I haven't moved in fifteen years or so and hence I was reluctant to schlep our belongings down a flight of stair for our move. I am new in this area and called a distant relative of mine to get some info on good movers in the area. I got the list and called a half dozen movers and four of them returned my call. I spoke with the sales rep before move in and he quoted me a rough estimate over the phone of about $400.00 dollars.I finally booked New Planet Moving and Storage on the day of the move 3 guys stepped in and tool care of about 50 to 60 boxes and the normal one bedroom accessories IE; entertainment center kitchen and garage. I underestimated the amount we have, which was about 120 boxes, and it doubled the price but I was OK with that because initially the quote was solely based on my judgment and the information I provided them. Not only they were efficient but also helpful and professional.
Posted: 6/24/2012 • Link to this review
Found New Planet Moving and Storage on the net and it was the first among on the moving company reviews that popped up with tons of great reviews and I made my mind to give them a call, after an initial conversation I knew this was the company and they readily arranged a team that swung by our apt in the evening (very convenient) to give us a nice quote combined with a fantastic deal. On the moving day 2 guys moved us within 5 hours and it was an amazing experience. We literally sat on the couch and watched because we didn't have anything to do!. First experience with moving company ever--no regrets, would definitely recommend New Planet Moving and Storage and his guys except that they were around 15 mins late but I still recommend them to anyone looking forward to move.
Posted: 5/31/2012 • Link to this review
I was recommended by a friend to contact New Planets Moving and Storage for my move. I was impressed with the level of expertise of the consultant and of the packing crew. Everything arrived on time and in one piece and the price stayed the same. What else could I ask for? Iíd use them again.
Posted: 5/13/2012 • Link to this review
I recently had a good experience about New Planet Moving and Storage . Our new place had recently finished softwood floors which had the tendency to get scratched very easily. Moving and that too with any softwood furniture or flooring are a potential for disaster, and I was very skeptical and concerned about keeping the floors in a good shape. Well after the move ended we were not able to find any scratch, other than ones we did ourselves. They seemed very aware of and concerned about keeping the new place in great shape and take the move in a friendlier way. My only concern was that due to some reason they did not accept payment thru card on that day and I had to arrange for a cashierís cheque from my bank which caused some inconvenience otherwise their service was not bad and hopefully I won't be moving again for long time, but if I do I shall still hire them.
Posted: 4/28/2012 • Link to this review
I used Planet Moving and Storage to move from Chicago, Illinois to California at the end of July, 2010. During the moving process, I have changed myy inventory list, made periodic payments to prepay before the movers arrive and have requested various changes be made to my contract. Throughout everything, Lauren has been helpful and efficient. I have never dealt with a customer service representative that was so enjoyable and who helped me trouble shoot every issue that came up. She is an amazing asset to your company and the key reason that I decided to go with New Planet Moving and Storage instead of one of your competitors. Because of Lauren's ability to turn the headache of moving into an easy transition, I plan on always coming to New Planet with any relocation needs that I may have in the future (pending the safe arrival of my items, of course!).
Posted: 4/26/2012 • Link to this review
I moved my one bedroom over 2,000miles and nothing was damaged. I also had them pack some of my items like my mirrors and everything and they did a great job. It cost me less to move with them than it would've cost me to do it myself which was unreal. But they combine shipments to give the customers better deals. I have recommended a few coworkers to this company already and will continue to do so.
Posted: 11/08/2011 • Link to this review
new planet moving took me all the way to washington dc, i had issues with my apartment building but it wasnt a big deal cause new plant offered me storage with my move. i had no issues with the movers or the customer service people, and they showed me a few sites that i could research movers without biassed comlaints, being that i asked them about the issue they had online i had to tell you guys that i had a great move. as much as i never wanna move again if i do ill use them'
Posted: 10/21/2011 • Link to this review
They moved me and my friend both from AZ- GA a few weeks ago. Everything went just fine, no damages, nothing late or wrong. The guys were cool they wrapped and loaded everything super fast. I will recommend them, PS I asked them about thier reviews before i booked because i saw a few not that good ones, the girl told me to give an accurate inventory and i wouldnt have any issue, i told her if we didnt have problems i'd write a review.
Posted: 10/17/2011 • Link to this review
You read a lot of crap about movers and all the scams that can go along with the companies. After doing my research and talking to several different companies I chose New Planet Moving because really the girl Lauren was the only one from any of the companies that really explained things thoroughly and seemed to only talk about thier company as opposed to talking bad about every other moving company. And man some of these people were ruthless. Anyways at the end of the day I recieved my delivery and everything was fine, no damage or lost items which was really my only scare. Lauren had me over estimate my weight, and told me about the packing that I needed to accomplish, and I was ready to go when the movers got to my home. I also got printable packing labels, and coupons from thier website. My move was from Las Vegas NV to Denver CO.
Posted: 10/03/2011 • Link to this review
As an insurance agent I work in a service industry and I know how hard it is to please everyone no matter how within your rights you are. Especially when you have a high volume of customers. I just got my delivery from this company and I had one issue which was a small scratch on my tv stand. Before choosing them I looked up a ton of movers and some were all bad and some were half and half. I figured if I packed well, planned on the worst time to get the delivery and took extra things, and gave a good list of items to the girl that I would avoid the issues. Well I was right, I didnít go over the weight, the delivery took 8 days, which was 1 day longer than the initial quote. So I am really happy because they were literally 40%less than my quote from Atlas and they are going to fix the scratch on my tv stand as well. I will definitely recommend them to my friends and family members.
Posted: 9/13/2011 • Link to this review
I just wanted TO TELL EVERYONE HOW IMPRESSED I WAS WITH THE CUSTOMER SERVICE I RECEIVED FROM NEW PLANET MOVING. THE LADY MARISA WAS VERY HELPFUL. THIS WAS THE FIRST TIME I EVER USED A MOVING COMPANY SO I WAS A LITTLE NERVOUS. I NEW NOTHING ABOUT MOVING AND BY THE TIME I WAS DONE TALKING TO THE 30 MILLION SALES PEOPLE THAT CALLED ME I WAS JUST HORRIFIED. WOW I DIDNT KNOW THERE WAS SO MANY WAYS TO GO ABOUT A MOVE. BUT MARISA TOLD ME A WAY TO WEED SOME OF THE COMPANIIES OUT BY GOING TO THE D.O.T. WEBSITE. WOW THAT REALLY HELPED GET RID OF ALOT OF THE MOVING COMPANIES. I ALSO WAS HAPPY WHEN SHE TOOK THE TIME TO GO OVER ALL THE EXTRA CHARGES THAT MAY OCCUR DURING A MOVE. WELL CAN WE SAY THERES A CHARGE FOR JUST ABOUT EVERYTHING. SHE WAS VERY NICE AND GAVE ME SOME FREE BOXES THOUGH.NOW THAT I HAD MY ESTIMATE AND SHE DID TELL ME THAT IT SHOULD BE MY WORST CASE SCENERIO THOUGH. SO I PUT MY FAITH IN GOD AND SAID FINE LETS BOOK IT. SO MOVING DAY CAME AND THE 2 GUYS THAT CAME DID A REALLY GREAT JOB. THEY PACKED MY ITEMS LIKE THEY WERE PACKING THEIR OWN STUFF. THEY WRAPPED BLANKETS AND TAPED THEM SO THE ITEMS WOULDNT GET DAMAGED. I WAS VERY IMPRESSED. THEN A FEW DAYS LATER I GET A CALL FROM THE ACCOUNTING MANAGER AND HE TOLD ME WHAT MY ITEMS WEIGHED AND HOW MUCH IT WOULD COST AT DELIVERY. MARISA WAS RIGHT SHE DID GIVE ME THE WORST CASE SCENERIO CUZ I ACTUALLY GOT TO PAY 20 BUCKS LESS THAN THE ESTIMATE SHE GAVE ME.
Posted: 9/07/2011 • Link to this review
Lauren said that we would have the person in charge of our move call me the day before they arrived, and he called as expected! Leo and Daniel were two energetic movers with a great sense of humor.When we are ready to move again, my first call will be to New Planet Moving!
Posted: 8/04/2011 • Link to this review
I've never moved before.I went to some website that got me a ton of quotes. I went over a list with the first person that called me,&they told me I had about 4000#s.I shopped all the companies with the same weight estimate.When I spoke with Lauren @New Planet she told me that most issues customers have stem from being overweight.Even though I insisted on not going through another inventory she kind of made me.she told me that my weight was 5,000lbs,as much as I wasnt looking forward to paying more for my move than I had been planning on with a 4000lb estimate, I went with the 5000lb estimate.I went to the scale before and after to verify if I really have 5000lbs, and in fact I had 200 more. Since my inventory didnít really change they didnít charge me for that. I received my furniture yesterday all good. There are so many reviews out there on each company so it was kinda scary. My recommendation to anyone moving would be to take your time get a valid list and keep in mind that other people who complained about going over, wouldíve went over with any company and that company couldíve gotten that review.These guys were great. Long distance moves suck but they made mine easier.
Posted: 7/28/2011 • Link to this review
recently got my delivery from this company. All of my items were in tact and the movers at delivery were awesome. The guys at pickup were pretty good as well. I did wait for 2 days longer than I planned on but that was no big deal because I was staying with my son at his house while I waited, plus they called me to let me know they were running late. Everything went really well, one thing is for sure when I made the reservation the girl basically forced me to over-estimate the weight of my items by like 500lbs, I thought it was totally excessive, so I went to the scal and attended the weighing in and out, and she was right, I actually had about 75 additional pounds, but they didn't charge me for that. I am very happy with the service and rates that I recieved and will be using them again when I move up to the North West as well.
Posted: 7/12/2011 • Link to this review
I recently moved with this company and although I will admit they did call to ask me if I would post a positive review, I really donít mind to do it at all. They did a great job the lady I booked with, the movers at both my pickup and delivery were great, and the dispatcher was super helpful. I also appreciated the fact that they always stuck to the initial answers to questions that I had. This is also one of the things that made me choose them. Other companies were changing the answers depending on when Iíd call. I was very nervous to move with any carrier but I am glad that I did choose New Planet Moving because everything got here just fine and I will totally recommend them in the future. I think people need to keep in mind that if there is an issue with any company people always complain right away, but even myself I had a great move, and I wouldnít have thought to write the review unless they asked. I did however send them a positive letter so I somewhat thought it out lol, Thank you guys I will def use you on my next move!
Posted: 6/29/2011 • Link to this review