Reliable Heating Air Plumbing & Electric

Reliable Heating Air Plumbing & Electric Appliance Rental & Repair Services
11075 GA-92 
Woodstock, GA 30188
Phone: (770) 872-0315
Fax: (770) 924-3904
Email: Email this business
Website: reliableair.com
Reliable Heating Air Plumbing & Electric Reliable Heating Air Plumbing & Electric : Appliance Rental & Repair Services, Woodstock, GA



Reviews
Reviews: 1

Posted on 4/4/2014

Shame on these guys
Waited four days to post this to see if any contact would be made from Reliable. Zilch.
Four days ago my company had reliable out to replace a heat exchanger in our server room. After they had been here around ½ hour our entire network went down. We immediately went to the server room to troubleshoot and found the guys working away. Asked them what happened to which they replied “nothing”. After reviewing multiple logs it became apparent that one entire rack of servers had been rebooted. Unfortunately that rack included both out AD servers, so no DNS. As a result we had to reboot every server in the company to reestablish our network. Total downtime about 2 hours. This was our ENTIRE company, THREE locations!!!!

Anyway, the guys from Reliable evidently finished up while we were researching the problem (Keep in mind we did not know at that time the breaker between the backup power and the servers had been cycled) and left. The next day we tried to load test the new unit and it would not come on! Called Reliable and they sent a different tech out who had to rewire the unit for it to work.

AS stated, have a call in to Dan, the owner. As of yet STILL not even a call back.
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Reliable Heating Air Plumbing & Electric replied on 04-05-2014
I apologize you have not had a return call from me, but I checked my voice mail and cell phone and see no calls from anyone nor any missed calls on my phone. I don’t know when you called, but on Wednesday of this past week, I was in the hospital receiving an epidural in my back and then recovering Thursday and Friday. We have many people that could have spoken to you and I am not sure why you were not transferred to our customer service manager who has authority to fix any problem. I checked with the office to find out your company name and will gladly speak to you anytime. My home number and cell number are posted right here on Kudzu in an attempt to make reaching me very easy. My cell is 404 626-2344 and home is 770 924-5811. If you let me know your name, I can call on Monday or you are welcome to call me this weekend on my cell. I did check on the unit not running and it appears the crew could not get back into the computer room the first day due to being locked out by someone in your company. They just had not finisher the install. It is a difficult and time consuming job to install new a/c in a computer room and this is the reason a tech had to come perform a start up on the new system. He just had to finish the install job. I will speak to the crew next week and see what they could have done to cause your computer to reboot. I am fairly sure you have a battery emergency back up on your computers, so turning off a breaker could not interrupt your computer operation. We have 3 servers in our building that operate multiple locations, so I am keenly aware of the importance of this operation. We do find breakers not marked as to what they control and in an attempt to know what they serve, have to turn off the breakers in the area we are working to replace a high voltage air handler. But this is confusing to me because this should never cause a problem with the emergency backup that is the norm on a computer system as you describe. I will find as many details concerning what happened and discuss those with you. Thank you for your business and I do apologize if the techs inadvertently caused the computer to reboot. We had our phone man trip over a cable in our room server room and take out our internet a few weeks ago and it was disruptive. Dan Jape






Reviews: 1

Posted on 4/4/2014

Extremely happy with Reliable
We purchased 2 AC units last summer; Conor Morris arrived on time and did an extremely thorough job doing a Seasonal Service. He did things that I didn't expect the service to include like washing 1 filter and replacing another in the furnaces. There was about 15 different checks and tune-ups that he performed. He was extremely professional, efficient and friendly!

Great Job Connor!
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Reviews: 2

Posted on 4/3/2014

Quick and Easy!
It was time for a new AC unit. Called Reliable to see if there was any saving it. Due to the R-22 refrigerant it was more cost effective to replace the system, as I expected. Payment and Financing options were fair and easy and Reliable had someone out the next day to do the install. Greg McDaniel did a fast and very clean install of the condensing unit, coil, and filtration system in just a few hours. He was very professional and made sure everything was working properly and fully explained the new system prior to leaving. All in all a great experience, Highly Reccomended!
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Reviews: 1

Posted on 4/2/2014

Wonderful Customer Service
Wonderful Customer Service from Jorge Ceron and Jesse Ceron. They were polite, worked hard, and were very professional. I will definitely return to Reliable Heating Air Plumbing and Electric in the future, and I will specifically request these two gentlemen.
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Reviews: 2

Posted on 4/2/2014

Finally a new system
My units were on it last leg and after getting 3 quotes, I selected Reliable. Great team to work with. They were on time and did a great job.
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