After calling around several septic companies, and getting different price ranges for the same service,I spoke with the owner at french & french septic, and he was very nice and knowledgeable. He came out and gave me an estimate and explained how my system works. He had more knowledge than the other companies that came out.We had them do the work and they did it in a reasonable amount of time, stuck with their bid price and everything works great. I highly recommend french & french to my friends and family, and have put them on our neighborhood qualified contractors list.
Posted: 8/02/2011 • Link to this review
We had a problem with the pump in our septic tank, French And French came out and fixed it. They were very respectful,and explained everything as they went along. I appreciate the time they spent explaining things both with the initial call and while out on the job. Our septic system has worked perfect since the service.I will definitely call them again if needed, and I would highly recommend their company.
Posted: 7/29/2011 • Link to this review
Awful overall experience. I was overcharged for services by $3,000 and later tried to negotiate fair price with owner. Bad customer service and they weren't licensed to perform plumbing. Complained to county and state and plan to take them to small claims court.
Posted: 9/02/2008 • Link to this review
I had my 2 septic tanks pumped out by French and French and had an issue with a charge on my agreement - one of the services was to reattach a baffle to the end of my pipe in each of the tanks to make it "code". After discussing with Steve, the owner, he agreed to refund $250 (on a $1200 bill) for a service that I felt was overpriced. After talking to another septic tank company, the charge should have been around $50-$100 and not $500. After he agreed, that was the last I heard from him. I put in a dispute with my credit card, but it was my word against his and did not get the money back. Overall they were unprofessional, overpriced and I would never use again.
Posted: 6/30/2008 • Link to this review
These guys did fix my problem but they started digging up the yard before they really explained what they were going to do. What a mess! The owner came out and was very pushy. His manners were terrible and he was wearing a black nylon see through t-shirt...yikes! The bill was over $4,000 and I felt that several of the things that they charged for were done for no reason. Not a great value....look elsewhere!
Posted: 8/27/2007 • Last edited: 1/02/2008 • Link to this review