I had two AC units go out last night. I called around to all the large (and small) repair shops. I chose Bob because of the good reviews and also the way he handled himself over the phone (text messaging). Once Bob showed up he proved himself to do quality work in a professional fashion: - He dresses professionally and is clean - He is friendly and has good manners - He is QUICK to diagnose the issue and start working He fixed both my AC units for an extremely reasonable rate. Less than what I would have paid with the bigger outfits for certain based on research. Two final points: - He also accepts Paypal, which is AWESOME if you are concerned with security at all. - He does the work and named his company after himself. Other companies have a lot more variance in reviews, which I attribute to the fact that you may get a good contractor, or the 'dude they just hired because they are too busy' Bottom Line: HIGHLY RECOMMEND! Cannot recommend enough! A+++++
Posted: 7/19/2016 • Link to this review
My review is a little long but I was so impressed with Bob,I just had to share. My HVAC motor stopped working.I was nervous about calling a repair company due to all the horror stories you hear about the well known HVAC companies-poor service,exorbitant costs,etc. Searching the web I found Bob, an independent business owner with great reviews who served my area. He returned my call within 10 minutes. He showed up at the scheduled time,identified the problem and pointed out problems I didn't even know I had which were a result of my 4 yr.old system being installed incorrectly. While the "other" problems were not critical to the system working, Bob took the time to explain in detail where I was losing the efficiency my HVAC was meant to provide. Gaining efficiency is why I installed this particular system. I was always under impressed with it's performance,but with the HVAC only being 4yr. old I came to accept that was just the way it was. Given all the issues he found I was nervous about the cost to repair. Bob gave me a quote to fix the immediate problem, but also the "other" issues. You can imagine my surprise when the the cost to fix everything was way less than what I thought the cost to repair the main issue was going to be- WooHoo!! He began work the next day,completing all the repairs in one day. Bob is professional,extremely knowledgeable,and truly cares about the quality of his work. My HVAC is not only repaired but working the way it was meant to !!
Posted: 10/06/2015 • Link to this review
Our AC stopped blowing cold air, and unfortunately our first call was to our home warranty company instead of Bob. After two weeks and multiple visits by sub par HVAC companies, we were still without AC. We decided to find someone ourselves rather have another one star company sent by the warranty people, and my wife found Bob's profile here. Bob was able to come out the next day, diagnose the problem, and recommend a new AC unit that his installers installed the day after. Even though Bob does not work with our warranty company, he was still willing to sit on the phone with them for 30-45 minutes so that they would approve our claim for reimbursement. He even called to check in the following day to ensure there were no problems. With Bob's knowledge, professionalism, and willingness to go above and beyond, we will be lifelong customers.
Posted: 7/25/2015 • Link to this review
My AC stopped working (one system) and I use my home for business. It was 90 degrees out so I frantically called 10 other places. No one could come out quickly...not even the company we had worked with for years! Bob heard my story and agreed to work me in the same day! He is thorough, honest, fair and extremely knowledgeable. What more do you want? He's the best!
Posted: 7/12/2015 • Link to this review
We were referred to bob by a co-worker during an unfortunate series of AC catastrophes. We bought a home where the age and status of the air conditioner was the crux of the home purchase. We caved and gambled that they'd last for at least a year. Nope. We have had to do both a complete upstairs and downstairs AC/furnace replacement and Bob has been our guy. He stands by his product and I am very pleased. the products come with a long term warranty and I would recommend variable speed furnaces. I remain confident that we will not have to revisit our AC issues for a long time.
Posted: 9/08/2014 • Link to this review
I've had Bob do work for me before for several years now. All I can say is he is wonderful. Just last month, we had the hottest days in Atl. Of course that's when my AC unit would blow up. I have Bob programmed into my phone and was the first call I made. He said he would be at my house within the hr to take a look. He actually gave me options and let me decide what I could actually afford. Once that was done, he and his crew were here replacing and showing how to operate my new thermostat. If you ever need a Heating and AC guy, Bob is it. I totally trust him and highly recommend him to everyone I know.
Posted: 9/05/2014 • Link to this review
Bob installed a new condenser and coil in my home. From the time he came out to quote the project till it was completely installed, he and his crew were very professional and great to work with. Bob's quote was better than competitive and we were confident in using his company for this installation job. Bob even had his crew go above and beyond and seal the leaks I had in my vents. If you choose to use Bob's heating and air, you won't be disappointed and you will save some big bucks!
Posted: 8/07/2014 • Link to this review
Times of desperation often lead to the best discoveries, and that's what we got with Bob. When our upstairs AC quit working we called our regular "big name" AC company and were shocked to learn that they, as well as others we called, could not get to us for several days. We have a 3 year old and newborn baby, so waiting several days to get AC again was not an option! It was then that we found Bob. Explaining our situation, he worked us in same day between appointments, and got our AC up and running again. We could not have been more grateful. We subsequently decided to work with Bob to replace our AC unit altogether. The unit was original to the house, so it was a matter of time before we would have to replace it anyway. Bob sat with us and explained all our options, answered questions, and helped us to select a unit that would be just right for our home. He was extremely patient, and at no time did we feel pressured. Bob and his crew did a great job with the install. They were professional and worked very clean. It's been a few weeks, and our house is staying nice and cool. Needless to say, we are extremely satisfied with Bob and the work he did. After this experience, we won't hesitate to use Bob for any AC work in the future.
Posted: 7/10/2014 • Link to this review
Bob is AMAZING! We were having issues with our A/C and called Bob. He answered and was able to come out that day. No answering service. No ridiculous wait time for an appointment. He is very thorough and knowledgeable and took the time to explain all of our options so that we could make a well-informed decision. Bob & his team were very efficient during installation and took the time to show and explain everything that they were doing. They encouraged us to come and take a look at the process - something we appreciated a lot. You can tell that this is his passion and that he enjoys sharing it with others! I would recommend him to anyone and will definitely be using him in the future!
Posted: 6/20/2014 • Link to this review
I called Bob about my down AC unit, he was out here the same day (during the peak in AC Repair Season) he found the problem, gave me a fair quote and was able to get out here the next day to replace my evaporator coil. Great Service, Great Workmanship, and a great value. Bob will be doing any and all HVAC work for me from now on!
Posted: 5/16/2014 • Link to this review
I have a 10 year old unit that needed immediate service. It was blowing hot air and the temp outside was over 90 Degrees. No answering service here. I called the number and Bob answered the phone himself. He was prompt and never tried to over sell. He repaired the necessary parts and I was up and running within an hour. Will definitely keep in mind for all future HVAC needs.
Posted: 5/11/2014 • Link to this review
Got new Heating and Air from Bob and his team, he done an outstanding job, looking forward to enjoying the AC and cheaper energy bills. Bob will only ever advise on changing something out if it is really nessesary, this is not always the case with other vendors. We have used Bob for a number of years now and will continue to do so in the future. Highly reccomended.
Posted: 3/10/2014 • Link to this review
I am very pleased with the job Bob did at my house. My HVAC was 16 years old and the A/C part was shot. Bob gave me a few options all of which were very fair and reasonable. I initially chose to simply replace my A/C Condenser & Coil. As Bob was in the process of replacing the coil, he did a check of my Heating unit and discovered cracks in the heat exchanger. I examined them myself, and sure enough, they were bad enough I was certain we would not have made it through next season without a carbon monoxide leak. That could have been very bad indeed. I decided to go with the whole package, and upgraded the A/C volume as well. I am very grateful to Bob for being fair, honest, and quick with his workmanship. We plan on selling the house in a few years, and now my potential buyer will not be able to beat me up on my asking price because I have an old HVAC system. Thank you Bob!
Posted: 3/09/2014 • Link to this review
We were taken for fools by a widely advertised firm when we lived in North Carolina; when we eventually found an honest HVAC professional there we realized how important it is not to be sold something you don't understand. Bob's service was accompanied by great explanations, obvious knowledge about how heating and cooling work, and meticulous attention to restoring a neglected system to working order. It will last longer, work better, and cost less. We also signed on to a service contract, so we can keep the house in working order. We feel lucky to have a carpenter, electrician, plumber, and now HVAC professional to help us; all of them smart and worth our trust.
Posted: 2/21/2014 • Link to this review