For more than 17 years, Metro Mechanical, Inc has been helping residents throughout the Metro Atlanta area enjoy total indoor air comfort in their homes and businesses. Our many satisfied customers tell the story, but for your added peace-of-mind, be rest assured that our professional staff has received the most up-to-date training available. We take special care to protect your home during installation. A 20-point start-up is performed to ensure you get maximum energy savings and long-term.. comfort. Our clean cut, courteous uniformed technicians are on call 24 hours/day. So whenever you need us, we're here for all of your heating and cooling concerns -- from service, scheduled maintenance & repairs to installations with a smile, we're always just a phone call away.VIEW MORE »VIEW LESS »
Metro Mechanical is a BBB Accredited business since 1996, with an A rating. Member of The Conditioned Air Association of Georgia (CAAG). Lennox Premier Dealer. A Home Depot Authorized Service Provider.
* 24-Hour Service Available
Metro Mechanical, Inc.?provides energy system audits and can increase the efficiency of your heating and cooling systems to save you money and reduce your energy usage. We have a variety of options and solutions; just ask!
Metro mechanical came out to my home to provide quotes on replacing my heating and air system. Not only was my experience with their office staff amazing and quick but they were able to get someone... out that day and a new system in my home the next day!!! I can say we are warm and cozy thanks to how quickly Metro Mechanical responded to me. They also sent a technician out after the install to check everything for me at no cost. I wouldn't recommend anyone else!!!!!VIEW MORE »VIEW LESS »
I used Metro to purchase and install my new Lennox 16 seer system and they went beyond my expectations. They had one issue come up but instead of making excuse they returned quickly to repair the... issue. Great job Metro! I will be sending all my friends to you.VIEW MORE »VIEW LESS »
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Metro mechanical came out to my home to provide quotes on replacing my heating and air system. Not only was my experience with their office staff amazing and quick but they were able to get someone out that day and a new system in my home the next day!!! I can say we are warm and cozy thanks to how quickly Metro Mechanical responded to me. They also sent a technician out after the install to check everything for me at no cost. I wouldn't recommend anyone else!!!!!
I used Metro to purchase and install my new Lennox 16 seer system and they went beyond my expectations. They had one issue come up but instead of making excuse they returned quickly to repair the issue. Great job Metro! I will be sending all my friends to you.
This Is Why I Feel You All Are A Bunch OF RIP OFFs Due to the fact I Have a Bill For $1800.00, Which my air conditioner is doing the exact same thing it was doing before I call your sorry company out to my home. YOU ALL DO NOT LISTEN TO YOUR CUSTOMER!!! There was nothing wrong with my compressor. When I first contact you all I stated that my air conditioner was not staying cool and the rep says the mechanic was going to come out and do a diagnostic test. NO test was done. Admit that!!! You just don't want to admit that your mechanic misdiagnosed my unit to keep from giving my money back. I request that you all come and get your compressor and refund me my money. I am letting everyone know that you all are rip offs, and Home Depot is too for referring you all.
SECOND RESPONSE:Mrs. Williams,
We were able to locate your information by your name. After researching this concern, it looks like there are some discrepancies. We did come to your home on June 19, 2014 to diagnose a system that was not working. Our technician found that the system had a compressor that had gone bad. We replaced the compressor on June 23, 2014. On June 30, 2014 you called our office to let us know that your system wasn’t cooling properly. Upon arrival, our technician found that your system was low two pounds of Freon. At no charge, we performed a leak search and found that your evaporator coil had a leak. This was not detected when the compressor was found bad the first visit, the compressor is a lot like a car engine, if it’s not working you cannot detect any other issues. We had to get the compressor running first. We did not charge anything for this return visit. Our office followed up with you the same day with a price for a new coil and a price to replace the system along with a $1000.00 discount. We provided the discount to you because we did understand you just replaced the compressor and wanted to provide assistance. This discount is still available for you. Please call our office from 8am – 6pm to discuss how we can move forward.
Customer Care Supervisor
FIRST RESPONSE: I am not sure if you finished with your review but I assure you that we are not crooks like you suggest. We even have a customer care manager named Christina Norris that you can request to speak with if you are not satisfied with your service and she does whatever it takes to try and find a resolution to any customer issues. You could even speak with me "John Smith". I am not sure from your comments if we have returned and have resolved the issue or not but we welcome your phone call. I will try and find you in our system by the above name. So sorry that the service was not as desired because we strive for un-compromised customer service. Please give Christina or myself a call Friday morning so that we can resolve the issues. John Smith GM
Raymond Harding made a service call and was outstanding! He was thorough, polite, professional and very much focused on "customer enthusiasm. Thanks Raymond!
Raymond always keeps our core values at heart. Its great to see it in action. Thanks so much for the positive feedback. John Smith GM.
at the most in convenient time ( like there is a good time) the A/C decides to die. One call to Metro under my contact has a tech Raymond Harding on his way. What a guy, thorough, educational explains clearly the issue and resolution.Send him anytime to maintain/repair my HVAC equipment. Thanks Raymond for a great job. Bill
Thanks for the Great feedback. We always strive for fantastic customer service. John Smith GM.
After going thru several other companies that sent less than trustworthy technicians I contacted Metro Mechanical, Inc. Raymond Harding arrived on time, thoroughly accessed the problem and made the needed repair. He did not make me feel like he was rushing and explained what he was doing as he worked. I must say that Mr. Harding provided some of the best customer service I have received in many years. I purchased a service maintenance plan with Metro Mechanical and will recommend them highly to anyone. Thank you again Raymond Harding and Metro Mechanical, Inc for a job well done!
Thank you for a great review. Metro Mechanical service techs have been through a Nation wide background search and are Nate Certified so that you have Peace of Mind when we are in your home. We look forward to a long lasting relationship with you. Thanks for choosing Metro Mechanical. John Smith-GM
Raymond Harding serviced my AC. He was very helpful and knowledgeable. He fixed it quickly. I would highly recommend Metro Mechanical. I have been happy with their service from beginning to end.
Thanks for the positive feedback. We strive to have out trucks fully stocked so we can make repairs as quickly as possible. John Smith GM.
Raymond Harding just serviced my a/c units. He came with a smile, right on time. We made me feel better about my lack of appropriate maintenance and gave me great tips which I will follow. I have been considering some changes and I feel he gave me an objective advise. I felt totally taken care of. GREAT JOB !
Fantastic! Love the feedback. We will hopefully see you this fall/winter to service your heating system. John Smith GM
Raymond Harding was excellent. He was very knowledgeable. Taught me new stuff I would never known. I would recommend him to anyone.
Thanks for the great reply. We look forward to servicing you ac system in the future. John Smith GM
Raymond Harding was quick, professional and solved my issue. He was prepared with all the proper materials and completed the work quickly.
Fantastic! Raymond is doing a great job. Metro Mechanical keeps our trucks fully stocked so we can try and repair your system on the first trip out. I am glad you reached out to us with your feedback.
Thanks for your business
On Jan.30th I called Metro Mechanical for a unit not working properly. The ladies I spoke with were very caring and most professional.There was not a service opening on this day, however, if one became available they would call back. Within 1 hour, they called back and a appointment was made for that afternoon. A time was given for the service tech to arrive,and within 10 minutes he arrived. You just can't get much better than that coming 50 miles in Atlanta traffic. I explained the problem to the service tech Steve, and he completely checked out the unit. I even learned some things I didn't know. He found the contactor was bad and replaced it. Everything works fine now and I am well pleased with the work that was done. This is a great company to use for all your hvac work. From the ladies answering the phones to the service tech, this was a most delightful experience. Try Metro Mechanical, you will be glad you did.
Wahoo!!! That fits in with our new value statement, “Isn’t That Better”. I am so glad we were able to get to you within your expectations and fix the issue. Metro Mechanical has customer service training weekly and it is good to hear this positive feedback.
Thanks for your business
I am so thankful and grateful for the the service I received from Raymond Harding. He was a good listener and did not make me feel like feelings were insignificant. He performed his duties in a timely manner and was very professional. Thank you Raymond for your service and dedication.
Thank you for your business and the great review. Thank you Raymond for your continued top notch service that you are providing to Metro Mechanical customers! Our uncompromised customer service is what drives Metro Mechanical each and every day and it is good to hear when we are doing well.
Our family bought a new home in 2012 and the HVAC system was installed by Metro mechanical. After moving in we noticed that the master suite was very cold in the winter (if it was in the 30's outside the master suite was 55 degrees or cooler). We had several technicians come out to look at the system over more than a year. All of them except Raymond Harding said that there was little they could do. One of the techs that came to our house actually told me that the thermometer I used to measure the temperature in the house was cheap and inaccurate. Raymond listened to the problem and checked a few things, conferred with his boss and came up with a viable quick solution. Kudos to Raymond and his manager for finally getting this problem fixed.
I am so sorry you started out with a bad experience. Raymond as well as Metro Mechanical strives to give uncompromised customer service. We are proud of Raymond for following through and looking for a solution to your problem and repairing it. Way to go Raymond!
MoneyMike, thanks for being patient with us until we found a solution.
dont write your review in all caps you ll have to do it all over. kudzu-that is dumb! anyway this company was great . raymond harding came out did as he said he would and even cleaned up after himself which was a nice plus! they came when the said they would, didnt make me wait and it was affordable. id recommend them! ask for raymond
Thanks so much for the review. We love to make customers happy @ Metro Mechanical.
Good communication and cordial staff. Raymond Harding was great when he was at the house fixing the issue we experienced. He also checked other things he wasnt there for and answered my questions about best practices (ie. leaving bedroom doors and vents open) for unoccupied areas. The home office offered great communication letting us know when and where the technicians were located the day of repair. Overall very happy with Metro.
We strive to make your experience a great one @ Metro Mechanical whether you are replacing your old system or just needing service. Thanks for your business.