Master Rooter - Gainesville, GA - Septic Tank Cleaning & Repair

Master Rooter

4 star rating 51 Reviews

(404) 445-7795(404) 445-7795 View Website »

7450 Wits End DriveGainesville, GA 30506

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Master Rooter - Gainesville, GA - Best Of 2015 - Kudzu.com Master Rooter - Gainesville, GA - Best Of 2015 - Kudzu.com Master Rooter - Gainesville, GA - Best Of 2014 - Kudzu.com Master Rooter - Gainesville, GA - Best Of 2014 - Kudzu.com Master Rooter - Gainesville, GA - Best Of 2013 - Kudzu.com Master Rooter - Gainesville, GA - Best Of 2013 - Kudzu.com

Business overview

Master Rooter - Gainesville, GA - Portrait

$150 RESIDENTIAL SEPTIC PUMPING/CLEANING-24 hours on call, available anytime. Family owned and operated business that is here to help in an emergency.

Ask about our $99.00 Septic Inspection. Not sure what's going on? Let us look investigate and solve the issue without spending the extra money.

Services

  • Back Flow Prevention
  • Cesspool Cleaning
  • Chemical Treatments
  • Commercial Services
  • Grease Trap Pumping
  • Inspection Letters & Certificates
  • Regular Maintenance
  • Septic Tank Cleaning
  • Septic Tank Pumping
  • Septic Tank Sales
  • Sewer Jetting
  • Sewer Line Installation
  • Sewer Line Repairs
  • Soil Testing
  • System Upgrades
  • Tank Installation
  • Tree Root Removal
  • Video Camera Inspections
  • Water Line Installation

Parts & Systems

  • Cesspools & Dry Wells
  • Drain Fields
  • Grease Traps
  • Lift Stations
  • Retention Ponds
  • Septic Tanks
  • Sewer Lines

Kudzu's "Best Of" Winner

2013, 2014, 2015

Hours of Operation

  • MON
  • 1:00am
  • 12:00pm
  • TUE
  • 1:00am
  • 12:00pm
  • WED
  • 1:00am
  • 12:00pm
  • THU
  • 1:00am
  • 12:00pm
  • FRI
  • 1:00am
  • 12:00pm
  • SAT
  • 1:00am
  • 12:00pm
  • SUN
  • 1:00am
  • 12:00pm

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Cash Only
  • Debit Card
  • Discover
  • Mastercard
  • Money Orders
  • Paypal
  • Personal Checks
  • Visa

Year Established

2009

Languages Spoken

  • English

Reviews

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Threats, and unprofessional, 4/14/2016

Retained their service to pump a septic tank; property is under contract and is a requirement for sale. Company came out and suddenly the quote went from 150$ to $1100 and I was advised that unless... I paid that fee they would write a report that I was not disclosing issues and I would have consequences if I did not pay. The owner of the company refused to discuss and I was forced to pay. Very unethical, and unprofessional and no shame in making threats to get money for work not done and not necessary. It was a very intimidating experience.

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High pressure & inaccurate sales tactics, 3/23/2016

Tech called me while evaluating septic at a house I had for sale. He asserted that a long list of repairs were necessary. These would normally cost over $2,000, but if I authorized it immediately... he could do it for $1,600. He also promised that if authorized the repairs he would not disclose any of the issues to the buyer of my house. I was skeptical about the repairs he cited and unappreciative of the offer to conceal info from my buyer. New company just came out for a second opinion. Their tech said "As much as I would like to bill you for a lot of work, most of what Master Rooter cited as needing repair/replacement is perfectly fine. I can pump the tank for $400 and I'll give you a signed letter that the other items are in perfectly good, working order." If you read this company's reviews they go in bunches. I speculate that the negative reviews are bunches of actual customers and the following positive reviews are bunches of company representatives trying to conceal their deceitful practices.

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Videos & Photos

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Photos (9 photos)

  • Master Rooter - Gainesville, GA - Before and After
  • Master Rooter - Gainesville, GA - Knee Deep
  • Master Rooter - Gainesville, GA - Digging Lines
  • Master Rooter - Gainesville, GA - Down Under
  • Master Rooter - Gainesville, GA - Underground
  • Master Rooter - Gainesville, GA - Clearing Lines
  • Master Rooter - Gainesville, GA - Drain Field
  • Master Rooter - Gainesville, GA - Done Right!!!
  • Master Rooter - Gainesville, GA - Working Hard!


Before and After

Displaying 1-15 of 51

Reviews

Master Rooter - Gainesville, GA -  kbean643

Reviews: 1

Threats, and unprofessional

Retained their service to pump a septic tank; property is under contract and is a requirement for sale. Company came out and suddenly the quote went from 150$ to $1100 and I was advised that unless I paid that fee they would write a report that I was not disclosing issues and I would have consequences if I did not pay. The owner of the company refused to discuss and I was forced to pay. Very unethical, and unprofessional and no shame in making threats to get money for work not done and not necessary. It was a very intimidating experience.

Project Details

Area Duluth, GA

Cost $1,000 - $2,999

Date April 2016

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Master Rooter replied on 4/14/2016

The technician explained everything to the customer's representative on-site, detailed the reason for the increase from $150 to the actual expense of $800. We have emailed the pictures from the job, as well as provided the paid invoice detailing the work performed. A certified inspection report was also provided to the customer via email to facilitate the sale of the home. It is unfortunate that the customer viewed the manager (not the owner) being on the phone at the time when she called as "refused to discuss"

Master Rooter - Gainesville, GA -  sdlatl

Reviews: 3

High pressure & inaccurate sales tactics

Tech called me while evaluating septic at a house I had for sale. He asserted that a long list of repairs were necessary. These would normally cost over $2,000, but if I authorized it immediately he could do it for $1,600. He also promised that if authorized the repairs he would not disclose any of the issues to the buyer of my house. I was skeptical about the repairs he cited and unappreciative of the offer to conceal info from my buyer. New company just came out for a second opinion. Their tech said "As much as I would like to bill you for a lot of work, most of what Master Rooter cited as needing repair/replacement is perfectly fine. I can pump the tank for $400 and I'll give you a signed letter that the other items are in perfectly good, working order." If you read this company's reviews they go in bunches. I speculate that the negative reviews are bunches of actual customers and the following positive reviews are bunches of company representatives trying to conceal their deceitful practices.

Project Details

Area Murrayville, GA

Cost $1,000 - $2,999

Date March 2016

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Master Rooter - Gainesville, GA -  kcreech

Reviews: 1

good job

good job , after completion I discovered that the concrete lid to the tank was damaged, I called the office and within a couple of hours they were back with a new lid.

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Master Rooter - Gainesville, GA -  heathdan

Reviews: 1

Great Service!!!!

Scott came out and they did an excellent job. They even corrected the mistakes from a previous company. The quality of service was outstanding,the cost was more than reasonable, and I highly recommend Master Rooter for all your septic needs.

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Master Rooter - Gainesville, GA -  Oavery81

Reviews: 1

The Best

I knew nothing about septic tanks and decided to get my tank pumped out after living in my house (a family of 4) for 7 years. Oh my what a mess we had. Scott and Charlie the technicians were extremely compassionate toward me and helped me get through a septic tank near extreme disaster with ease. They showed me how my system was over flowing and backing up. That explained the clogged sink! They were so knowledgeable and taught me and showed me everything they were doing. They gave me so much education on how to care for my tank and keep it running healthy and smooth. They gave me a great deal and worked with me to give me an awesome price for the major damage that had been done from the 7 year build up. They were extremely professional and friendly to me and my family even called my husband to explain everything to him. They are awesome! They also send are sending us pictures for our records of the work that was done and everything has a lifetime warranty. I highly recommend master rooter and will be spreading the word to whomever I can.

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Master Rooter - Gainesville, GA -  candgwalker

Reviews: 1

Customer Service/Awesome

Ray & Kyle from Master Rooter did an outstanding job on my septic tank. I strongly recommend Master Rooter. Master Rooter is punctual and professional. My neighbor referred me and I am so glad they did. They have gained a life long customer.

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Master Rooter - Gainesville, GA -  Voiceyourconcerns

Reviews: 1

Great customer service Ray

We found Master Rooter online after suspecting that we were having septic problems. Upon our initial contact Andrew was very professional. Ray, the service technician, came out the following morning. We thought we could have the septic tank pumped but found it to be a much bigger issue. Ray was extremely knowledgable and took the time to explain each step in the process to us. He was professional and courteous. Although the quoted price to repair the septic issue was beyond our expectations he worked with and offered a military discount to reduce the price. I would recommend the services to others.

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Master Rooter - Gainesville, GA -  mgraham2011

Reviews: 1

Great experience

We needed to have our septic tank pumped and receive a certified letter in order to sell our home. I called Master Rooter in the morning, and they arrived just 2 hours later. Scott came in and was very friendly and professional, explained everything that needed to be done before they started. They finished the job quickly and went over everything with me when they were finished. I appreciate being treated with courtesy and respect, and I would highly recommend Master Rooter to anyone.

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Master Rooter - Gainesville, GA -  varner

Reviews: 1

Hall county

I'll recommend Scott n Charlie to anyone who's having septic tank issue they were very knowledgeable . They also took the time out to explain everything they were going to do . Very pleased military family

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Master Rooter - Gainesville, GA -  Cherished Treasures

Reviews: 1

Prompt Friendly & Helpful Service

Had an issue with our septic backing up and called in the evening and they were here the next day. Ray and Charlie were able to help me identify our problem. They were friendly and knowledgeable. Got us back up running in no time! Thank you

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Master Rooter - Gainesville, GA -  npzielinski

Reviews: 1

Fast, friendly and professional

I woke up this morning to a gurgle sound coming from my toilets. I goggled septic companies in my area and found Master Rooter. They were able to send Ray out by 12:30 the same day. He and his coworker were very professional from start to finish. The cost was going to be a little more than we could afford so Ray called his office and they worked with us on a less expensive price. Needles to say I was overall extremely happy with the professionalism, fast and affordable service. I would highly recommend them to my neighbors, friends and family.

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Master Rooter - Gainesville, GA -  nicolejackson78

Reviews: 1

These guys are wonderful!!!

Our technician Scott was professional, courteous, and knowledgeable. He was able to explain all aspects our 40year old system, and the issues we needed to repair. He provided options for an immediate fix, and preventive maintenance. At no time was I pressured into spending more money, or doing more than was necessary. (As a woman, I appreciate this. Many contractors will try to take advantage of a woman's possible lack of knowledge in these areas)He showed, and explained each step to me as it was competed, and even took images throughout the process to email to us for our records. Their work and conduct were top-notch, and I would refer them to anyone!

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Master Rooter - Gainesville, GA -  Shae_shae

Reviews: 1

Thank you so much

Omg I can't even express the much gratitude I have towards Scott and master rooter because they fixed my drainage problem and I actually can se the bathroom now lol. Thank you guys. I definitely recommend these guys to you

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Master Rooter - Gainesville, GA -  McWilliams5559

Reviews: 1

amazed

When I woke up my toilets, showers\tubs was all backed up. I was flabbergasted and didn't know what to do. I looked up many plumbing companies but they all gave me an estimated of 200 + more dollars. I couldn't believe my ears. I walked upon master rooter and they helped me with everything. I payed Scott with a smile on my face and I will recommend master rooter to any one with silimar problems to mine. I'm very happy \ satified

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Master Rooter - Gainesville, GA -  Mollymurphy

Reviews: 3

Knowledgable and fair

We just purchased a house that is on a septic system and have no idea what it involves. Ray educated me and helped me fix the problem left by the previous homeowners at a fair price. They will give you pictures of your system to show you the work they have done. Very honest.

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Photos

Working Hard
9 photos
Album: Working Hard
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Before and After