I went to Entebello a few weeks ago because I'm looking for a spa to go to regularly. I had tried out another place, and liked the spa and staff itself, but wasn't thrilled with the results. I saw Entebello on halfoffdepot.com and decided to get a facial here, in hopes of finding my go-to spa. However, as soon as I told the people at the front desk after arrriving that I was using my coupon, they seemed to treat me a little differently. My aesthetician, who clearly knew that I had found them through halfoffdepot.com, was less than friendly. She seemed so annoyed every time I asked a questions, and it seemed like giving me a facial was an inconvenience to her. I tried to ask questions about the facial and engage her in conversation, but it was clear she did not want to talk. I am new to getting facials (I recently decided I need to take better care of my skin), and I want to know what is going on and what is happening when different products and machines are being used on my face. The only other times I've gotten a facial, the aestheticians were more than happy to answer my questions and offer more information on their own. Overall, I can say that the results of the facial were fine, but I do not appreciate being treated like a second-class customer. I don't know if it was because of the half-off depot coupon, because she thought I wouldn't tip well, etc., but I was very open to making this my regular spa, and now I will not be returning. The search continues...
Posted: 3/02/2011 • Link to this review
I I booked three different services at this spa and all were disappointing. The employees complained throughout my Mani pedi, gave me a lackluster facial and massage, and charged me extra fees that were not mandated. This is not a professional business and the employees are amatuers.
Posted: 8/25/2010 • Link to this review
I had a problem with my original booking with this business, and an apparent misunderstanding with the manager. But the spa's owner went out of her way to call me on her vacation to rectify the situation. I will update my review after my visit.
Posted: 3/02/2010 • Link to this review