They terminated my project manager right before my project was about to start. They didn't have anyone there to make sure things were going smoothly. They put the siding on wrong and it took a long time to get fixed. It was supposed to take a week but it lasted for 30 days. I was very disappointed with the whole process. I had to take a lot of time off work to deal with these issues. The process was very painful.
Posted on GuildQuality: 12/16/2016
All American was a great company to do business with. They were professional and attentive to any concerns we had. When a few things needed correction, they were quick to address the problem. They were courteous and respectful when working with us. We will use them again!
Posted on GuildQuality: 12/07/2016
We met with & received quotes from 6 other gutter companies before speaking with All American Exteriors. Although we found it difficult to compare one company to another & thereby one product to another, we appreciated Thomas's assessment of our needs & proposed solutions. We found Thomas, the company & the crew to be easy to work with & meticulous in the installment of gutters & gutter toppers or guards. They also cleaned up completely when finished with installation. Since we are in the middle of a drought, we've not had rain since the installation, so some of our answers to the questions above are assumptions based on the installation experience. However, All American encouraged us to reach them with any issues after the project was complete & we trust they will respond to any potential problems promptly.
Posted on GuildQuality: 11/25/2016
I'm currently undergoing several renovation projects at my home and my gutter, fascia and soffit installation by All American Exteriors has proven to be one of the top projects that I had done. From the moment Rafael and his two brothers showed up at my house until the last screw was hunted down they took ownership of the project and always left it in great condition. The end result was astounding...what a difference. I would highly recommend All American for your gutter project, They were awesome and it was a great experience, we couldn't be happier
The removed and replaced all of the gutter, fascia wrap and soffit on my house
Area Gainesville, GA
Cost $3,000 - $4,999
Date August 2016
Posted: 9/01/2016 • Link to this review
I was satisfied with the quality with the work done to my roof and gutters. However I was dissatisfied with the fact that the damage to my siding could not be replaced to the quality that I as a customer thought it should be.
Posted on GuildQuality: 7/15/2016
There were no surprises with this installation of new gutters on our home. We were notified the day before who would be on our installation crew and what time they would arrive. They were very professional and I never experienced a cleaner job site. We are very pleased with our experience with All American Exteriors.
Posted on GuildQuality: 6/26/2016
My job still isn't complete. On day 20 now. They fired the Project Manager apparently just before my job started. I am having my siding changed to hardiplank and having the house painted. The project started 3 weeks laters than I was initially told. Once the crew came, they started on the back side and framed it out all wrong. Didn't go into the corners, didn't finish out as we had agreed to. Had to call the owner out and walk them through everything that went wrong for them to go back and adjust before continuing. Communication has been a real struggle. I am now on day 9 of waiting on the painting to be completed (should have been a 2 day, max 3 day paint job). Crew still hasn't shown back up to finish off the job. I did my research and read the reviews, checked the BBB site - but man have I been disappointed..
Area Atlanta, GA
Cost $10,000 - $14,999
Date April 2016
Posted: 4/27/2016 • Link to this review
Mr. Jordan, I'm very sorry that you feel this way. Your contract was sent in on March 4th, and on the 7th I emailed you saying your project should start in approximately 2-3 weeks. Your project started the week following our 3 week approximation.Your project was started on April 8th which is technically 14 business days ago. We started your siding, you had some issues with the way the siding was being installed. I met you out there the next day and corrected the installers from what a normal install would be, to what you would like to have installed to match the other townhomes. The paint crew started on Wednesday April 20 and the paint portion, which was included in your contract was complete on Saturday. You expressed that you expected the windows and chimney to be painted and I agreed to do this for you at no additional charge even though it was not included in your estimate, and you agreed that it was not included, since you were originally replacing your windows and then decided not to. Your punchlist will be addressed tomorrow and all will be completed just as you and I and our operations manager have discussed multiple times this week.
I had excellent cooperation with Tim, the scheduler. He worked with me very carefully and courageously to try to get the right person out at the proper time in order to do the work. The only problem that I had was on the last job he was not totally successful in getting the right person so that job is still pending. Aside from that, they have done excellent work for me and I would recommend them.
Posted on GuildQuality: 4/13/2016
I was doing a major renovation to my home. I have had several different contractors and tradesmen onsite working and performing different jobs. All American Exteriors did several major jobs on my home. They roofed the new addition to my home as well as re-roofed the existing home. All American Exteriors installed Hardie siding all around the house both the new and existing parts of the home. I had them remove the old rock water table and install new rock all around the foundation of the home. The redid the front porch with rock and flagstone. the installed all new gutters and new railing around the front porch. I am extremely pleased with all the work that was performed on my home by All American. I wish I could say the same about all of the other contractors. Every crew that was sent out by All American were very professional and courteous. The work that was perform was superb. The work are was all was clean and neat. All American was very easy to work with and always took care of any issue that arose. I would highly recommend All American to any one. The house looks great and I have received numerous compliments on the transformation of my home. A big Thanks to All American Exteriors.
Posted on GuildQuality: 4/06/2016
We are quite satisfied with the work All American Exteriors did for us. We had siding replaced, chimney work done, painting of the exterior of our home, some minor repair work, garage doors replaced along with the installation of new garage door openers, and are satisfied with all work that was done. We are pleased with the quality of the workmanship, and would recommend this company to our friends. Marc Pirtle, the foreman on our job, seemed to have a nice rapport with the craftsman and was responsive to our concerns and requests. Both Tim and Kimberly McKinley were there for us as well. From the beginning, they stressed our satisfaction with the job done was of upmost importance.
Posted on GuildQuality: 2/17/2016
All American does ensure that its customers are treated fairly and any issues that arise will be addressed and resolved to ensure the customer is satisfied. Owners Pete and Thomas are men of honor, and integrity and fulfill their commitments. Marc and Kimberly are very customer focused and go well beyond the minimum to ensure customers are satisfied.
Posted on GuildQuality: 1/25/2016