I purchased a living social voucher for pressure washing & this company refused to honor it or refund my monies. I contacted them to schedule an appointment and at one time their phone number was out of service. Once I did get in contact with them, I was informed that I would be contacted about an appointment. It has been almost 6 months (Mar. 2013) and I have not heard from the company. I have sent numerous email with no response. This is not a reputable company.
Posted: 8/28/2013 • Link to this review
My roof received some damage from the hail storm. As you can imagine, there was no shortage of contractors knocking on my door, but Jadon was referred to me by a neighbor who had some repairs done by him last summer. Man, I'm glad I listened! He was easy to talk to about my concerns. I never felt pressured to sign a contract even after he inspected my roof, for FREE. That immediately sold me. Jadon is very knowledgeable and thorough about his work. His crew came out and replaced my roof pretty fast. They arrived on time, worked quickly, and did an excellent job of cleaning up. I HIGHLY recommend Jadon for anyone seeking a local, professional, no pressure contractor. I will definitely be using him again for other home improvements in the near future. Thanks again!
Posted: 4/03/2013 • Link to this review
The hail storm that hit Stockbridge last Monday damaged my roof and siding. Jadon was in my neighborhood on Wednesday. After talking with him, he got on my roof to look at the extent of the damage. He suggested that a tarp be put on. I"m glad he did as it rained over the weekend! The adjuster came out pretty quickly after reporting the claim and I should receive the check next week. Repairs are also scheduled for next week! I can't believe how fast the whole process has been.
Posted: 3/26/2013 • Link to this review
I bought a deal for pressure washing from Living Social. They were a complete no-show, despite sending me repeated email reminders for my appointment. As another reviewer stated, they don't answer their phone, and they don't even have a professional message on their voicemail to make the appearance of having any sort of customer care. In this economy, companies like this should be put out of business for wasting people's time and offering not the slightest bit of customer service.
Posted: 10/23/2012 • Link to this review
bought deal from living social for pressure washing. never once anyone answered the phone or returned my msgs for 5 consective days(made sure i was dialing the rit number). after 5 buiseness days simply cancelled the deal via living social n got the return. amazed they ve so many +ive reviews here!!!!!such a waste of time
Posted: 10/08/2012 • Link to this review
Jadon, the owner of Character Craftsmen, had his men come out and install 11 bi-fold doors and 5 bedroom doors less than one month ago. Four of the doors are dragging on the carpet and I called Jadon to ask him to come out and trim the doors some more. He asked me to call back in one week because his men were on another job. One week went by and I called back. He will not answer his phone. I have left numerous messages to no avail. He has been avoiding my calls and texts. I paid over $1500 in cash for the project. He DOES NOT honor his work. This company will rip you off. I will be taking further action against him.
Posted: 7/24/2012 • Link to this review
Jadon and his crew did a great job pressure washing my deck. It had been badly neglected by the previous owners and was more than I could handle (or wanted to) alone. They were on time and got right to work bleaching and pressure washing. It looked great when they finished. I am going to call them when I need my gutters cleaned and guards put on.
Posted: 6/21/2012 • Link to this review
Jadon's company, Character Craftsmen, pressure washed and applied two coats of sealer to our deck, as well as our neighbors deck. He listened to our concerns regarding overspray, attention to details and replacement of some of the decking boards. They were perfessional, on time, and very reasonable. I would definitly use them again. Several of our neighbors are also interested in using their services. Highly recommend them!!
Posted: 5/29/2012 • Link to this review
Jadon is very personable. He doesn't care how your house looks when the work is "finished". See pictures of painted trim, pressure washed deck and cracked foundation after removal of attached shed.
Posted: 5/27/2012 • Last edited: 7/24/2012 • Link to this review
We did the job to the best of our ability and are very pleased with the results. Our company did an exterior paint job, a roof repair, installed deck brackets, cleaned gutters, painted inside the home, fixed bad wood, pressure washed the deck, and tore down a shed while working within the customer's $1000 budget. After all of that, we were still, unfortunately, unable to make this customer happy no matter how hard we tried.
We're so glad we saw the Groupon for Character Craftsmen. I called the main number and spoke to Jadon. He came out the next day to give us an estimate on the different things we wanted done. He gave good advice when we had questions and has very reasonable prices. Throughout the weeks were using them, he always called me back in a timely manner, and he was very polite, as well. He and his workers were diligent,professional,and did good, quality work.
Posted: 5/27/2012 • Link to this review
Bought voucher for 3 hours service on Dealfind.com. Set up an appointment for Saturday afternoon to paint my living room. Day before called to confirm time. No one pick up the phone.Left message. No one call me back. Called 3 times same day and 3 times next day. Same result .
Posted: 5/20/2012 • Link to this review
poor work were shown after awhile, you have to really check the work after these guys are done... there maybe damage done that you cannot see now but down the road, you will realize that the work done is showing problems. That is what happen to me and I have to get other contractor to come out to fix their work...
Posted: 3/08/2012 • Last edited: 9/18/2013 • Link to this review
Great experience to work with Character Craftsmen ... Needed some roof work to be done at my 3 storey townhome and called them. Jadon who works the front end with the custmers took great care of me from the get go ... spent quality time with me to understand the job details and advice options by cost & value for the repair. Found him to be very knowledgable & technically sound plus they got my job done with the best quality while working within my budget. Strongly recomend for small to mid size roofing work.
Posted: 2/01/2012 • Last edited: 2/08/2012 • Link to this review
I too have contacted this merchant many times. The first time I called I got Jadon who agreed to phone me back on 11/21. That never happended. I have called another 6 times since then and left messages and have not received one phone call back. I want a refund as they gave the other gentlemen for this ridiculous deal. Thank you.
Posted: 12/01/2011 • Link to this review