I generally don't like to write reviews over things that take a long time to truly know what level of service was provided to you. I've taken in my 2005 Saab 9-3 to them twice in 3 years for regular scheduled major service. PRICE: They are head and shoulders above the dealership on price. The quality of work is fine. My latest visit I also needed them to install a new rear quarter panel lens, of which I was only charged a fraction of an hour for labor (i supplied the part). No gimmicks. SERVICE: My first visit with them I believe did take a few days to do, but I prepared myself for that. Sometimes you just need to ask the right questions ahead of time so YOU are the customer are prepared and informed, which is what should always be required of the customer. For, the most recent visit last month, I had to go out of town so I dropped off my car for the WEEK and Steve happily arranged for a ride to the metro to get me to the airport. Great service. Free parking also! :) Some older reviews paint Steve as a terrible provider of customer service, but I found him to be a good guy, albeit a little straightforward. He did let me know up front what he would and wouldn't be able to fix on a recent inquiry. But seriously though, where else are you gonna call that has Guns N Roses "Sweet Child of Mine" blasting in the background? Stay awesome, Steve.
Posted: 7/29/2014 • Link to this review
I've been a customer the entire 37 years Munich West has been in business, because of their extremely knowledgable, high quality and fairly priced work, and especially their honesty. If they suspect a certain problem by phone and it turns out something less serious, they say so and bill accordingly, even though I wouldn't have any practical way to independently know the truth. And on the rare occasion when they've make a mistake, they've voluntarily admitted it! And fixed it. Steve, Mike and Munich West are the best. Period.
Posted: 7/02/2013 • Link to this review
I've been taking my Audi to Munich West for almost 6 years - they do a great job at a fraction of the cost of what the dealership charges. They work on VWs too and I will be taking our new Touareg when the time comes. Steve looks like a lost member of ZZ Top but he knows his German cars and is great about explaining what needs to be done. A truly pain-free auto repair and maintainance experience!
Posted: 6/06/2013 • Link to this review
I just recently bought a new Volvo and took it into Munich West for your basic services and check through. They did a wonderful job. Fast, efficient, decent priced, and honest. They didn't try to get me to spend more then what I had planned to begin with. They told me what I could get away with for awhile and what should be worked on as soon as possible. Very polite and you can tell they care. I will be returning for sure, and I would recommend them to anyone.
Posted: 5/20/2013 • Last edited: 4/06/2015 • Link to this review
I have been taking my 3 series BMW to Mike and the guys for nine years now, They have always given me great customer service and very fair prices. I would never take my BMW anywhere else, and I would recommend Munich West to all my friends and family. Keep up the good work Munich West.
Posted: 1/28/2013 • Link to this review
I am a huge "car" guy and believe that finding the right service for my car is just as important as finding a good doctor. They had countless opportunities to charge me way more than necessary and they didn't. I was also surprised that they just didn't look at the only problem that i wrote down for them but they caught and repaired some other things too. onsidering the diagnosis, repair time and they back their work with a 12 month warranty... Living in tight spaces in Atlanta I no longer have the tools, time and space to work on my car and Munich West's garage will be only service center for as long as I am living down here. I finally feel lucky to live in Atlanta...
Posted: 2/09/2012 • Link to this review
Broke my front bumper, totally denied liability and told me to "meet him in court". The service manager Steve was very hostile and denied me to see the owner of the business. While the owner of the business wasn't even courteous to come and talk to me to resolve the issue. He told the service manager that he didn't want to deal with me. Please do not take your vehicle there!
Posted: 9/30/2011 • Last edited: 6/06/2013 • Link to this review
I've been using them for over 10 years. They have never tried to add a service that I did not need, but have provided honest and forthright advice on necessary repairs. When I needed my care back early, they were able to expedite repairs. My first choice for maintaining my Saab
Posted: 9/10/2010 • Link to this review
These guys are great - they do the maintenance on my BMW and never do any work that my car doesn't need. They always let me know when I don't need work yet and will tell me when it's just a fuse and not a big expensive repair.
Posted: 5/24/2010 • Link to this review
Steve, Mike & the gang make Munich West a real class act, no matter if you're driving an old beat up Volvo 240 with a quarter-million miles or a new BMW Z4. I own neither of those cars, but always took my BMW e21 to them for everything. Still have the old car (not a daily driver, more of an antique project car now) and need to get some things done and MW will be doing it. They're honest, trustworthy, and do the work right the first time and have been doing so for over 30 years. Some may say the price is high, but I have never taken my car to a dealer so I can't compare. Price is fair if you want peace of mind knowing your car was competently repaired and not just "worked on."
Posted: 11/29/2009 • Link to this review