Business overview

Ricky Akins has been a Master Plumber in the state of Georgia for over 20 years. When certified he was the youngest Master Plumber ever. Today he uses those years of experience to manage his team and achieve great results with near 100% customer satisfaction on every project.
Akins Plumbing was founded in 1986 as a small plumbing service company. Today, we have grown and expanded but still offer the same great service as we did over 20 years ago! Akins has grown and expanded because of.. our simple philosophies: Hire the best technicians and take care of your customers. This idea is lost on my companies today who have grown and expanded. We keep our customers by providing excellent service each and every time. Our customers know they are getting a fair price, timely service, and expert installation or repair. We are a no-nonsense service company - we are dependable, honest and upfront. No excuses, just results!
Our Philosophy
Akins Plumbing trains each employee on the following:
No project is too small. We treat every customer with the same professional service - whether their project is worth $40,000 or $40.
We quote each project up front. No hidden fees or surprise charges at the end.
We will explain, in detail, in words you can understand what needs to be done and why.
We are available 24/7 365 days a year for the convenience of our clients.
No project is too small. We treat every customer with the same professional service - whether their project is worth $40,000 or $40.
- We quote each project up front. No hidden fees or surprise charges at the end.
- We will explain, in detail, in words you can understand what needs to be done and why.
- We are available 24/7 365 days a year for the convenience of our clients.
- We prioritize service calls based on need.
- We are honest and up front.
- We will show up when we say we will.
- A service technician will call you prior to coming to your house to confirm the appointment and also to discuss the problems.
- A real plumber will answer the phone, not a call center.
Akins Plumber is a proud member of the Better Business Bureau. We also have affiliations with the following organizations:
- National Society of Sanitary Engineering
- Licensed Trade Association
- Georgia On-site Waste Water Associations
- Georgia Plumbing Trade Association
- Master Plumber Class Two (non-restricted)
- State Certified Septic Tank Install Expert
...and many more!

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Service Area

  • Barrow/Walton County
  • Buford
  • Cumming
  • DeKalb County
  • Duluth
  • Dunwoody
  • Gwinnett County
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Norcross
  • Roswell
  • Sandy Springs
  • Snellville
  • Stone Mountain
  • Tucker

Kudzu's "Best Of" Winner

2012, 2013

Hours of Operation

  • MON
  • 8:00am
  • 8:00pm
  • TUE
  • 8:00am
  • 8:00pm
  • WED
  • 8:00am
  • 8:00pm
  • THU
  • 8:00am
  • 8:00pm
  • FRI
  • 8:00am
  • 8:00pm
  • SAT
  • 8:00am
  • 8:00pm
  • SUN
  • 8:00am
  • 8:00pm

* 24-Hour Service Available

Payments Accepted

  • Cash Only
  • Debit Card
  • Mastercard
  • Money Orders
  • Visa

Year Established

1986

Documents

[PDF] Our Service Area
[PDF] What Our Customers are Saying

Languages Spoken

  • English

Reviews

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Can you say "got milk?", 2/08/2014

Tech came out and pumped three-quarters of the promised 1000gals. Charged $325 for that then actually had the gull to charge me $175 to have the filter cleaned... which had been cleaned 4 months ago.... Really? I literally watched you take out the filter and it was clean and you're going to charge me for watching you take out a clean filter to say that you cleaned it? "i'm just going by the books, sir!" was his reply.

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These guys were wonderful, 9/10/2013

We had a very bad sewage problem. We called Akins, they were very nice, punctual, polite and professional. We will gladly recommend Akins Plumbing to anyone. Thanks for the great service.

Videos & Photos

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Photos (4 photos)

  • Leak Detection
  • Septic Tank Services
  • Plumbing Service & Repair
  • Akins Plumbing

Displaying 1-15 of 54

Reviews

hector_elite

Reviews: 0

Can you say "got milk?"

Tech came out and pumped three-quarters of the promised 1000gals. Charged $325 for that then actually had the gull to charge me $175 to have the filter cleaned... which had been cleaned 4 months ago. Really? I literally watched you take out the filter and it was clean and you're going to charge me for watching you take out a clean filter to say that you cleaned it? "i'm just going by the books, sir!" was his reply.

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dranyam

Reviews: 0

These guys were wonderful

We had a very bad sewage problem. We called Akins, they were very nice, punctual, polite and professional. We will gladly recommend Akins Plumbing to anyone. Thanks for the great service.

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Ridgway_family

Reviews: 0

Our plumber for life

Approximately 18 months ago, the alarm on our septic pump went off. My husband called Akins Plumbing and Derek was out there the next day to look at the issue. The pump had to be replaced. The work was completed the same day. Now, 18 months later, the septic pump alarm went off again. We called Derek and he walked us through checking the breaker and the outlet. Those two things checked out. He came out the next afternoon and found that the replaced pump no longer worked. The pump was covered by warranty and Derek covered the labor. Akins stands behind their work. Akins is our plumber for life. They really were understanding and compassionate about going above and beyond for their clients. Thanks so much Derek and Akins Plumbing.

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brittany09

Reviews: 0

best in town

the pump truck driver [Josh] arrived in time and seemed very knowlagable of is job, I was very Satisfied with the work he did. Akins has he BEST rates around! I will use them again and strongly recommend this company!

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Lindashouse

Reviews: 0

No Funny Business!!!

Josh came out to the house with his partner and went straight to work. They cleaned the filter and pumped the septic tank. They were very quick and very good at what they do. I would suggest using them to everyone. They told me a price and that is what I paid. No HIDDEN FEES...Thank you guys!!!

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joni1126

Reviews: 0

Stands by their work

After having a issue with whether or not my filter was cleaned on their last visit the company sent back out Josh to dig the area up and clean the filter to my septic. He was very nice and informative. They did this at no charge and were very willing to make it right and have a happy customer. I would rate their customer service excellent in regards to Josh who came out and did the work and Ricky the owner who wanted to make sure I was completely satisfied.

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rkeich

Reviews: 0

Great service and team

Great service. Five stars plus. Arrived fast, explained exactly what they were going to be doing. Very honest and efficient. Boss and the team working were great. When they were done they cleaned everything up and you could not tell the yard was dug up a few hours before. Very pleased and will highly recommend to neighbors and friends. The Keich's

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dennisbrown

Reviews: 0

Top Notch Service!!

I called on a Saturday morning due to a septic tank back up in the house. Akins was there in an hour and a half and immediately went to work on my problem! Due to my crazy driveway they had some challenges getting the vehicle to my tank. But instead of denying me service, they worked with me until we found a solution that was convenient for them and didn't damage my yard! These guys go above and and beyond in the quality, courtesy and value of their work. Thanks Akins - you have a great team!

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Harley_rider

Reviews: 0

job well done

easy to schedule appoint; owner answered phone and took time to respond to all my questions; came out on the day I scheduled (was there a little later than planned but still came); no hassle pumping in less than 1 hour; workers were knowledgable and polite (Josh); I would have them back to do more work. Value was good & overall experience was very good! Thanks Akins, I will reccomend your services.

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medo00

Reviews: 0

Never did anything.

I can't judge the quality of service because they never got around to doing anything. I called the company on Tuesday and scheduled service for the next Monday. I talked to Ricky, who said someone would be calling me to schedule a time. Friday evening comes around (for Monday service), I heard from no one, so I called back. The person who answered said someone would be calling me right away to schedule a time. I finally heard from their tech on 9pm Sunday evening to schedule a time for Monday morning. They arrived with two men and a hand shovel, and quickly determined they couldn't break the surface soil, so I'd have to pay an additional $300 (on top of the regular service) for them to bring in a small excavator (scam). Naively, I said OK, and rescheduled for another day off work. I got a phone call on the day of the service; their excavator broke down so I have to take a third day off work for a 1 hour tank service. I called another company. One call and I had a scheduled time, they showed up with an excavator, no extra charge, and got the job done in 1 hour.

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Jpjohnson

Reviews: 0

We gave up

These guys are not reliable for small jobs. Promised used on 2 occasions to fix our problem. They never called to say they were late and in fact never showed up. I called both times and they said they had an emergency. Look somewhere else.

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heather87

Reviews: 0

Awesome guys

These guys are honest and hardworking. Dereek was great and very helpful. Will call them again and refer them to all my friends. Thanks guys for being GREAT!! All 3 Guys that worked at my house were awesome!!!!!!!!!!!!!!

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kommay

Reviews: 0

LongTrip-Great Service

Needed to have septic system serviced and wanted a quality company. Although out of their service area, Akins agreed to come out to Ellenwood. They replaced the mainline and Baffe Tee's, installed clean out and oxidizer, and pumped the tank. Courteous and professional crew, careful of what they were doing in the yard. Would recommend to other home owner's with aging systems. They're not cheap but given what can happen, worth the investment.

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PJM30043

Reviews: 0

Came out quickly

My septic tank was backing up into my house. UGH! Whereas others said they would be out the next day they came out right away. Derek explained what was happening and how they were going to repair it. Derek and Nick jumped right on it.

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WinniePooh5709

Reviews: 0

Great Service & On time!

After calling 3 plumbers, Akins Plumbing was finally able to handle the job. The other companies said it would be a few days until they get out there. Akins Plumbing was out within the hour! Will definitely use again, great value!

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Leak Detection