I had a very unusual water damage a year ago behind a wall from a sewer line that had cracked outside our foundation. DKI guided me through the entire process over the course of several weeks and offered incredible support at a very reasonable price. DKI was also able to recommend other companies to help me resolve my plumbing and foundation issues. Each of these supporting companies delivered excellent service. DKI went up and above in every single aspect of their service. I would describe Team Terra DKI as a Platinum level company. If you are unfortunate enough to find your self needing to remediate water damage, look no further than Team Terra DKI.
Posted: 4/28/2014 • Link to this review
A tornado ripped through our property earlier this year, and knocked down numerous trees. We had an unimaginable mess, so bad that we could not open our doors or back our car out of the garage. Team Terra organized a complete recovery of our property, including a new roof, new gutters, new fencing, etc. We strongly recommend the company and their services.
Posted: 10/25/2013 • Link to this review
WOW, DKI ROCKS !!!!!! IM glad I used a professional. My daughter went through this 6 yrs ago. That other well known company showed up, put out a few dryers. Guy went on brake and returned 2 days later?? Wanted to remove the wet carpet. " I did it myself." So, DKI came to the rescue at my house. STAYED until everything was done. They didn't even take a brake. They came back and monitored the equipment and tested daily. SUPER nice employees that REALLY care. Don't waste your time with anyone else. Robert , Gainesville,Ga
Posted: 10/25/2013 • Link to this review
I had smoke damage and made a claim to my insurance company. Within hours Team Terra was at my door, bringing in air scrubbers. Shortly after additional people were reviewing what needed to be cleaned. The area rugs, furniture glassware and chandeliers were cleaned and our home returned to normal. Very pleased with their professionalism.
Posted: 10/22/2013 • Link to this review
Everyone in the company responded very quickly to phone call, e-mails, etc. Worked very well with insurance adjustors who were not always cooperative! Andrew was professional and very easy to work with. He was very thorough in explaining what needed to be done every step of the way. He coordinated everyone needed for flooring, painting, carpet, tile, etc...and always let me know when they would be coming to the house. He also made sure that everything was done right. He spent many hours doing the work that needed to be done himself. Daniel was also very easy to work with as well as a few others...can't remember names. Overall I am pleased with the end result...our floor looks incredible and so does our bathroom.
Posted: 2/11/2013 • Link to this review
This is a hard working, responsible, and knowledgeable bunch of guys. We had a water supply leak affecting 3 floors and these guys responded quickly and efficiently. Ethan was wonderful in dealing with the insurance adjustor and making sure repairs were made properly. They rebuilt my bathroom and both the design and work was exceptional. And nice guys to boot.
Posted: 2/06/2013 • Link to this review
Having noticed my water bill steadily increasing over the past few months I called a plumber to see if there was an issue. Long story short and a couple of hundred dollars later, there was a leak in my kitchen and there appeared to be some damage in the floors. Knowing NOTHING about water damage restoration I started researching companies on Kudzu and ran across Team Terra. Very impressed by their overwhelmingly positive reviews I called the number listed, fully expecting to leave a voice mail since it was 10:00 at night. To my surprise Ethan Harrell answered my call. To my amazement, he spent the next half hour explaining what they did and how water damage restoration worked. After having worked with them for four weeks, I can attest that their reviews are all well deserved. Ethan pointed out my options and educated me enough so that I could make informed decisions with regards to the actual repair as well as the restoration of the hardwood floors, cabinets and some tile that all needed to be replaced (still amazed how such a small leak can wreak such unnoticeable havoc!) This whole project went from being pretty intimidating to pretty painless due in large part to Team Terra. If you are looking for someone who will walk you through the process step by step, who will work with your insurance company all the while keeping you in the loop, who will absolutely redefine the meaning of customer service (ANDREW NORMAN!), then Team Terra is the company for you.
Posted: 6/03/2012 • Link to this review
Thank you for relating your experience with others. Your story is quite common though. Most people we meet do not have much experience dealing with water damage or working with their insurance company through a claim. Typically no one is prepared for this so when an emergency affects them the need to make decisions seem to be coming at them from every angle. We see this on a daily basis and we have placed a focus on explaining all the steps as we go so you are in control of decisions being made in your home. We are so happy we could be there for you when you needed help and thank you again for your kind words regarding our team.
We appreciate your review! We try to make these difficult experiences as painless as possible.
I had a pipe that burst in my home which caused substantial damage to my garage, kitchen/wood floors and into my basement.Team terra dispatched their team immediately and they remained at my home until 2:45am until they had everything set up to dry out everything, took the time to explain to me the process, ripped out installation in my garage and guided me through the process of reporting the issue to my insurance. One stop shopping with great customer service. The restoration team was spot on with their estimate to my insurance company and they do it all from re sanding and staining my wood floors, to the dry wall, painting and they have their own HVAC people.The entire experience, although unfortunate to have occurred, was made much less stressful as the team was understanding, compassionate and extremely punctual.The project manager contacted me both via email/telephone very quickly and all contractors were professional, neat and on time.Everyone I have come in contact with is very professional but especially Ethan and Andrew.
Posted: 3/21/2012 • Link to this review
Wow! Thank you so much for that review! What you described so eloquently is what we at Team Terra strive to do on every job. Respond quickly to mitigate damages to your home and prevent potential microbial growth. Document all aspects of the project to present to your insurance company after your home has been stabilized. Prepare an estimate and finalize pricing with the insurance company for reconstruction. Thank you again for taking the time to relate your experience!
Thank you for your review. We were happy we could help you with the mold remediation in your home.
Great work. Very responsive. Will use again. Major repair needed to be done at the house. They work with insurance well. No need to worry too much. Everything got done as promised. Will bend over backward to help. Overall just plain feel comfortable.
Posted: 2/17/2012 • Link to this review
Thank you for the kind words. I hope you don't need to use us again as you mentioned, but if you do we are available 24/7 to respond to emergencies. Insurance communication is one of our specialities and we appreciate you noticing that. We our overjoyed that you felt so comfortable through your project.
Thank you so much Lisa! Homeowners allow us into their home, for some times many days, and we try to make them feel as comfortable as possible throughout the project.
We had a small, slow dishwasher leak that went on for months & caused $10k in damages and team terra fixed it quickly and it looked the same as before when they were finished. We have small children and were worried about the mold and air quality and they were very careful in cleaning and getting rid of the mold. It was nice working with ONE company for both the deconstruction / mold remediation AND the re-construction phase. We highly recommend them.
Posted: 11/15/2011 • Link to this review
We really appreciate the review! Trying to make a difficult situation as painless as possible is something you really focus on. You make an excellent point, working with one company does make projects like this much more seamless. Thank you for allowing us to help you and your family.
Team Terra responded promptly when I called about a potential basement mold problem in Decatur. They arrived on-time, which is an absolute rarity, and went to work quickly. They addressed the problem immediately, gave me great advice, and didn't overcharge for the services. They actually cost much less than I was expecting, and they didn't try any "up-selling" or fear tactics. Great guys and I would happily recommend them.
Posted: 11/09/2011 • Link to this review
We really appreciate you taking the time to tell people what you thought!
Thanks for the kind words Stephanie. We hope you don't ever have a need for us again, but we have enjoyed working with you!
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As the name implies, we take very seriously our responsibility to protect the environment. Wherever possible we use organic products as opposed to traditional, caustic chemicals. We also endeavor to reduce impact on the environment by localizing our dispatch center and even using satellite secure parking zones for our trucks in order to keep them closer to our technicians thereby reducing miles driven to reach emergency calls.