I needed some service on my furnace, it wqas making a loud noise. I called RELIABLE Heating and air out to my house. Lousy experience. They wanted to sell me a furnace, that is all they wanted was my money. I called for a second opinion. I watched Jeremy crawl into my crawl space and vanish. As I waited, I could hear him talking to himself. Apparently, RELIABLE left my furnace door off and sat it in the mud. Mud? Why is there mud under my house, I asked. After emerging from the depths of the crawl space, Jeremy loaned me a pair of overalls from his truck and asked me to follow him. As the headlamp I wore on my head shined at the furnace, I was in dismay over the duct work lying in the mud, unsealed metal boxes off my furnace with tape falling off, and of course, THE MUD! Jeremy showed me how my plumbing was leaking under my shower. He sealed my furnace, installed a blower motor, and recommended a plumber to fix my shower issue. I had my system repaired as well as my plumbing fixed for exactly half of what RELIABLE wanted to charge me. I whole heartedly recommend FOX to anyone needing fair, honest assessment of their heating and cooling system. Thank you guys, I will spread the word on what a great bunch of guys you are. Many Thanks, Jack
Posted: 2/15/2013 • Link to this review
We had Fox Heating and Air as our AC/Heat technicians for several years and have just, with much careful thought, changed service providers due to lack of adequate performance focused around 2 main issues: 1. inability to properly install and maintain a split unit for our workshop; 2. unresponsiveness to calls requesting assistance and to schedule routine maintenance in accordance with our service agreement (and this includes missing maintenance calls and also misplacing our service agreement). The working relationship started well; we even had Fox install a new compressor for our house AC. Unfortunately, over the course of the last year and a half, Fox has not been able to get our split unit to work properly, missed one season of scheduled maintenance, did not adequately clean our compressor during the next maintenance cycle, and did not return calls requesting service. We finally called in another service company, received prompt response, had all systems properly maintained, and finally got our split unit properly running.
Posted: 9/24/2012 • Link to this review
My AC (Builder's grade) unit had gone out after 10 years of service. After shopping around I found Fox Heating and Air. Now not only did they give me a great price for a brand new unit but also gave me a personal touch by the owner coming out to install my AC the very next day. They also showed up when they said they would be there. Great service and I would recommend them to anyone, looking to replace their Air condition or Heating.
Posted: 8/21/2012 • Link to this review
Fox Heating and Air is the best in town. They solved every problem we had quickly and completely no matter how many times we called. What a great company. You can count on them. Donna Stott Northwest Atlanta Property Management
Posted: 7/31/2012 • Link to this review
I was absolutely impressed with the professionalism, and technical skill of this company. They treated us right, installed a new AC unit in about 1-2 hours, made sure it was all working correctly and even made sure I registered the unit with Trane for the warranty. Absolutely no hassle whatsoever. They were here when they said they were going to be here, and right now I'm sitting in a quickly cooling house with a brand new unit humming beautifully. Not to mention the price was very fair. Highly recommended!!
Posted: 7/07/2012 • Link to this review
I was in an absolute panic when my A/C went out during "record heat" -- and James from Fox Heating & Air was an absolute godsend! From coming out himself on a Sunday night (!) to giving me an honest, detailed assessment of the situation and possible solutions, I couldn't have asked for more. I absolutely, wholeheartedly recommend James and his customer service-oriented team at Fox! They've got a customer for life!
Posted: 7/01/2012 • Link to this review
My AC failed. So I called and made an appt at 8:52am on 6/30/12 to have Fox Heating and Air svc my AC for same day svc. They indicated that they'd arrive around 3pm. I called company again at 2:56pm to confirm. They assured me they'd be there but they are running a little behind. I called again at 5 & 7:55pm and no answer. At 8:26, a rep called me back and told me they're on the way. Well it is now 12:34am the next day and the heat is unbearable and I'm writing this complaint! They never showed nor did they answer my phone calls. Please don't deal with this company.
Posted: 7/01/2012 • Last edited: 7/23/2012 • Link to this review
I recently bought a house in Georgia. I have heard of the extremely hot weather conditions in this state and I was very particular with A/C. In one of my visits, I was quite surprised to find that its A/C system was suddenly busted for some unexplainable reason. I searched the internet for A/C services as I did not know anyone in town yet. Fox Heating and Air came up with good reviews. In the same day I called, these Fox guys came and gave their assessment on how to go about fixing my issue. I do have good instincts when it comes to repair guys. I trusted their skills and availed of their services. I have to say that these guys from Fox have good reviews for valid reasons. It was definitely a home improvement well-spent on! I have now moved into my new home and I am very happy and comfortable despite the heat outside. Thanks so much for the great service Fox!
Posted: 9/08/2011 • Link to this review
You know those days where everything is going wrong and you just want to go home, call it a day and curl on the couch with your air conditioner turned on to find that it isn't working and you just want to scream and curse ??? FOX saved me from doing just that!!! In no time at all my regular service man Adam rang the doorbell after my call, diagnosed the problem (condenser trouble according to him), fixed my a/c and out the door in a flash! Now I call FOX Heating and Air a FABULOUS OVERALL X-PERIENCE!!! Many many thanks!!! You saved me from my sanity!
Posted: 9/03/2011 • Link to this review
I've search the place and even online. I have tried many heating and A/C repair services. I am so happy to find Fox Heating and Air. They are very reliable, honest and trustworthy. Their prices are fair. We went for a vacation last week and when we came home, we found out that our A/C is not working. We can't stand the heat outside. When I found Fox Heating and Air, they immediately responded to my help. They came immediately and they did a great job. The workers were so careful with not destroying anything inside our place. I would like to recommend this wonderful Fox Heating and Air for having great workers.
Posted: 8/31/2011 • Link to this review
"My husband never had a slightest idea how anxious I was having his kin especially my in laws staying in our house this summer. They had much of these hot days from their place. So, staying outdoors may not be an idea of fun at all. So, I made it a point our small apartment could provide a cool place for relaxation and family activities. Good thing, I had my airconditioner checked and fixed by these handy guys from Fox Heating and Air. I never had any let downs. Just before going home my mom-in-law whispered they'd love spending another summer with us."
Posted: 8/30/2011 • Link to this review
I needed to get a repair done on my unit in GA, and I have tenants who I'm trying to keep happy. especially during the nasty weather spell GA is having this summer. I was worried it was going to be expensive, Fox's repair tech walked me through the process, and got approval for everything via telephone prior to performing the tasks, which turned out to be only a really good cleaning and a few maintenance recommendations, which saved me from having to spend a ton of money, and I didn't have to rely on a tenant handling the repair through a "friend" improperly. I got invoiced, etc., and the charge was extremely reasonable. Incredibly professional company, and I highly recommend.
Posted: 8/30/2011 • Link to this review
I had my family over to celebrate my mom's 80th birthday. Mid-afternoon, my air conditioner decides to kick it in with 40+ people in my home. I needed to act fast. We were all melting. I called Fox Heating & Air because my neighbor just had them replace their unit a few weeks earlier and they said their service was impeccable. I gave Fox Heating a call and I guess they heard the urgency in my voice so they sent a technician over right away. Fox Heating had my air conditioner working just in time for my mom to blow out her candles. I have since recommended Fox Heating and Air to friends and family because I was so totally satisfied with their amazing service and their reasonable prices. Thank you
Posted: 8/03/2011 • Link to this review
Heat is my natural born enemy, that's why we have air conditioning installed at home. Imagine my utmost dismay to find my a/c NOT working on a hot night! I asked my neighbors for reference who to call for this kind of service and they recommended Fox Heating and Air. True to their word, Fox Heating and Air did a splendid job on my a/c without charging me an arm an a leg. They came on promised time, an hour after my call, took a look at the problem, told me what needs to be done and repaired it. I like that in a service where they set my expectations right away. They were fast and efficient, and EXCELLENT customer service! No need to say more, I will gladly ask for their service if the need arises in the future.
Posted: 7/30/2011 • Link to this review