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At Pace & Company we give each of our customers the individual services that they deserve. Pace & Company will bring our mobile showroom to your home or office, offer you our expertise in flooring, granite counter-tops and more and then let our professional installers provide you with the beautiful new home that you wanted.
Pace & Company is a family owned and operated business offering our flooring, remodeling and design services to the residential and commercial market in.. the Greater Atlanta area.
From order to installation- customer service was top notch. Love my new carpet! They keep appointments, and help with choosing what fits your lifestyle and budget.
Posted: 2/22/2012 • Link to this review
When ever you get new hardwood installed in your house don't take the cheap way out and blame it on someone else. Before install you should fist pay to have your floors leveled. The only reason there are bad ratings against Gina is because you want a free hand out. Knowing Gina she probably gave you half of the work for free. Example: did she charge to remove and install your toilet or did she charge you for moving your fridge? I bet NOT. I think the real problem here is you people want everything for free. Gina Pace is not the one to do you wrong! Her job revolves around your smile, if your not happy then she's not happy.
Posted: 2/14/2012 • Link to this review
We were totally thrilled with the work done for us recently by Pace& Company. They did a major renovation of our master bathroom and master closet and also installed new kitchen countertops. Gina walked us through the process step-by-step, provided wonderful recommendations that saved us countless hours of research, and was always available for our questions and concerns. Not only was the finished project way more beautiful than we could have envisioned, but our concept for this project was perfectly brought to life. Pace completed the project well within our budget and time constraints. I would highly recommend Pace & Company without any reservation whatsoever. We will personally continue to use them for our future projects.
Posted: 2/10/2012 • Last edited: 2/12/2012 • Link to this review
Gina and Vance have just finished my project. We are thrilled. Such great value we were able to do other things besides the kitchen hardwood that we originally had planned. The tiling design was wonderful. Such a benefit having a designer as the project manager. Great ideas without spending a fortune. Best part was leaving for vacation and coming home and everything was finished.(Gina fed my cat too, that was a bonus. Small punch out list was completed immediately. We are looking forward to our next project in a couple of weeks. "Gina Guys" are all a pleasure to work with. Thanks so much for making it easy! Vickey and Jim Utting
Posted: 6/18/2010 • Link to this review
Gina Pace came to my Sharpsburg home and worked within my budget to design a kitchen. Because she listened to me, I'm getting exactly what I need for my family. We've just installed the new flooring and it is 100x better. We are so pleased with this one change and looking forward to the rest of the process with Gina and her team. Her follow-through is amazing. She's busy, but she ALWAYS does what she says she will do. I feel that her integrity is solid and the quality of her work is, too.
Posted: 4/27/2010 • Link to this review
Pace & Company recently repaired and refinished some old floors, installed and finished some new floors, and tiled a bathroom in our early 1900s home (about 4500 sq ft). Working with Gina and Vance was a great experience. They were knowledgeable, professional, and uniquely responsive throughout the whole process. They handled all the "old house" issues that came up with ease, and never tried to charge us any extra for the unforeseen problems. Our experience with Pace & Company couldn't have been better, and we're looking forward to working with them again soon. We highly recommend them!
Posted: 4/18/2010 • Link to this review
I had hardwood floors installed in a den, playroom, bathroom, hall and closet. When the hardwoods in the bathroom began to warp, I called Vance. I told him that there were hollow spots and they needed to be fixed. He told me that water was to blame and I told him that no water had been on the floors. They came out and drilled a hole in the floor ( I think that they picked up people off the street!)and refilled the area leaving an uneven finish to my bathroom floor. I called back immediately ( and various times )as I began to notice that the same hollow feel was in several other places in other rooms. I never heard back from Pace Flooring. I even sent messages to Gina- She never returned phone calls either! I would not recommend them as they do not do good work and do not uphold their guarantee.
Posted: 3/18/2010 • Last edited: 2/14/2012 • Link to this review
This project was completed in November of 2008 with a satisfied customer, according to our records. We did receive a call toward the end of the summer in 2009 that some of the hardwood floors in the bathroom sounded "hollow". Vance and our hardwood installer, David, went to the home to do a routine warranty call. We asked the homeowner if there had been water damage to the floor and she responded that there had not been. Both Vance and David agreed there was a moisture issue that had caused the adhesive to break the bond with the wood. An injection kit was used to re-adhere the hardwoods to the subfloor. David, who was the installer for the entire project, stated that our customer was happy when he finished the repair. We have not heard from this customer since that time, so if there was an issue we did not know about it. We truly take every review to heart and want all of our customers to be satisfied. As a matter of fact, this customer was sent a newsletter this past week in an effort to stay in touch with her. A call has been placed to this customer today and I await a response. Thank you, Gina Pace, Owner
I just read the review for Pace Flooring Designs and feel obligated to mention that this one bad experience review is not an isolated instance. I have money owed to my company by Pace Flooring Designs and incomplete tile work. Non-responsive and elusive with return phone calls. I would caution new clients to be thorough in dealing with this company. Make sure you are satisfied before paying for the services, We now have $1600 owed to our company and have asked for tile to repay for the debt with no response. CAUTION
Posted: 7/06/2009 • Link to this review
It is unfortunate that our business advertising agreement did not work out for the benefit of both parties, however that had nothing to do with the tile work done in your home. There was no tile work in your home that was left incomplete by my company. In fact, because you did not seem to be completely satisfied with the installer, my company did not charge you for the installation. I feel, at the end of the day, you have a beautiful backsplash and brick chimney area.
I have learned that Vance Pace, with whom I dealt for my project and with whom I had problems, is no longer with this company. Once Gina Pace discovered that there was an outstanding issue with my project, she called me to resolve the problem. She promptly reimbursed me for the out-of-pocket expenses I paid to repair my phone line. My dispute has been resolved to my satisfaction. I hired this company based on the excellent Kudzu reviews. Although I had a bad experience, I do think my case was an isolated incident. While I have never met Gina, she has been pleasant to work with in resolving my issues.
Posted: 3/11/2009 • Last edited: 7/06/2009 • Link to this review
Thank you, Annette, for taking the time to revisit an earlier review. We truly appreciate you as a customer and value your satisfaction. Unfortunately, things can "fall through the cracks" sometimes and we appreciate that you were patient enough with our company to make it right! Thank you for your business.
We were extremely pleased with the knowledge, quality workmanship, and awesome results provided by Pace Flooring and their staff! Everyone that sees it just raves about our new flooring and the unique design that Gina and Vance were able to help us incorporate into the remodeling plans for our home. Their expertise was invaluable and their attention to detail is hard to find! Their staff was very accommodating, neat and trustworthy as an additional bonus! We were able to go on vacation and come home to gorgeous new floors!
Posted: 1/15/2009 • Link to this review
After switching to Pace Flooring, my company will use no other. I have been in the building business for over 10 years & have worked with several flooring companies; none have compared to the quality & service that Pace has ceased to demonstrate. Pace Flooring not only impressed me, they also left a feeling of reliability & good faith with the purchasers of the homes I've built. Now that's priceless!
Posted: 1/13/2009 • Last edited: 1/23/2009 • Link to this review
Gina and Vance were awesome on our recent project!We live in Cumming which I know is not convenient for them but Gina came out of the show us samples without hesitation.The installation of the flooring was quick and the installers were very nice and cleaned up after themselves. We will definitely use Pace Flooring for our future projects. TRO
Posted: 1/04/2009 • Last edited: 1/27/2009 • Link to this review
Vance and Gina were extremely friendly and very knowledgeable. They came out the day after we requested an in home estimate.(Which I thought was very quick!) They were very thorough and answered any and all questions that my husband and I had. The crew that actually put in our hard wood floors were very flexible with their schedule and got our floors done much faster than I was expecting. The crew was very friendly and very clean! They cleaned up the entire work area before leaving. My overall experience with Pace was an excellent one. I would definitely recommend them to anyone looking to put new flooring in! I am going to use them again in the near future for other parts of our home. Thank you SO MUCH for the wonderful service and beautiful floors!!!
Posted: 12/27/2008 • Link to this review
Gina & Vance are great people to work with and honestly care about the quality of their work. They give an honest evaluation,fair price, and follow up on their work. Gina gave me several options to fit any budget and didnt try to sell me what I dint need. It's a great added bonus that they are wonderful and friendly people. I will certainly use them again.
Posted: 12/10/2008 • Last edited: 12/31/2008 • Link to this review