Jim Ellis Volkswagen of Marietta

‎Just returned from picking up my 07 A4 Cabrio after three days of frustration and miscommunication with the service department at Jim Ellis Audi. When we dropped off our car on Thrusday we were informed the service advisor that checked it in was going to put the car under another advisors name since he would be out the next day and the advisor assigned was out on Thrusday. This started a chain of limited accountability and inconsistent communication that I would not expect from a premium brand. I ended speaking with 7 people over the course of 3 days who all had different diagnosis of the problem with the car. No one was on the same page. The service advisor was more concerned with selling me 'scheduled manianance' items and and said the car neeed an oil change. When my wife told him the car had just had an oil change he said that he could still do the service without the oil change for $426 vs the $665 it cost with the oil and filter. Evidently the oil change is worth $239. Once we declined this work he stopped contacting us and we had to keep calling to find out when we might expect our car back. No one seemed to know. On of the most comical calls was when I was on the phone with one advisor (cody) telling me the car was ready to be picked up, when another (mike) beeped in to tell me it would be ready in 45 minutes to an hour. The service here is a mess.

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Here's the deal. . . if you have a Volkswagen under warranty. . Definitely bring it here. If you are going to pay out of pocket for anything. . don't come here. These guys misdiagnosed my Jetta twice in a week. Luckily, I was skeptical of their assessment and didn't have the service done either time. Approach these guys with an understanding they often throw parts at your car instead of getting to the root of the problem. A potential minor job at an independent shop quickly goes overboard at this shop. Like I said. . extremely helpful and great communicators with warranty fixes and recalls but needs improvement otherwise.

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"John always makes me feel welcome and that he and the dealership he represents really values us being a customer.--Joe Heroux"
Getting a timely appointment for service is never a problem.

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I highly recommend Sandy Springs Toyota for the whole car buying experience:(Moses)in sales, regular service and major repairs if you are considering purchasing a Toyota
Moses made the sales experience very professional, not pushy at all , paperwork to close the deal was fast and follow-up over time to insure my satisfaction.
Have had 3 cars over 15 years and the service folks always are courteous, effiecent and will go the extra mile to assist you when you are frustrated that your car is not working normally. Once when I was in a hurry the service manager gave me a rental for the day--in & out in less than 5 minutes!
Another time I had a semi-truck run into my brand new 4 Runner . Their body shop/repair work was done so professionally that I had to really look to fine where the repairs were performed.
So if you are interested in acquiring a Toyota, at least go by and compare your experiences with other dealers.

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"Making our purchase was rather simple, comfortable and done in a timely manner. This is the way buying a new car should be each time for each customer. -- James Stevenson"

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