HomeSmart refused to fix my leaking roof under warranty, which caused me to have to hire/pay a contractor $325 to fix their defective work. HomeSmart did a full roof replacement in 2014. They came out twice to attempt the repair and ended up stating that the water was caused by my chimney rather than from their work. An independent roofing contractor found the problem and repaired it. HomeSmart was invited to come out and discuss with the independent roofer what he found but they refused and now will not discuss the problem with me. Under NO circumstances should anyone use this company - their warranty means nothing! Not a reputable company.
Posted: 2/02/2016 • Link to this review
After a hailstorm (which seems to have damaged every house in quite a large area) we were inundated with approaches from all sorts of roofing companies to inspect the roof and fix whatever was broken. Brian of HomeSmart was the only one who showed up and handed over a packet with a copy of their liability policy within. He even arranged to have a representative present to walk through the inspection with our insurance company adjuster. Indeed, Brian totally did the hand-holding thing for my mother whenever she requested it. And the new roof is looking good! (I'd say it looks better than the original roof.) HomeSmart finished the job on the 2nd day and cleaned up any mess they'd left. Later, they came back to the house to once again meet and talk with our insurance company on extra damage they'd noticed on the gutters. About a week later, we had new gutters (and covers). All in all, a job well done. I would not hesitate to recommend them.
Posted: 7/01/2013 • Link to this review
Brian at HomeSmart has been great. Even before we have officially hired him he has been with us every step of the way! We will be having him install our roof soon and if what he has done so far is any indication of our satisfaction, it will be 5 stars! Henry County
Posted: 6/24/2013 • Link to this review
I had my entire roof replaced last Thursday, and I must say, I am very pleased with how my roof looks and the customer service I received from Homesmart. Brain was very personable, and created a great rapport with my insurance company representative. After a thorough inspection of my roof and water damage on the inside of my house, a full replacement of my roof was recommended. Brian met with my insurance representative on Monday, and my roof was completed on Thursday (a one day instillation). After completion of my roof, the crew cleaned up thoroughly, and fixed anything I needed them to fix to make sure I was satisfied with the job. Brain assured me that the materials and workmanship would be of the highest quality, and my roof looks beautiful. I will recommend Homesmart Storm Solutions to friends and family. Thank you Homsmart Storm Solutions for a job well done - Michelle L.
Posted: 3/21/2013 • Link to this review
After the hail storm, my neighbor reffered me to her contractor. Dwight with HomeSmart Storm Solutions handled the whole process, from meeting with State Farm to installing the roof. Dwight made the process easy.
Posted: 11/27/2012 • Last edited: 12/06/2012 • Link to this review
This company and the representative that I worked with, Dwight Steadman, to have the damages on my home repaired made this process very simple and stress free. They handled every step of the process with professionalism as well as to make sure they stayed within budget. I had my home's roof redone, the vinyl siding replaced and parts of my fence replaced; all of the work is very well done and it has increased my property value. I would highly recommend working with Dwight Steadman and Homesmart.
Posted: 11/19/2012 • Link to this review
wow. what a great experience with home samrt solutions. the salesman was awesome and courteous and knowledgable. the roof was done in a day with perfection and cleanup. 5 stars out of 5
Posted: 11/05/2012 • Last edited: 11/12/2012 • Link to this review
We recently had a new roof put on our home and decided to use HomeSmart. We were referred to them by a friend and we are so glad we did. The initial estimate and review process went well. Due to the damage we had, they offered to tarp the roof so that inside damage would be eliminated. This was just wonderful and much appreciated. The dya cam for the roof to be put on and all went well. The crew was very professional and it was clear that everyone new their part and they worked liked a well oiled machine. By the end of the day the new roof was on, all debris was cleaned up and my wife and I were very satisfied customers. I especially liked they way they did the flashing aroud the chimney and side wall. It looks Great! Thanks to all at HomeSmart for job well done.
Posted: 10/31/2012 • Link to this review
Our experience working with the Homesmart Team was excellent. The project manager worked well with our insurance company, answered all of our questions,and kept us informed every step of the process. The entire team performed exactly as promised. The crew started and finished the job on time, and the quality of the work was excellent with good attention to detail. Clean up was thorough. We highly recommend Homesmart.
Posted: 10/25/2012 • Link to this review
Two years ago HomeSmart Storm Solutions determined that we had hail and wind damage to our roof. An appointment was scheduled for an inspection with HomeSmart and our insurance company. Together they concluded that a new roof was necessary. Within a week a large crew showed up at dawn, and by dusk we had a new roof. This took place in December when daylight hours were limited. Our house has many peaks, valleys, as well as three skylights. They also had to replace some of the decking. Our lawn area and shrubs were protected so that when they pulled out of the driveway all the debris was gone. We have had no leaks and are very pleased with the finished look of our roof. The folks in the HomeSmart office were very accommodating and dealt with all aspects of the insurance company. I cannot say enough good things about HomeSmart Storm Solutions and highly recommend them for your roofing needs.
Posted: 10/25/2012 • Link to this review
If you are looking for the very best professional roofing company... look no further than HomeSmart. This company was with me every step of the way, from how to file the claim, to being on the roof with the adjuster to ensure the claim would get approved. HomeSmart even provided a free upgrade to architectual style shingles. HomeSmart delivered exactly as promised and did it on schedule. - Kelly W. Greenville, SC. I highly recommend them!
Posted: 10/23/2012 • Link to this review
I was happy with the folks at Home Smart. Jay worked with me and my insurance company to replace our roof after hail damage. The work was even completed in one day. C. Young, Bogart
Posted: 10/22/2012 • Link to this review
This company did a great job all the way through the process. Their work was excellent and they did a great job of cleaning up the whole site. They were professional and were easy to work with. I felt some of the interior paint needed an extra coat and they had no problem coming back out and doing another coat.
Posted: 10/16/2012 • Link to this review
HomeSmart installs CertainTeeds Landmark shingles in Silver Birch & Mist White and XT25 3-tab shingles in Star White which are ENERGY STAR qualified steep-slope roofing products meeting both solar reflectance and thermal emissivity requirements. CertainTeed integrates resource conservation by recycling close to 90% of production waste into asphalt materials used for the construction of roads.