Gutter cleaning is in most cases a 1-2 time per year job. If the gutters were cleaned in November and they have debris now it is possible that they filled up in the 8 months since. We offer and honor our 3, month clog free warranty but are unable to prevent debris from getting back in the gutters. We are always available by phone to resolve any problems or answer any questions. Thanks for the time in writing this review
Originally purchased this several months ago and when I could not get a call back to schedule the service I requested a refund from kudzu. Saw the coupon again and purchased when I realized it was the same company. I thought I would give them a try anyway as I really needed my gutters cleaned. After multiple calls trying to schedule he told me they would be coming on a Saturday. I requested him to let me know when so that I could be here to make sure the job was done correctly. They did not call and of course came while I was gone. I came home to a huge mess all around my house! Debris all over my bushes, my deck and my deck furniture. There was mud and mess all over my window sills and some of the siding of my house. It looked like mud had been slung at my house. I had to blow off my deck and clean my patio furniture and now will have to wash my windowsills and some of the siding. I sent an email along with pictures to the company complaining about the service and the cleanup and of course, received no response. I would never use them again . I would never recommend them and I would suggest that kudzu remove them from their list of approved contractors.
Posted: 7/14/2014 • Link to this review
I contacted the company to clean my gutters, job was done at schedule time. I also went ahead and retain the company to power wash the house as well, and I am completely satisfied the house looks great. One point I must mention is that there was a small opening on the underside of my roof from some pieces that came loose, I showed it to the guys who did the power wash but they informed me that they did not have a long enough ladder with them. I was impressed that Gutter Pro followed up with me and sent a team to fix the opening without any added charge. Amazing team
Posted: 6/17/2014 • Link to this review
I purchased their gutter special over the weekend. I called Monday for an appointment and got for Wednesday. They were just here and did a great job! I have a very high, steep roof. I half expected that to be a problem. It was no problem, they were done in less than an hour and I got my deck and sidewalks blown off to boot. They were very efficient and courteous. We have scheduled them to come back next year.
Posted: 6/04/2014 • Link to this review
Showed up on the day scheduled, did a nice job quickly, and blew off not only the leaves from the gutters, but my walkway and driveway as well. Have already scheduled a return service early next year. Will use this compnay as long as I live in this house!
Posted: 6/03/2014 • Link to this review
I made an appointment to have my gutters cleaned, but this guy never showed up. I left several voicemail messages which none were returned. Seems like he has enough business and can't take on any new customers. He shouldn't set appointments he can't keep or at least have the decency to call to reschedule.
Posted: 2/20/2014 • Link to this review
I purchased an $89 Groupon for my multilevel house. Gutter Pros arranged a prompt visit right after a major storm in our area. They did an exceptional job. My gutter guards were removed and returned to their original state. They cleaned all of the debris from my roof and removed whatever came out of the gutters. I am going to use them every time I clean my gutters. Again, exceptional.
Posted: 7/12/2013 • Link to this review
We originally had an appointment that they didn't keep. Instead of contacting us to reschedule, they ignored countless phone calls and voicemails. Once we called pretending to be a new customer we received a call back. They were very stubborn about scheduling. The day of, we were immediately unhappy. Without prior discussion or any real information, the representative from Gutter Pro told us that our gutter screens needed to be removed during the gutter cleaning instead of leaving them on. We weren't given sufficient information. In fact, the representative from Gutter Pro conveyed that the screens had to be removed for cleaning either way and could be put back on. Once they had removed the screens and we asked them to put them back when done, they informed us that they could not and they had broken the screens in order to remove them. They used leaf blowers to clean out our gutters resulting in large amount of refuse being strewn all over our deck, driveway, yard, and flower beds. Their clean up after this mess was horrible, and our yard and flower beds are now full of refuse, and there were broken gutter screens left in a pile on the side of the house. When we called to complain about the broken gutter screens we were told "You don't have to pay me or call me again, in fact I would prefer if you did not". This was a total lack of respect for the customer and personal property.
Posted: 6/30/2013 • Link to this review
Hi, thank you for your reply. I am not sure when you tried to call and if you left a message but I am very sorry for your experience. Please call me at 678-863-0655 for assistance in scheduling service. Thank you Shane Gravitt.
I hate to be the bearer of bad news but my experience with this company began May 8, after 3 attempts to schedule gutter cleaning and pressure washing service - finally, 2 days later I was put on the books for Saturday, May 25. Two young men showed up unannounced Thursday, May 23 to clean the gutters (yes, 2 days earlier than I had expected). Gutters were indeed thoroughly cleaned but the mess left behind was a disaster! I wouldn't be writing this review if they had returned this past Saturday as originally scheduled to clean the house (siding, windows, patios, outdoor furniture, etc.). I spoke w/ a young man Thursday afternoon who committed to returning my call within a few minutes - never called, I left another voice mail Thursday evening, again Friday morning and Friday evening and once more Saturday morning (yes, 4 different voice mails) to determine when the team would be returning to complete the job Saturday. NO RESPONSE, NO SHOW and I'm left with a filthy house, patios and furniture for Memorial Day as a result of the mess they blew out of my gutters. At a minimum, the team should have rinsed everything (similar to Atlanta's best gutters) vs. letting the filth bake into my siding, trim work, furniture, etc. and not following through on their commitment. Needless to say, I'm disappointed - and as I always say, these deals will either make or break a company and clearly in this case A gutter pro will quickly loose their reputation by not meeting expectations.
Posted: 5/28/2013 • Link to this review
I am very sorry for your experience with our service. I am a little surprised by this comment as I have not had any calls about a pressure washing service not being taken care of. If we can still help you with resolving this problem please let me know and I will be happy to service your home if this is a real review. Please call me at 678-863-0655
I am a pressure washer in the Atlanta area. I use Gutter Pro for all of my customers who need gutter cleaning. My customers tell me they are friendly and do good quality work. I have been on at houses while they are cleaning before and I was amazed. They work from the roof of the house to prevent damage to gutters and the roof of the house. Please call Gutter Pro like I do for all of your gutter cleaning needs.
Posted: 1/10/2013 • Link to this review
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