When you call the number, someone answers "It's a great day at Mr. Cool Mr. Heat." That is the nicest thing they will ever say to you. They sent a "repairman" to my place to service my AC, and he charged me $125 to blow out the wrong drain. Not only that, but he did not use any pvc glue to cover the area where he checked the drain, so it caused a drip in my condo. I had a second repairman come out, and he immediately told me what was wrong. When I called this company back to tell them they had caused a drip, they said I needed a $1000 part. Then, I told them the second repairman made a mistake, and he said "we don't do refunds."
Posted: 6/03/2011 • Link to this review