Sunrise Moving & Storage

2501 N Royal Pl 
Tucker, GA 30084
Phone: (770) 381-6191
Fax: (770) 491-7904
Website: www.sunrisemoving.com
Sunrise Moving & Storage Sunrise Moving & Storage : Movers, Tucker, GA



Reviews
Reviews: 2

Posted on 9/23/2008

Worst Experience I Ever Had With A Mover!!!
This is the worst experience I've ever had with a mover. They didn't provide me with what they promised, and their customer service is absolutely horrible! I actually got into an altercation with one of the movers and had to call the police because he cursed me out and drove off with my stuff! This happened all as I was trying to sign the final paperwork and pay even though they came 6 hours late and didn't come prepared with all the extra crates and boxes they wanted me to pay for and then promised that they would fully cover anything damaged in transit to their warehouse. I had the owner Eli on speaker phone while the whole thing took place and later he said that I provoked the mover. As I cried on the phone to him and asked him how would he feel if this man treated his wife or daughter the way this man treated me, he showed no remorse and acted as if it were my fault. I still haven't resolved my issue with them and they won't respond to my BBB complaints. I moved out of the country and have designated a friend to try to resolve the issue for me. However, they didn't show up to any of his appointments and now I have to fly from Asia ($2100 rdtrp) all the way back to Atlanta just to try to resolve the issue. I am shocked and appalled at the way they've handled the situation blamed me for this incident. DON'T EVER USE THIS MOVER!!!!
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Reviews: 1

Posted on 4/21/2008

Great Service!
Great job on moving our office, especially working with property management on a short term notice. Guys all in uniform, on time, courteous and respectful. Great care of all items, very efficient. Will definitely tell all clients to look you up when in need. Thanks again for the sensitivity to our needs.
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Reviews: 2

Posted on 4/21/2008

Definitely the Best!!
WOW! What a great experience.From office staff, to sales rep, to the hardworking guys who moved us! Defintely will recommend again and again! Thanks for the tender care to our belongings.
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Reviews: 2

Posted on 4/5/2008

Worst Customer Service
When Sunrise Moving & Storage came to initially move me, they marked everything as scratched. When I asked them about this, they told me that this was normal procedure and not to worry because they would “take care of me.” As a result of the move, many items were damaged and now, Sunrise is not willing to give me full replacement value. They are looking to give me USED items as replacement or a couple dollars to fix parts that obviously cannot be fixed. When I called the owner to advise him of the damages - he told me he didn't care and to just send in my claim form Additionally, they do not return calls once your move is complete. I definitely DO NOT RECOMMEND this company....
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Sunrise Moving & Storage replied on 04-27-2008
In response to mf2008, she had a valid claim, however, when she learned that we are responsible for "repair or replace" damaged items, she was upset, as she wanted a cash payout, not repair to the items. As to the statement "When I called the owner to advise him of the damages - he told me he didn't care" was taken out of context. His statement was that he did not care about a "house warming party, but only about repairing any damages". She wanted not repair, and not replacement, but a lump sum payout, of more than what it would cost to repair her 4 items that were damaged. We have made numerous attempts, with no success to repair the damaged items. If an item is repairable, it will be repaired. If it is not, than it is replaced as required in the Tariff that governs Movers.
Reviews: 4

Posted on 6/27/2007

Very Pleased
I recently used Sunrise Moving and Storage.
I have never been in contact with a better group of workers. From the time of my in home estimate until the move was completed
everything was top notch. I would highly recommend this company to anyone needing this type of service.
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