We contacted Bell Roofing along with a couple other companies to have inspections and estimates done on our roof of somewhat undetermined age that was experiencing some various leaks. Mr. Bell came out himself to do the estimate. As others have noted he is a very down to earth guy, not a "salesman" if you will. Because of the severity of the issues we were experiencing we deciding a new roof would be more beneficial than fixing it and worrying about where the next leak would happen. Bells estimate wasn't the highest or the lowest, but the price along with recommendations from the CDC listserv tipped the scales in their favor. The ladies in the office were very attentive and helpful all along the way. Before we could have our roof done we need to have our chimney repaired. They stayed in close contact with us about a scheduling date, and once the chimney was repair, they were able to get us in a week earlier than our original date. The were also very helpful providing address of other houses they had done in the colors and styles that we were interested in. On the day of install the crew was there by 7:15 AM and had the entire project done and cleaned up by 6:30 PM. The roof looks great and we feel confident in their expertise and warranty that we should not have a thing to worry about for many, many years! Thank you for a job well done!
Area Decatur, GA
Cost $5,000 - $9,999
Date June 2016
Posted: 6/08/2016 • Link to this review
After working with them I found the quality of their work to be okay and their staff to be extremely kind. We had a bad leak and they said they would repair it. A month later we're still getting water damage. They said OF COURSE THE REPAIR DIDN'T FIX THE OTHER DAMAGED AREA! They explained that the water was damaging that area from a different problem. Why didn't they tell me that in the first place? I showed them the entire damaged area and I trusted them to tell me what it would take to solve the problem. What they repaired only fixed half the problem and they acted like I should have known that! I don't know anything about roofing, leaks, or the repairs to fix them. That's why I called them to advise me on what needed fixed. Now a month later I have MORE damage, I have to find someone else to come repair it and repaint something I already had paid to repair. I understand that misunderstandings happen, but they are the professionals and when I show them damage they should explain exactly what it would take to solve all of the problems causing the damage not what it would take to solve half of the problem. I paid them understanding that the solution they offered would fix the entire problem because that is what I asked to be fixed. They did the suggested repairs they just didn't tell me their repairs wouldn't stop the whole problem which they knew. They also saw other areas that needed to be repaired and didn't tell me about them so now I have more damage to fix!
Posted: 5/20/2015 • Link to this review
I would like to recommend Bell Roofing for their integrity and high quality work. We signed a contract with them to replace a part of our roof on a rental property. Due to an internal miscommunication, when the work crew arrived on the morning of the job, they had ripped off about 80% of the entire roof (which was less than 5 years old). When the supervisor arrived, he realized that it was his mistake, and on discussing with his boss, they decided to replace the entire roof at no additional cost to us. They decided to rip off the remaining 20% as well, so there would be no mismatch or issues. At no time were we pressured to pay extra, nor did we have to argue with them to fix it, they just owned up and did the right thing. I know we got a brand new roof for a fraction of the true price and that Bell Roofing lost money on this job. I would like to help them get more business for doing the right thing. Call them for a free estimate and it's pretty likely that Charlie Bell, the owner, will come out and do the consult.
Posted: 8/05/2014 • Link to this review
From when I emailed them to when the roof was completed, Bell Roofing took great care of us. Got us set up with the proper type of roof for our house, we have a "flat" roof section, and they were one of two companies to tell us that we needed a special roof to meet code. Charlie was the only person to not recommend ridge venting, We have no soffet vents, so ridge venting wouldn't work well. I loved that the owner is the one who gives you the quote, not a salesman who will keep selling you things, to drive up the price. Charlie told me what I needed, and what it would cost to do it right. When they started stripping the old roof, an older roof was found under it, but they still got the roof up in one day. Save the gutter gaurds, which they put back up the next day, and it looks like they replaced some with out charging me! Honestly couldn't be happier
Posted: 2/21/2014 • Link to this review
Bell Roofing did a great job with our roof repair last month. We had several spots in our roof that were in serious need of some TLC so we decided to give them a call. The technician who came out arrived on time and educated us on all of our options. What I appreciated the most was the fact that he told us what was best for our situation and not just what would make them the most money. After a couple of days, the job was completed and the crew did a great job in cleaning up.
Posted: 2/04/2014 • Link to this review
I needed to replace the shingles on my parents roof. After getting multiple estimates from different Atlanta roofers I decided to go with Bell Roofing. It was a great decision. The people at Bell Roofing are professional, hard working, and honest. I can't express enough how pleased I am with the work they accomplished.
Posted: 1/06/2014 • Link to this review
Charlie put a new roof on one of my properties. It was a big job given the number of layers and the age of the house. Great attention to detail and clean up. He has a dedicated crew that has been with him for over 12 years. Office person Donna is very knowledgeable and service oriented. i even call her when i need to find other skilled contractors! They are proud of their work and stand behind it! Charlie ain't the cheapest, but you will get a great roofing job and that is worth a lot!
Posted: 5/28/2012 • Link to this review
Bell Roofing fixed a major leak in my roof due to flawed construction by the builder. Several months later, another leak suddenly developed after a severe storm, and Charlie found and fixed that one too (a branch had been driven through the roof - yikes!). Always courteous, on time, professional! love these guys!
Posted: 9/21/2011 • Link to this review
Bell Roofing has been here several times to work on our roof. They have cleaned our gutters, done some patch work and even inspected our roof (work of someone else) after a tornado. I am very finicky about contractors, but I trust Charlie Bell because he has always done right by us and our neighbors. In fact he is so loved in our community you often see Bell Roofing signs dotted along the roadways where they are working!
Posted: 9/21/2011 • Link to this review
Thank you for your kind post; we appreciate your business!
The "flat" portion of the roof that Bell repaired still seems to be in good shape. However, just after 4 years, some of the shingles blew off, apparently because they were improperly installed. (This according to Mr. Bell himself.) However, he would take no responsibility for it, and even denied that his company did the job! I thought about challenging him on this, but then decided I didn't want his company back anyway, and am going to fix it myself, hoping that there aren't any other problems with the job that Bell Roofing did.
Posted: 8/30/2011 • Link to this review
Bell Roofing strives to maintain a solid reputation for excellent customer service and to respond quickly to any issues or concerns of our customers. We can only comment on the situation on an assumption of which client this is, based on our research. When pulling the estimate and final invoice for the job we found that it was not a complete roof installation, rather we replaced a flat roof portion on the back side of the house and repaired the improperly installed valley above the flat roof. The shingles that were shown to be sliding out were on another section of the roof that we did not repair. We cannot warranty areas of a roof that were installed by another company and that were not touched by Bell Roofing. All of this was pointed out to the homeowner. We take our reputation very seriously and work hard every day to make sure we do the very best for our clients.
Bell Roofing Team
We were immensely pleased with the service we received from Bell Roofing. We had several issues with our roof that needed repair. One of the things we needed was a new cap for the chimney. The cap took an extra week to fabricate, so Mr. Bell knocked some money off of our quote. He also replaced some shingles on the edge of our roof that my husband neglected to point out to him during the initial inspection. Mr. Bell came back to fix those shingles for free even though it wasn't included it he initial quote. I am more than pleased with the personal friendly service.
Posted: 7/30/2011 • Link to this review