The company never answers their phones or returns messages. Unreliable. They advertise low rates and offers (such as on Kudzu) but there is no follow up and their offers appear to really not exist.
Posted: 4/22/2013 • Link to this review
I was so excited to find a great deal on house cleaning, but this was hideous. After a hard time scheduling, they finally came. I did not dust that week knowing they were coming. When I got home from work, I was more than disappointed. Dust still covered table-tops and shelves. There was white powder all over my dining room rug and hard woods. It was like they spread it out to vacuum but never did. My husband was in his home office while they were here and said they stayed only 50 minutes. Clearly, they were not interested in doing a good job. I even took photos of the "after" so you can see I am not exaggerating. I would seriously call this a SCAM!
Posted: 1/03/2013 • Link to this review
I've used many services over the years. This is THE WORST I've ever encountered. Dust balls and dirt in every room in obvious not hidden places, crumbs on the kitchen counter, cat litter on carpet, trash can unemptied in kitchen, multiple rugs covered in lint: this is what remained after 3 person crew here for 1.5 hours (supposed to be here for 2 hours). I had cleaned up before they came so there was NO clutter; I just wanted them to clean. I had to dust, sweep, and vacuum after they left. People were nice, but this "light" cleaning was NOT worth even the special deal price.
Posted: 1/01/2013 • Link to this review
I could not believe the price of the service that I received the deal was a good one and the service was great. A Queen Touch Cleaning did the job above and beyond the service was provide for me 12/29 and I will give them a call again. I wanted service before Christmas but I was told that they were booked. But this service can come to my home any time. Real nice people.
Posted: 12/30/2012 • Link to this review
I purchase a Voucher for house cleaning service from Queen Touch through kudzu.com, paid online by credit card first and then called (404) 447-0611 to schedule the service. I talked to a lady and scheduled it on 1pm Dec 27, 2012. But no one came on that day so I called the above number and left several messages to ask for calling me back. Till now, 11pm Dec 28, I still don't hear anything from QueenTouch. I have already paid but no service and no call from this company!!! I just need my money back and also want people to know that this business is not trust worthy!!!!
Posted: 12/28/2012 • Last edited: 12/29/2012 • Link to this review
I purchase A Queen Touch Cleaning Service from Group-On and I am not going to lie but I did not want to believe that the service would be good. And I was prepard to tell them off right away but the service was actually good I have had some bad company before from the online service. But I will say thank You again my home look good.
Posted: 11/19/2012 • Last edited: 12/29/2012 • Link to this review
Do not use this service! The woman who was suppose to clean my house called the morning of and said she was having car trouble and would be late. 4 hours later calling her and waiting around my house, I received a call from someone else stating the original lady would not be able to make it. I tried calling the business multiple times with NO RESPONSE OR ANSWER! I bought a coupon deal and ended up returning it because "A Queen Touch" refused to call me back to schedule a make up appointment. Worst service ever. Dont waste your time.
Posted: 2/26/2012 • Link to this review
I Also purchase this service off deal and the same here about the accident. I had to change my service day which I had plan for but I guess the owner did call and schedule me in for a new day and provided extra chores for my home at no charge and the service on my home was really needed. I have purchase 2 more service from the company and schedule my date ahead of time. I will let you know how the next service turn out also looking for only one company for my home.
Posted: 1/21/2012 • Last edited: 1/22/2012 • Link to this review
Hey my experience with this service was great the ladies did what needed to be done and more to my place. They do have a long list of service the owner was at the home to clean and calls was rolling in.
Posted: 1/21/2012 • Link to this review