Jim Ellis Mazda of Marietta

1141 Cobb Parkway S 
Marietta, GA 30060
Phone: (678) 973-4248
Website: www.jimellismazdamarietta.com
Jim Ellis Mazda of Marietta Jim Ellis Mazda of Marietta : General Auto Repair & Service, Marietta, GA



Reviews
by Lempicka Car at Citysearch

Posted on Citysearch on 5/6/2011
Worst experience ever
Please see this horrible customer service experience that I received at Jim Ellis Mazda of Atlanta. I made an appointment to bring in my Mazda 3 for service due to a power steering recall. They scheduled me for the repair and quoted a two hour wait time for the repair. Upon my arrival at 10:20am, the same employee re-confirmed the repair and quoted me a two and a half hour wait time. He said that the estimated time was a worst-case scenario and that the car might be ready sooner. Around 11:00am, he came over and talked me into getting new windshield wipers and air filters, with a free car wash. I agreed and continued to wait patiently until 12:15pm when this employee returned to say that my car was being washed and would be ready in 10 minutes. The problem was that my car was not ready in 10 minutes I waited two more hours until nearly 2pm before the car was finished. No explanation. I am currently out of work and was registered to attend a career fair which I had to miss due to the long wait. I tried to find the employee or a manager but they were at lunch and no one could help me. If they would have told me that the repairs would take nearly four hours, I would have gladly scheduled for another day! I emailed my concerns to a manager & requested a partial refund and got a response a week later--they offered a credit on a future visit. Why would I return to a business that treated me rudely, did not fulfill their obligation, and refused to correct the situation?...
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by Hicrawler at Citysearch

Posted on Citysearch on 3/25/2011
Jim Ellis Mazda will rip you off!!!!
I purchased a 2008 Mazda 6 three years ago from Jim Ellis Mazda. Now that I am considering buying a new car I decided to take my car to Carmax for an appraisal. When I got the appraisal I found out that my car had been involved in a rear end collision and the trunk had been rewelded together, also the trunk lid was not factory. The salesman at Jim Ellis Mazda failed to mention this to me. I would not have bought the car if I had known this information prior to now. This was not a used car when I purchased it. It was supposed to be a new car. I will never buy another car from Jim Ellis Mazda again. Now I wonder if this is the reason my transmission had to be replaced under warranty???
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by kurtlammon at Citysearch

Posted on Citysearch on 3/22/2010
Jim Ellis Mazda
""Thanks for following up. The car is great? even my wife loves it. She joked about trading with her Mini! (I wish she?d have realized that before we paid $30k for that thing!). Only bad thing was that a freak hailstorm hit here on Friday and put some dents in my new car?s roof. Oh well? I should?ve left it in Atlanta after all! I was very happy with your professional service?you knew when to back off and when to engage, treating me like a fellow human being instead of just a prospect to close. I was really glad you didn?t say ?what can I do to earn your business today?! If I ever learn of anybody in need of a Mazda, I will certainly send them your way.--Kurt Lammon""
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by Cheryl Carroll at Citysearch

Posted on Citysearch on 3/3/2010
Best Dealership in Atlanta
I keep coming back to Jim Elllis because of the Hyundai Service Department, the sales purchase incentives, and the Hyundai Sonata auto. I'm on my second Hyundai - both purchased from Jim Ellis. I would definitely purchase another Hyundai from Jim Ellis.--Cheryl Carroll
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by curl2k1 at Citysearch

Posted on Citysearch on 2/12/2010
About Jim Ellis Hyundai....
I have to admit, I was very hesitant to visit a Jim Ellis dealership after what a friend and I experienced at Jim Ellis Volkswagen a few years ago. But I must say, this was the total opposite of that experience. Extremely pleased with the staff, purchase experience and the vehicle itself!
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