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Business overview

Reviews

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Rip off, 9/09/2009

Charged my wife Over $125 for a "fuel system flush. (It took 10 minutes - probably poured some junk into the gas tank.)


Stereotypically shady auto shop, 12/19/2008

I had several bad experiences with this shop. First I went in to get tires. They tried to overcharge for alignment (price was on the sign outside) and added shop fees and new tire fees of about $20... to the bill. I then went by a month later with a flat. $25 bill and more shop fees (alot of shops will plug tires for free regardless of whether you bought them there). The manager said the shop fees are done by corporate and he has no control over them. I've seen other shops use shop fees to cover incidental materials used in the shop. However, NTB adds these fees to every bill to jack up the cost. Shops like this are the reason for the bad reputation of the industry!

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Displaying 1-9 of 9

Reviews

spfix

Reviews: 6

Rip off

Charged my wife Over $125 for a "fuel system flush. (It took 10 minutes - probably poured some junk into the gas tank.)

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btgski

Reviews: 2

Stereotypically shady auto shop

I had several bad experiences with this shop. First I went in to get tires. They tried to overcharge for alignment (price was on the sign outside) and added shop fees and new tire fees of about $20 to the bill. I then went by a month later with a flat. $25 bill and more shop fees (alot of shops will plug tires for free regardless of whether you bought them there). The manager said the shop fees are done by corporate and he has no control over them. I've seen other shops use shop fees to cover incidental materials used in the shop. However, NTB adds these fees to every bill to jack up the cost. Shops like this are the reason for the bad reputation of the industry!

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lbr2kids

Reviews: 5

Be Careful

These folks sold me tires that had been lying around the shop for two years. No wonder that they dry rotted in no time. The only response I got out of anybody there was, "Oh, well, there's nothing we can do because you didn't have them rotated and balanced here so the warranty is void."

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LibrarianBrian

Reviews: 6

Did the Job

I had tires installed and they did the job without a fuss and the price was OK. But, I wouldn't say this NTB was particularly customer obsessed. I walked in the door and there were two people already waiting to pick up their cars, but no one was behind the counter. We waited about 10 minutes before anyone came out to help us. The waiting room was a mess; empty cups and cans littering the chairs, smears on the windows, trash and a dead cockroach and a cigarette butt on floor. The techs were slouching around and looked as if they would rather be somewhere else. Overall, my experience was simply average--I've been to better and a few worse service centers.

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epiphaneia

Reviews: 2

Great car service

I had my master cylinder replaced here in under 2 hours. The employees were all very professional, tidy, informative and helpful. The waiting room is neat and comfortable with a TV, coffee, clean restrooms and provides a view into the work shop so you can watch your vehicle. This is the most customer centered auto service shop I have ever been too, they even replaced four of my tail light bulbs for free after noticing that one was burned out!

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kimdin

Reviews: 18

Great last minute help...

Had a last minute tire problem that needed to be fixed immediately. The staff there was very accomodating and I got in and out quickly.

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AllyMar

Reviews: 8

Merchant Review

My huband is a big NTB fan! My car has some tire warranty that he swears by! I can go to any NTB and they can pull up my file and help me! My favorites are the Douglasville and PIB, NTB!

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mrmicroscope

Reviews: 37

I have also used this NTB and it's good too

I had to go into this location of NTB for a tire repair. they were polite and quick and honored the road hazzard insurence wiht no hassle at all.

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marvlous

Reviews: 91

great at tire repair and being nice to people

I had a tire fixed here under my road hazzard insurence that I had bought at the Old ponce deLeon NTB location.I didn't have my paperwork, but because it was a model of Michaeline tire made only for NTB , they took my word for it that I hadspurchased road hazzard insurence ( I always do)and fixed it for free !

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