We used this service for a year and were originally very satisfied with the results. But turnover was constant, and quality quickly diminished. I had a conversation with the owner, who was quick to make things right...for a little while. Unfortunately, the complete disregard for our things became unbearable. Much of our new furniture and construction has been chipped, dinged and marked substantially since we began with their service. After they took a giant chunk out of our wooden bed, we'd had enough. It's cheap, but you get what you pay for.
Posted: 3/15/2015 • Link to this review
Initialy we were very excited about the Cleaning Authority. Their brochures and promotional materials promised what sounded like an exceptional service. Unfortunately they never lived up to that promise. Many of the advertised services were not performed adequately or at all. The price, while reasonable if promised services had been performed, was way too high for what was delivered. They are not flexible with scheduling either. There is a $25 fee if you need to skip a service, even with advanced notice.
Posted: 4/27/2013 • Link to this review
After being overcharged (we thought it would cost under $100 and were charged $160) the cleaning wasn't all that great. They obviously didn't thoroughly vacuum the dining room rug, for one thing. STAY AWAY!!
Posted: 10/29/2012 • Link to this review
Customer requested a one-time only clean. Customer was quoted the following prices: $70hr for a Team of 2 people or $100hr for a Team of 3 people with an estimate of 1-3hrs to clean the customers home. A team of 3 was sented to the customers home and it took 2 hrs to clean with a total charge of $200 due. Customer was upset as he thought the cost was going to be under $100, so I discounted the cost from $200 to $160. I explained the cost structure to the customer again that one-time only cleans are charged by the hour and that I give the customer a possible range of hours to clean.
They are absolutely wonderful. They are extremely efficient and do a very quality job. They also have excellent customer service. I was having pregnancy complications and was in and out of the hospital for awhile and the cleaning authority went above and beyond to work around our schedule to make sure our house got cleaned. We have 2 dogs and a cat and after they clean you wouldn't even know that we have pets. I have recommended them to everyone I know.
Posted: 3/22/2012 • Link to this review
The Cleaning Authority is wonderful! The franchise owner, Rich, is quick to respond to any questions or concerns you may have. The cleaning ladies are fantastic - they are polite, friendly, and very thorough. I love that they use environmentally-friendly cleaning supplies, too! Their prices are reasonable and I feel comfortable having access to our house even when we're not around. I highly recommend The Cleaning Authority!
Posted: 3/14/2012 • Link to this review
This is my 2nd cleaning service and I am very happy with them. Rick is very accommodating and the ladies that come into my home are friendly and hard working. My home is cleaned quickly and cleaned well. I hope to use this service for years to come.
Posted: 3/08/2012 • Link to this review
TCA is a great team. Rich, the owner, is very accessible and runs a tight ship. The crew is always on time and does a great job cleaning. I've never had a problem with scheduling like I've had with other cleaning crews. For what we get, the cleaning authority is a great value. I highly recommend using their services if you want a reliable cleaning crew.
This service is thorough--everything is spic'n'span when they're done. In case of need, they will reschedule day or timw. The bathrooms are spotless. the kitchen shines, all floors are beautiful, whether wood or ceramic
The Cleaning Authority is a better than average service. The management is hands-on. The main issue is that the cleaning crews change between visits, so the quality varies some.
I've been using the Cleaning Authority for almost a year and am very pleased with the service. If I have last minute schedule changes, they are very accommodating. They house is always nice a fresh after they leave. I would highly recommend this service to anyone.
I have researched several of the larger/national cleaning companies over the last 2 years and they can't compare in price to The Cleaning Authority. Rich is very accommodating in his scheduling and he has no problem tailoring the type of clean for your needs. I would recommend this company.
I am a mom of two, with another on the way. Having The Cleaning Authority come every-other-week saves me so much precious time. In one hour, they get done what would take me two days to finish. The ladies who clean my house are so friendly. I love that you are given a list of things that will be done during the cleaning, so you don't have to wonder. Plus, the ladies always go over and above what's on the list. The price is very reasonable. It's so difficult to find a cleaning service you can trust, but The Cleaning Authority is a great one. I am a very satisfied customer.
I have been using The Cleaning Authority for almost 5 years now, and I would say that they do a pretty good job. I have not tried any other cleaning services because I've been very satisfied. The house is clean every time they come and the price is reasonable. I would recommend them if you are considering a cleaning service.
We use Green Seal Certified products along with microfibers and HEPA filters to protect your family from airborne pollutants.