Stay away from Smith Bailey. They're not the company they want you to believe they are. We hired them to make repairs to our home and they have done horrible work throughout every step. They hire the cheapest workers they can find, normally all illegals, who don't have the skills, knowledge, or experience to do the work correctly - then Rob just lies and lies and lies to stall and he never gets the work done properly. I don't believe that this company has any real employees. I believe that it's just Rob McClure lying to customers then bringing in the cheapest laborers he can find - without any concern about the quality of the work. This review is COMPLETELY HONEST AND 100% TRUE. Rob McClure said that he's the company owner and that the previous owners left. I couldn't find the company listed in the GA Secretary Of State's office as the "Smith" and "Bailey" previous owners dissolved the company years ago so IT'S ALL A SHAM.
Area Marietta, GA
Cost $15,000 - $19,999
Date September 2016
Posted: 10/18/2016 • Link to this review
We try very hard to please every customer and we have tried for 6 months to rectify a warranty issue for this client and have been unable to satisfy his demands.
Smith Bailey Restoration is a dba name and will not show up in the secretary of states website. The parent company for Smith Bailey is registered with the secretary of state and if anyone has any questions about that we will be glad to show the registration.
I did a full kitchen remodel and it was the best remodel experience I have ever had. The estimate was done quickly and fairly; the organization of the demo and rehab all occurred as and when Rob said it would; the professional behavior of the subcontractors and the quality of work was superior. Even when unexpected situations arose, they were handled immediately and correctly. I cannot say enough great things about these guys and would recommend them to ANYONE!!
Posted: 5/21/2015 • Link to this review
Smith Bailey Restoration really helped us out after a basement fire. They put my mind at ease the moment I called (and I called late at night while the fire trucks were there). Rob McClure was at our house the next morning, speaking directly with my insurance company and putting a plan together while his team got fans and tarps where they were needed and began the clean up. I just had to review and sign paperwork. They did the work of filling the paperwork out, and filing the claims. THEN they did and excellent repair job. They gave us options as they restored our basement, so it even looks BETTER than it did before the fire. If you have the misfortune of fire, flood or storm damage — PLEASE consider yourself fortunate that Smith Bailey Restoration is there to walk you through restoration.
Posted: 4/22/2015 • Link to this review
The company was recommended by my insurance agent when my roof started leaking. I called a week ago, and he promised that he would come by the next day. A few calls later...no call, no show. Thank you for nothing.
Posted: 10/20/2014 • Link to this review
When I had water coming in through the roof, Rob was on site quickly and called in remediation work immediately. He gets it done fast, reliably, and right. Jim Kerlin, Sugar Hill
Posted: 9/26/2013 • Link to this review
These people get it right. They are friendly, excellent communicators and hard workers. They go the extra mile, make sure you are completely satisfied, get things done AHEAD of schedule (you really just don't see that very often) and make sure you are completely satisfied with the workmanship. You won't find a better group than this...seriously.
Posted: 1/03/2013 • Link to this review
A tree falling on our house became a blessing thanks to the Smith Bailey team. We were hoping for a company that would work with us to make the repairs plus some improvements. They,along with my dh's uncanny ability to think outside the box, made it happen. Each member of the team, especially Chris, was honest, patient, professional and respectful through the whole process. There were a few miscommunications which caused an initial delay, but overall the work was done skillfully and in a timely fashion. Rob handled the money collecting, made complicated by an x, very professionally. Our house feels more like a home now. It looks better than new.
Posted: 3/13/2012 • Link to this review
We had a tree fall on our house last summer and Smith Bailey handled the restoration. I can't say enough about how professional, kind, and efficient they were. It was a difficult time for us personally and they made the restoration as simple as possible. They worked around our schedule and made sure everything was done to our satisfaction. Great team - you won't be disappointed if you choose them for your restoration needs.
Posted: 12/03/2011 • Link to this review
Smith Bailey was more than helpful during this major repair right before Thanksgiving. They were attentive, on time and completed the job before my chosen deadline. Everyone was professional and were a delight to have in my home
Posted: 11/30/2011 • Link to this review
Smith Bailey and Associates were at my home immediately when disaster struck. They were fast, detailed and very professional. They kept in touch with me throughout the whole process and explained each step. I would use them again and recommend them to anyone needing disaster assistance. Thank you for great service!!
Posted: 11/30/2011 • Link to this review
Rob at Smith Bailey and Associates has been a long time friend and helped us out tremendously when we had a mold problem in our office. We called Rob and he was on location within the hour. He was very professional in his work and the his staff is the best. Smith Bailey and Associates is the go to company if you have any kind of fire, flood, or storm damage to your residential or commercial property. Don't make a mistake and go through another company. Like Rob at Smith Bailey and Associates says: "We can fix this." From the guys at Fordham Financial Services Inc.
Posted: 11/17/2011 • Link to this review
We recently suffered a fire throughout our condo with lots of smoke damage. We started off with another contractor that flaked on us and then we were fortunate enough to be referred to Smith Bailey. The process of putting together an estimate was very easy and they were willing to work directly with the insurance company. The work was quickly approved and work began ontime. The work was beautifully done in a professional manner and even though we had a few minor setbacks which costs us a few more days to finish the job, we are very happy with the work that was done and would definately hire them again. Also during the work, we had an emergency water leak and they were very accomodating in helping to get this fixed while I was at work since they were already at the property. We also had numerous changes /upgrades that we did in our home and they were always very accomodating to our wishes. Great Company with Great Values & a great Work Ethic!! Thanks for all you did for me and my home. Ms. Waters
Posted: 10/13/2011 • Link to this review
I was referred to Rob at Smith Bailey and could not be more pleased. He dealt with the insurance company and got me everything we asked for and went above and beyond! He also made the job flow really smooth. I would definitely highly recommend him to anyone.
Posted: 8/31/2011 • Last edited: 9/16/2011 • Link to this review
Rob, as general contractor, took an untenable situation and an extremely difficult project and did an amazingly fantastic job in completing the work. He went beyound the scope of the job by purchasing and installing new equipment for me just because I asked. All this work was accomplished while dealing with my 90 year old mother! If you want a job done right and without a hassle, call these folks FIRST! Thank you so very much Rob & Co. Clyde Johnson
Posted: 8/20/2011 • Link to this review
* 24-Hour Service Available