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Posted on
6/30/2007
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Excellent products!...WANTING customer service....
I am a customer of It's A Treat's website, and my kids have very much enjoyed the Lookout car seat we purchased from them earlier this year. I ordered the car seat online and it was shipped directly from the manufacturer. This process took approximately 7-8 days.
We recently added to our family and were in need of another Lookout car seat. I ordered one online on June 14th from It's A Treat, and it too was being shipped from the manufacturer. After 10 days (June 24th)and not being in receipt of the package, I emailed It's A Treat inquiring as to why I had not received my order, inquiring as to any 'back orders' on the product and requesting that they research the matter and get back with me with an ETA on delivery. I received a response a day later not addressing any of the questions I asked. I responded and reiterated that although I understood that the product was being shipped direct from the manufacturer that they should respond to a customer's inquiries regarding a delay of this nature, and I also let them know that the level of customer service being exhibited was not in line with the type of high end boutique that they are in this market. I AGAIN requested that they research the matter and get back with me. Two days later (6/26) I received my car seat with a packing invoice that stated it was not even ordered until JUNE 25th! This is an unsatifactory way to treat your customers! There was ABSOLUTELY no apology on the part of management. Very disappointing!
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