I hired this company to deal with flying squirrels in my attic. I paid them $400 to set traps, check the traps and seal the areas on my home where the squirrels were getting in. When the owner of the company, came out to set the traps, he told me that I would be contacted by his wife to arrange a time for them to come out and check the traps in 3-5 days. At the end of this first service call, I paid the $400 fee. On day 6, I hadn't heard anything from the office about when they were coming out to check the traps. I texted Ricki (the wife of the owner) to see when they were coming out. She told me that the owner could come check the traps on Friday in 2 days (day 8 from when the traps were installed) or on Monday (day 10). I told her that I was confused - that the owner had told me that he would be out in 3-5 days from the trap install date. She said that I was misinformed and that the traps are checked a week after install. I know that this is definitely false. She repeated the times that the owner could come out and I told her that the 2 hour time window for Friday wouldn't work. She then became very difficult and it went downhill from there - I experienced the worst customer service ever from this company and will never do business with this company again. Do yourself a favor and find another company to take care of your wildlife issues.
Area Atlanta, GA
Cost $250 - $499
Date May 2017
Posted: 5/15/2017 • Link to this review
I had quite the infestation in my attic and crawl space. When they came out for the estimate they were very thorough in their inspection and when explaining to me what they found while also showing me pictures of what they found. I had them seal up the whole house and they came back several times to check the traps they set. They also guaranteed the work for five years and will come out if I need them too. Very friendly and upfront. And a very fair price in my opinion for what they did.
Posted: 8/31/2015 • Link to this review
Prompt, professional, and courteous. Allcritter responded immediately and removed our unwanted visitors. I highly recommend this company. I will call on them again if the need arises.
Posted: 8/26/2015 • Link to this review
We original hired AllCritter to perform Exclusion services on our rental property. They supplied us with a two year warranty. After a year, they asked for another $1000, claiming that we had a different breed of rat, and our original exclusion only covered one type of rat - although the warranty clearly states an exclusion of all animals. After hiring another company, we discovered that their original exclusion work had left big gaps near the roof line, which AllCritter had claimed were sealed. We were originally very impressed with this company as they always seemed fast and efficient. Unfortunately, we were easy to take advantage of since we were out of state and it was difficult to actually see what was happening at our rental house. We do not recommend this company.
Posted: 8/16/2015 • Link to this review
We warranty all the work performed in the original contract, and would like to make amends with you. I don't want any dissatisfied customers. If there are any concerns with the exclusion performed by AllCritter, we will gladly repair them at no cost in a timely manner. As warranty explained. At no point will we back out of our contract or warranty on exclusion work performed. Unless you request to do so. If you would like a refund for the warranty, I will respectfully refund the warranty fee and cancel the rest of the warranty. If not we still consider you a valued customer and will try to accommodate your needs.
I called Stephen about a Squirrel issue On a Saturday about 330 in the afternoon he was able to come and start trapping by 430 I have been in the industry for 20 years more on the pest control and termite side and the big issue you have with wild life companies is time. Stephen was prompt and professional and was able to give a great price and great service will refer him to all my customers that have wild life issues... Art
Posted: 10/26/2013 • Link to this review
Thinking I had bats in my attic after having seen two in my living room I was panicked. I called one company who came out and after a quick look gave me a quote to remove and prevent further bats for a price that made my hair fall out. I went back online and found All Critter. Not only did they come the same day, they told me it was not bats at all but flying squirrels. They sealed the entry point, took care of the problem and were professional, honorable and fast in doing so. They saved me a great deal of money and I would recommend them highly. I am thankful to know there are honest people out there.
Posted: 1/15/2013 • Link to this review
I was going out of town on a Friday afternoon and discovered a dead dear in my front yard. I gave All Critter a call and in less than 3 hours, they came to my home and removed the deer. They were quick and courteous. I highly recommend them to anyone in the same situation.
Posted: 12/26/2012 • Link to this review
I am very impressed with there services, the customer service was great and the techs that came really knew what they were doing! They answered all my questions and within two weeks my home rodent free! Thank you Allcritter!
Posted: 11/09/2012 • Link to this review
I was so thankful to have Stephen and Ricki come out to my home. They took a situation that COMPLETLY terrified me and made me very calm and collected. They handled everything professionally and graciously. Stephen took care of my critter problem immediately so that my family and I could get back to our busy day. I will definitely keep their information for anymore unwanted visitors that may show up in the future. This sweet and reliable staff will be recommended to all of my friends and family!
In need of bat removal? Look no further!! I have gone before you and done the work. I am here to tell you that Stephen and Ricki of All Critter in the Atlanta, GA area are THE BEST! I recently received a call from our tentants that no out-of-state home owner wants to get. I was told that there were bats in the attic. I had no idea where to even begin to tackle this problem. Thus the research began, countless hours of searching the internet, calling, getting and scheduling quotes. I stumbled upon All Critter.. my search ended and the burden was lifted. Stephen and Ricki did outstanding professional job! They removed the bats, sealed up all possible re-entry areas, then proceeded to clean up. The clean up involved removing all of the contaminated insulation and then installing new insulation through out the entire attic. I received several updates along the way that relieved me of any worry I had being two states away and unable to over see the repairs. Words cannot express how grateful I really am for all their hard work and determination to get the job done right! Our tenants were amazed. They called me several times and sent me lots of pictures over the course of the work to let me just how impressed they were with Stephen and Ricki's work! Thank you, I am one very happy customer that will continue to call on All Critter for ALL my critter needs!
Allcritter was great! Steven was very prompt, professional,and efficient. We had a squirrel problem and he knew just what to do to fix it. Steven sealed off my house and now we are squirrel free! I would use Allcritter again and would highly reccommend them.
* 24-Hour Service Available