It went very well and I would definitely use them again. They did a tune-up and replaced the metal rollers with nylon rollers. I also had them change the garage door opener with a new one. They also installed the electric eye safety devices and an outside key pad so I can open the garage door from the outside. I had purchased a deal for $79 and paid about $400 total with the extra work.
Posted: 10/19/2015 • Link to this review
Wanted to say "HATS OFF" to MasterCraft and Jonathan who came to our rescue. I called on Friday, concerned about my mother's garage door opener, and from the initial phone receptionist and prompt scheduling to the hand shake as Jonathan was leaving today, I was very impressed with this company and how they treat their customers. Jonathan explained everything thoroughly and was upfront with the costs involved. He was very knowledgeable about garage door openers and talked us through the steps he would take to get it in working order. He was prompt and courteous and we were beyond pleased with the repair. Thank you, again, MasterCraft for your expertise and upstanding employees. Elva & Cathleen
Posted: 3/17/2014 • Link to this review
Being a single woman, I'm very leery when I hire anyone to do work on my home. Nice to see that Mastercraft has honesty and integrity when dealing with customers. I bought a Kudzu Deal to have rollers replaced and a tune-up, and Stuart did a FANTASTIC job! Honestly assessed any other issues (none, thankfully), and the door is WAY quieter now. Thanks Stuart!
Posted: 11/14/2013 • Link to this review
I called MasterCraft Garage Door Service, on September 5, 2013 to have my garage door opener looked at. I had an appointment for September 9, 2013 for between 8 am and 9:30 am. Much to my surprise, Stuart called me 7:52 am on September 9, 2013 to let me know he was on his way. Wow! Stuart was here within the timeframe he stated he would be. I explained to Stuart the problem I was having with my garage door opener and Stuart explained all of the things that it could be wrong with the garage door opener. He stated he would inspect the system and make a report. Stuart inspected the garage door opener and wiring, said just the sensors were a little out of alignment. He did not charge me a service call - .WHAT THAT IS UNHEARD OF THESE DAYS. Stuart said if I continue to have a problem to give him a call and he will walk me through some steps that we could try before he would have to come out again and replace any parts. I just wish all of the contractors I have ever used was a wonderful, knowledgeable, trust worthy and provided such a great service as Stuart did. HIGHLY RECOMMED.
Posted: 9/09/2013 • Link to this review
Owner Stuart Eisler and his team really back up their work and product and will do what it takes to have a happy customer. Stuart is a true example of how customer service should be. Many thanks to this company for their great product and customer service. Cindy in Gilbert, AZ
Posted: 8/21/2013 • Link to this review
I called because the garage door was not closing but 3/4 of the way. The gent who answered scheduled an appointment quickly. Stuart arrived on time. He fixed the issue, reprogrammed remotes, gave me some tips and cost to replace system as well in the future. The service call cost was reasonable as well. I'm keeping them on to service the garage door yearly!
Posted: 8/20/2013 • Link to this review
MasterCraft was recommended to me by my next door neighbor. The tech was very professional, on time, and explained everything about the new garage door opener keypad and tune-up. The price was right too! I highly recommend MasterCraft.
Posted: 6/28/2013 • Link to this review
Mastercraft Garage Door Service is truly the best service in town. I had a nightmare situation with another Garage Door Company, before I decided to call MasterCraft. MasterCraft arrived to save the day. My technician was Stuart. He arrived on time, was very professional, honest and thorough. He didn't try to sell me things I didn't need. He quickly resolved the issue and was on his way. I was astonished that I didn't need all the work that the other company quoted and was grateful that Mastercraft was so honest about it. I would gladly recommend to Family and Friends. They get an A + in my book!
Posted: 6/19/2013 • Link to this review
My 15 year old door finally broke, we called stuart and he was very prompt, gave us a free estimate and all my options for repair. We set up the repair and he showed up to complete the repairs as scheduled and it works better than when it was new. I will definite recomend and use them again. Thanks Stuart!!
Posted: 6/10/2012 • Link to this review
MasterCraft arrived within a few hours of us calling them. Stuart was fantastic. Worked fast and got everything up and running in no time at all. Very nice, easy to work with, and was very good at explaining everything he did. HIGHLY recommend this company!
Posted: 5/31/2012 • Link to this review
Sadly, and rarely today, do service folks show up on time, do what they say, charge what they promised and demonstrate outstanding customer service...well this company is truly the exception...they were awesome...great experience...the garage door is better then new...
Posted: 3/29/2012 • Link to this review
The owner came on a Sunday to replace my broken springs and rollers. My neighbor will be thrilled because not only is my door fixed, but it's a lot quieter than it used to be! They price was reasonable and fair and the work was done quickly and professionally! I'm grateful that I didn't have to take a day off of work since they were able to work around my schedule. :-)
Posted: 2/12/2012 • Link to this review
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