Reliable Heating Air Plumbing & Electric

Reliable Heating Air Plumbing & Electric Appliance Rental & Repair Services
11075 GA-92 
Woodstock, GA 30188
Phone: (770) 872-0315
Fax: (770) 924-3904
Email: Email this business
Website: reliableair.com
Reliable Heating Air Plumbing & Electric Reliable Heating Air Plumbing & Electric : Appliance Rental & Repair Services, Woodstock, GA



Reviews
Reviews: 2

Posted on 3/18/2014

Quick Professional Service
We needed a plumber away. Other companies quoted a 2 week service time. Reliable had someone out the next day. Our plumber, John Frederick, was wonderful. I would recommend him. The CSR who answered my original call was efficient but was unable to address my questions concerning cost. That would be the one area where some improvement could be made- people want to know what things are going to cost or to at least have a ballpark idea.
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Reviews: 1

Posted on 3/18/2014

Poor customer service, forgetting the customer.
Within days of Atlanta's first snow in February I called to have a service tech come to my home. No response yet from the Reliable company you can trust. I'm not pleased! Dan, I'm surprised. There are times when a company can grow to large and forget the customer. Eric Dallas
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Reliable Heating Air Plumbing & Electric replied on 03-21-2014
You can count on us not forgetting our customer here at Reliable. Even though we have become very popular and in fact, have become the largest Trane dealer in North America, we still care about each and every one of our customers, The first thing I do every morning and last thing I do every night is check our feedback from our customers to make sure everyone we serve is pleased. We send out thank you cards and surveys to measure this and when a system is purchased, a cooler full of home baked cookies and a survey is sent to our customer asking for feedback on how we performed. We check Google reviews, Angieís List, Yelp, City Search, Kudzu and many other sites as a consumer today is more likely to post a negative review than they are to pick up a phone and call us to resolve a problem or concern. Many times if something small occurs and a customer is not happy, our first contact is a complaint through the BBB as opposed to a simple call or email to us first. I attribute this to the advent of all the websites and consumer protection radio and TV shows that make a consumer believe there arenít companies like Reliable out there that when a problem occurs, will simply and easily stand behind it and make it right. In your case, somehow we had an incorrect phone number and I understand the correct people have now made contact with you. But you can count on one thing and that is we do care about every one of our current 120,000 customer base and do appreciate each and every one of them, because without them we are nothing. Thank you for your business. Dan Jape, owner
Reviews: 2

Posted on 3/17/2014

Fast and high quality
Came on short noticedid a quality job. Work area is cleaner than before the techs did their work Technicians Jake and Justin did an excellent job....
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Reviews: 1

Posted on 3/17/2014

Wonderful Company
We have used the Heating and Air part of the company, as well as the Plumbing side of the company now. Wonderful company and will use them in the future.
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Reviews: 1

Posted on 3/17/2014

Great Experience!
A great experience! We replaced complete heating and cooling systems. The installers were great! Jorge, Jesse, Dustin, Gary and Bryan were professional and knowledgeable. The equipment was installed neatly and runs great. Thanks Reliable!
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