Master Rooter

Master Rooter Septic Tank Cleaning & Repair
7450 Wits End Drive 
Gainesville, GA 30506
Phone: (404) 445-7795
Fax: (888) 980-0954
Website: www.rooterga.com
Master Rooter Master Rooter : Septic Tank Cleaning & Repair, Gainesville, GA



Reviews
Reviews: 1

Posted on 3/13/2014

Honest Local Company
I had a great experience with Master Rooter. They came out when they told me they would. I had a backup in my home with 4 small children . They showed me where my problem was educated me on how a septic tank works very thorough. Very professional and polite NOOO up sale or rip offI have given their name out to my family members. And would recommend them to anyone...
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Reviews: 1

Posted on 3/11/2014

They prey on the vulnerable
While I can't speak to this companies ability to pump a septic, I can tell you that its the most unprofessional group of guys that I ever dealt with. I am a retiree and I have been around the block a time or two having owned several businesses. Master rooter first came out to pump my septic for $299 which was agreed upon over the phone. When they arrived, I already noticed the lead guy (Allen) trying to make excuses for why it was gonna be more money and that it could be a nightmare since I haven't pumped it in 10 years. (Never mind the fact that I have never had a problem,) this person was talking nonsense before even opening the lid to the tank.. He even went to the extreme of telling me that my neglect (of not having it pumped) could cost me upwards of $60,000. The third time he said this, I realized I was dealing with a scammer. Once this person realized I was not impressed with the garbage flowing from his mouth and that I wasn't gonna budge, he came up with a story that the PTO on their pump truck was broken and they were not gonna be able to pump my septic. I asked when they could be back and he said later that day (Friday) or Sat. or Monday at the latest. They never called me and I followed up several times. Finally I said forget it but I called and stated that I still expect them to come back and fix the irrigation line they broke while poking around for the tank. YOu know the rest. Of course, they never called and never came back. Pathetic.
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Reviews: 1

Posted on 2/25/2014

Simply the Best! Honest, Thorough, Economical.
I was honestly afraid to make the call for septic help as we had neglected our system for far too long. The website at masterrooter.com was very informative and helpful in my decision to call them out and to know how to maintain my system in the future. THEY ARE NOT A BAIT AND SWITCH COMPANY. They were very competent and helpful through the 6 hour process of turning my septic system back to its original, healthy state. Their workers were polite and instructive as to how to avoid problems in the future. The price was lower than I expected and it came with a warranty! I would highly recommend their services to everyone. Their website should be mandatory reading for anyone that buys a home with a septic system. Had I known and followed the information on the website my service would have been less because I would have been doing the necessary maintenance. That being said, the price was still way below what I expected, even with all my neglect. Thanks again for such a great job!
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Reviews: 1

Posted on 2/23/2014

disappointed -poor customer service
Called and set appt for non-emergency septic pumping. They no-showed and never called. I called and was told I never called them. Then he said someone would call me back to come out and never did. Poor customer service, no integrity and rude NOT RECOMMENDED!...
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Reviews: 1

Posted on 2/8/2014

Honesty Counts! Good service!
Hello.
I wanted to take a moment to sing some praises about your tech, George. He was professional and went above and beyond with his courtesy. I did not get the name of his assistant, but he was very professional and helpful as well.

In any regards, I wanted to take a moment to say THANK YOU for being an HONEST company! George was thorough in explaining what was truly needed in regards to my septic system, and because he took the time to explain the reasons why. is the reason why, when I can budget the money together for the necessary repairs, I will be requesting your services by sending George to perform the services.

I also wanted to point out a few things that really impressed me and made me believe in your company.
1) I received a call from your company when the tech was supposed to be here, and was running late at another clientThank you for that courtesy! *smile*

2) Even though it started raining and it was getting into the early evening, your techs performed the requested services and advised accordingly without the slightest discomfort or complaint to me! again* smile* .

3) Your professional and I want to reiterate "HONESTY" far exceeded my expectations!
Because of the professionalism of your employee, I will be using your service in the very near future for the necessary and advised repairs.
Please commend these staff members that showed nothing except the best in your company. AAA+++ Services...
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