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Groovy Lube

3511 Guadalupe St 
Austin, TX 78705
Phone: (512) 275-0535
Website: austin.citysearch.com...
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Groovy Lube Groovy Lube : Oil & Lube, Austin, TX



Reviews
by 34693021a at Citysearch

Posted on Citysearch on 8/5/2008
Best service in town
I have been to several shops in Texas and around Austin and feel that Groovy is the best in class.
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by Bryan81 at Citysearch

Posted on Citysearch on 6/12/2008
Use to Love them, now can't stand them. They will rip you off!
I have been going to Groovy Lube for years. I loved them. They were always very helpful and trustworthy. Apparently, they are under new management. They are disrespectful, they arrogantly try to play a game of up-selling you on unnecessary services. However, they don't even complete the original service you asked them to do. It's not too much to ask that they check the air on my tires, before they try to upsell me on unnecessary engine cleanings that they know I did just 3000 miles ago. \r\rI am so upset. It's rare you find a place you can trust, and I unfortunately have lost my faith in them. They have lost a customer for life.
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by TiffanyV at Citysearch

Posted on Citysearch on 5/29/2008
Lost another customer
I originally wrote a long review of our bad situation with them, but decided they weren't the negative thoughts, so the sweet and short: We took our many cars there, they decided customer service wasn't part of their business and lost our many cars. We used them and only them, and I just found out they've really done a bad job not only for our oil changes but basic vehicle repairs (belts). I wrote the main office from the website, and no reply. AGAIN no customer service. Will NOT be going back, will NOT refer anyone, will warn everyone to STAY AWAY. All this after many years of dedicated patronage. NOT an Austin worthy company.
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by austinreview at Citysearch

Posted on Citysearch on 4/28/2008
HORRIBLE.... STAY FAR AWAY.
Don't leave your car with them. They are scam artists. The assistant manager ""Prince"" is a ignorant fool. The Manager will not bother to lift a finger for you. Horrible customer service and a sloppy job. They left their vice grips in my car positioned in a way that the car hood didn't close properly. We drove on the expressway soon after that. We could have had a disastrous car wreck. The Manager said, ""Well, you could have but you didn't.""\r\rThe car battery was not properly placed back in the correct position nor was it fastened! The car wouldn't start later that day because the terminals weren't connecting. I had to tighten the battery terminals myself. On top of that, they said that the transmission needed a new seal. That very same day the transmission starts to slip into neutral. Just like that, a snap of a finger. It works before my visit to them. Then suddenly in an instant it stops working. Don't bother with these people.\r\rI live in West Campus. They are the closest place to the University, but from now on I'm driving as far away from them as possible.
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by rhw0924 at Citysearch

Posted on Citysearch on 4/22/2008
Terrible Auto Shop
Probably the worst group of mechanics I have ever come across. When my car broke down they over-estimated the cost of the parts by over $200 and told me I needed parts that I didn't. They also estimated their labor at 3 hours time. It was an old radiator and myself and a friend replaced it ourselves in less than an hour and we are not even mechanics. The car works fine now. I would recommend that no one ever take their car to Groovy Lube. They try to act like your local Austin neighborhood shop by putting forward an ""alternative"" vibe, but in the end they just try to rip you off.
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6 to 10 of 21




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