Hilltop Pools and Spas Inc

Phone: (678) 619-0925
Fax: (770) 471-8529
Email: Email this business
Website: www.hilltoppools.com
Hilltop Pools and Spas Inc Hilltop Pools and Spas Inc : Swimming Pools & Spas, Jonesboro, GA


Reviews
Reviews: 1

Posted on 7/20/2011

Outstanding job!
WOW, our pool project is now complete, and we have all of the great folks at Hilltop Pools and Spas to thank for making this project run smoothly. Any bumps that occurred along the way were quickly smoothed out by one of their friendly staff. From day one, we have been kept informed of each step of the project. We are now enjoying our new pool, and the fabulous workmanship shows everywhere. We are grateful every day that we went with Hilltop Pools. Thanks, guys! You were and are outstanding.
Overall



Quality


Service


Value



Was this review helpful?  Yes No
Link to This Review      Post on Facebook   Share on Twitter

Hilltop Pools and Spas Inc replied on 08-08-2011
Thank you very much for taking the time to do this kind review. We are pleased that the inevitable "bumps" were handled adequately by our "friendly staff " members. Also, your compliment about "fabulous workmanship " is a lesson for all swimming pool purchasers...that all pools are NOT created equal ! We have observed this in many unfortunate situations since 1976 . The Hilltop Family sincerely appreciates your business...and WELCOMES YOU!
Reviews: 2

Posted on 7/14/2011

best design in a difficult yard
We chose Hilltop Pools because they provided an incredible design we never thought was possible in our backyard. Our difficult backyard sloped up, so we were very concerned about a required retaining wall that we needed before the pool. We are so pleased with the rock work and the wall, as well as the whole design of the pool and patio.
Hilltop provided very professional personnel(Jessica, Matt, Kelly, and Shane) every step of the way. Our pool was completed in the fall and our first season was this summer. We had many questions with the start of the summer that they promptly answered. Our family and neighbors could not believe it was the same backyard! I've recommended Hilltop Pools to family and friends, who are also enjoying their pools this summer. A family owned company that has a great vision!
Overall



Quality


Service


Value



Was this review helpful?  Yes No
Link to This Review      Post on Facebook   Share on Twitter

Hilltop Pools and Spas Inc replied on 08-08-2011
This response is being done by Brian Miller. I have been the Owner and CEO of Hilltop Pools and Spas, Inc. since 1976. I wished to identify myself so I could offer "personal testimony " to this nice review. It had been mentioned in a previous review that we consider Matt Miller to be one of the best pool designers in the country. This has been CONFIRMED at your house! Matt and I visited this site last year and I was shocked to see the slope of the yard..coming directly towards your house with a 15-20 foot drop (+/-). Matt was NOT shocked and had a plan and vision beyond anything I could have imagined. We have referred to your yard as one of the most challenging we have ever encountered in now 35 years of pool construction. This is also posted on the Hilltop Facebook page. The "before and after" photos are incredible and it appears that everything is draining properly. The gavel and baton are now passed on! We sincerely appreciate your choosing Hilltop Pools, for mentioning our employees by name, and for taking the time to do this kind review. We also thank you for sending us your family member ( who also had a tough yard!) and for the many other referrals. Welcome to the Family!
Reviews: 2

Posted on 7/8/2011

Fabulous Experience
I had heard horror stories about putting in pools. I am happy to say that WE had an awesome experience with Hilltop Pools! They are extreme professionals and do what they say, when they say. They beat our finish date and took care of the county and permitting for us. I can not tell you how pleased we are and how beautiful our pool is. It is truly one of a kind!! Thank you, Jessica, Matt, Shane and Kelly!!!
Overall



Quality


Service


Value



Was this review helpful?  Yes No
Link to This Review      Post on Facebook   Share on Twitter

Hilltop Pools and Spas Inc replied on 07-14-2011
Thank you for your kind review. We are pleased to have done "fabulous","awesome","beat your finish date",and a pool that is "one of a kind". We do not do "horror". Also, thank you for mentioning our Hilltop Family Members by name. We sincerely appreciate your business. Thanks again...The Hilltop Team...
Reviews: 5

Posted on 7/7/2011

Honesty and Superior Customer Service
I have owned and been involved in numerous businesses over the course of my 32 year work life, and you will not find more honest businessmen than Brian and Matt Miller. You will also not find a business that is more dedicated to providing superior customer service than Hilltop. Was building my pool problem free? No(keep in mind it is a fairly major construction project). But every issue has been taken care of promptly and to my satisfaction. That is what makes a company great. Consistently superior customer service and honesty. Bottom line - Hilltop will do what they say and they will take great care of their customers long after the pool is completed. By the way.I have a beautiful pool that I use almost every night!!! Thanks Hilltop


Update after Hilltop response:

Problems do happen during construction projects, mechanical devices can always fail, and we can't control the winter weather. I am completely satisfied with Hilltop and recommend them without reservation. I don't say this often, but I admire the "Customer Service" culture that the Millers have built at Hilltop. Wish I had been more successful in doing that in my career!!...
Overall



Quality


Service


Value



Was this review helpful?  Yes No
Link to This Review      Post on Facebook   Share on Twitter

Hilltop Pools and Spas Inc replied on 07-07-2011
And Mr. Murphy, from Murphy's Law fame, did seem to hang around your house during and after your pool construction, which as you state is a "major construction project". A Pebble hose that accidently broke and splattered the side of your house (which we repainted), two pumps with bad bearings (we normally have two for an entire season!) , one which occurred and was replaced the same day as your BIG PARTY, and freeze damage to your new "kool deck" due to our unprecedented wet and cold winter of 2010. None of these issues were self-inflicted, but we were still pleased to cheerfully take care of them for you. It is in times of crisis and warranty issues that really shows what a company is made of. We are pleased you are enjoying your "beautiful pool that you use almost every night". Thank you for your kind words and we welcome you to the "Hilltop Family". Sincerely, Brian, Matt and the Hilltop Team...
Reviews: 1

Posted on 7/5/2011

Best pool rehab EVER!
Our original pool was built in 1968, Hilltop Pools completely reworked the pool adding tanning shelves, benches and climb outs in the deep end, they did a pebble finish over the original gunite added a rock coping and a jump rock! Everyone we dealt with at Hilltop was a professional. We loved Matt from the first day we met him. He was confident, professional and had wonderful helpful ideas. Shane the project manager was very knowledgeable and attentive to all our concerns.

We had three pool company's give us bids. Hilltop Pools gave
us our best price by far and they gave us everything we asked for in quality and service. Our project was completed on time and is absolutely beautiful.
Overall



Quality


Service


Value



Was this review helpful?  Yes No
Link to This Review      Post on Facebook   Share on Twitter

Hilltop Pools and Spas Inc replied on 07-06-2011
A 43 year old pool has been updated and resurrected! We also love Matt and believe he is the BEST POOL DESIGNER IN THE COUNTRY! We are proud you chose us over three other companies. We appreciate your kind words and for taking the time to do this review. Welcome to the "Hilltop Family"!
31 to 35 of 158

Put in your 2 cents. Write a review and tell everyone how you felt about this business or service professional.

Is this your business? Would you like to respond to a review? Reply now through your Business Center.