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We used Air Heat America 2 years ago to install a NEST thermostat since the house had an 80's model system. They came on time and did the job in a timely manner and the price was exceptional. Mason was the tech that came and he did a quick system check and put a little freon in the system. Mason was very nice and professional. Fast forward to January 2018 in the middle of the big freeze and snow...We had moved next door and keep an eye on the old house as it is my dad's place since he lives in Buford. I noticed the heater wasn't heating. And sure enough, with temps in the teens, I find the pilot light is out. I was unable to get it lit, and seriously did not want to blow my dad's house up. So I called at 8am the next morning and Mason answered. He remembered me instantly and said he could get someone to us in 30 minutes (actually less). Dillon showed up and quickly diagnosed the problem, a thermal sensor had gone bad . The problem ended up that that part is not made anymore. But he mapped out a plan and had several options ready to prevent us from having to get a whole new furnace. NOT ONCE did I feel like there was a plan or pressure to sell us another system. He went to three different suppliers to find an after market part that fixed the problem. Dillon was very nice and also professional. I truly appreciate a company that looks out for its customers and is not constantly looking to up sell. Fair price again even with emergency call out when they are busy!
Area Atlanta, GA
Cost Less than $250
Date January 2018
Posted: 1/18/2018 • Link to this review
Can't say enough about Marty the repairman who came out at 7:00am to fix my elderly mother's air cond. It had broke and it was hot. She is on oxygen and is not mobile. Marty called within 15 min of my calling the company after hours. He volunteered to come out after his last job that night but it would be about midnite so I said no. He then said he would be here at 7am. He was, he fixed it within 1 hour and charged us a very fair rate.
Posted: 9/29/2009 • Link to this review
We have used Air Heat America twice now and both times were very satisfied with their work. They made the necessary repairs at the time of their initial visit. The others we tried had to return another day with parts, etc. Both repairmen from Air Heat America were very knowledgable and diagnosed the problem quickly. We highly recommend them!
Posted: 7/03/2009 • Link to this review
We live in California but still have a townhome in Vinings which we lease. When the a/c went down recently, I was able to call Air Heat America who I had used in the past and they were out the very same day to fix the problem for our tenant. I am so appreciative of their professional, reliable and speedy service.
Posted: 5/20/2009 • Link to this review
I was in a jamm. They came out with in 2 hrs. on a friday. The service tech. was very professional and knowledgeable and repaired my unit in no time and and notified me of things i could do to prohibit service calls. I signed a contract and wont worry they have me taken care of. Great work guys
Posted: 4/13/2009 • Link to this review
When my old original furnace finally quit working, Air Heat America installed a new system into my home in Stone Mountain- which also included new central air conditioning. The installers were courteous and did a neat job. The company was willing to negotiate with me on a price that I could afford. I will definately use them again.
Posted: 3/26/2009 • Last edited: 3/30/2009 • Link to this review
They were very courteous, returned calls promptly and clearly stated the estimate for the work I requested (new A/C and furnace). My sister recommended them, since her husband's company had done business with them for several years. I was pleased with the work. However, I am disappointed with how noisy the furnace is and the serviceman couldn't do anything about it. They did miss the original install date, because of the installers mistake. (He didn't know what day it was!) But they were very accommodating and didn't balk when I requested to have the work done on a Saturday. Also, the installers didn't know that the thermostat they wanted to give me could not be programmed for each day of the week. I read the instructions and pointed it out, so they put my old one back on. Overall, I'd say this is a good company which with to do business, but you have to know what you want and be somewhat knowledgeable about the basics.
Posted: 12/28/2008 • Link to this review
I had dual fuel heat pump/furnaces installed. We had issues with the thermostats. They were complicated preset automatic models controlling both the heat pumps and gas furnaces. They were not working as designed. Richard their tech came out found the problem and fix everything. The service after the sale with an issue to me is a true test of quality and service. More firms should have an employee with the tenacity of Richard to solve a problem. Everything is working fine
Posted: 10/10/2008 • Last edited: 11/04/2008 • Link to this review
First time with a A/C problem so I read other reviews and decided to go with Air Heat America. I called at about 5:30pm expecting to make an appointment for tomorrow. They asked if I would like someone to come out tonight, and I was very pleased!! I service tech. named Tory came by within an hour and was able to find and fix the problem right away and I was only charged the regular service call fee of $80. Very happy customer!! Will definitely recommend Air Heat America!!
Posted: 5/05/2008 • Link to this review
I called yesterday because my heat was not working downstairs. Someone came out today and fixed the problem. Very polite and curteous staff. I would definitely contact them again.
Posted: 11/09/2007 • Last edited: 1/02/2008 • Link to this review