew was en route to my house. At 5:30pm, I called the office AGAIN to find out where they were and, of course, noone answered. Aaron, after giving me his cell phone number, refused to answer his calls either. I was contacted by the site supervisor, Terence, at 5:45. He assured me that he was collecting payment and was on the way. He also told me that I had been "bumped" on the schedule and was now third on his list instead of the second that Aaron had promised. He promised to be at my house no later than 6; at 8pm, I had no movers. Losers all around.
Posted: 6/20/2008 • Link to this review
Movers asked me to come in a day earlier than planned which meant a hotel stay. Then they didn't show up the day they asked me to be available. The next day they movers show up 3 hrs late, then I find out it was a different company! Owner promised to make it right and wont return my calls. STAY AWAY!!!
Posted: 4/02/2008 • Link to this review