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Rude and Incompetent
I made an appointment for a skin consultation on laser hair removal a few weeks ago, but not without doing considerable research on laser hair removal first. The waiting room is populated by Botox chubbies (chubby middle-aged women wearing purple ""Botox"" t-shirts decorated with rhinestones) and one extremely fake-looking blonde with orange skin in the waiting room. My consult, Kay (or Gay), made a sales pitch that IPL (Intense Pulsed Light) is the latest in hair removal technology and suitable for most skin types. I went home after the consult to do a bit of research--studies in reputable journals show that because IPL is not a laser, it is underpowered compared to laser for the purpose of hair removal, and IPL is dangerous for darker skin types (like mine), and promoted mostly as a sales tactic. The website of this spa says they do offer a laser machine for hair removal, with a wavelength that is suitable for my skin type. I went back to the spa and requested they use a laser instead of the IPL on me because I had done laser before with favorable results. \r\rThis time, its a different consult (a fake-looking Botox skinny with claw-like hands) who sat me down in the room and tried to convince me to use the IPL despite my clear request on the phone for laser. Her: ""I don't even bother with the laser machine, because IPL works so well, even on skin type like yours, I know what is best for you."" This I took to imply that she is unfamiliar with the laser machine and hence unqualified to operate it. I decided to leave. As I stood up, she clutched the clipboard, and hissed with infantile indignation after me: ""GOOD! Because we don't want to treat you anyway!"" Do I really want someone who doesn't know what she is talking about (she doesn't even know what a 1064mm ND-YAG is, which is a specific type of laser) and rude to a customer zapping away at my most delicate areas? No. I don't know how they do on other services, but I don't recommend taking your unwanted hair t
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