Desert Nissan

3 star rating 22 Reviews

(702) 871-7000(702) 871-7000 View Website »

5050 W Sahara AvenueLas Vegas, NV 89146

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Business overview

Services

  • Auto Broker
  • Repair & Service

Types Sold

  • New
  • Used

Brands Sold

  • Nissan

Kudzu's "Best Of" Winner

2012

Reviews

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They Took Advantage of Us, 8/10/2009

We took our Xterra to have the AC checked out. They made us sign a document with little to no explaination. We told them NOT to fix anything more than the oil change. After finding out they wanted to... charge us $1400 to fix the AC as well as changing a few belts and hoses, we told them to hold off on anything other than the oil change. When we went to pick it up, the bill was $410. They fixed the hoses and belts along with an oil change. In addition, they charged us $190 for a diagnostic exam. We were outraged. They wouldn't reverse the charges or show us our old hoses and belts. We were out $410.When we asked for the manager, he was not available. We left a message and have yet to hear back from him. This was not the first time its happened at a Nissan Dealership in Las Vegas. We own 2 Nissans and love the models. However, we will NEVER buy another car from them again!!!!!! Do not end up like us, do not take your car to Desert Nissan or buy from them!!!!

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Used to be a friendly place, what happened??, 8/01/2009

To the desert Nissan Service Staff, I have dealt with this Nissan service department for 7 years. I bought a Frontier from them about 3 years ago. I am writing this to say how disappointed I... was in the customer service today. I brought my car in 2 days ago. They called me to say they only found that I needed something very small. OK, but for a diagnostic I asked that they check something else. No call yesterday, No call roday. I finally just went in and no one said hello. After paying 150 dollars for a diagnostic and unfriendly service. you win...I won't be coming back. Sincerely, Sabrina Gould

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Displaying 1-15 of 22

Reviews

Desert Nissan - Las Vegas, NV -  kas3461

Reviews: 1

They Took Advantage of Us

We took our Xterra to have the AC checked out. They made us sign a document with little to no explaination. We told them NOT to fix anything more than the oil change. After finding out they wanted to charge us $1400 to fix the AC as well as changing a few belts and hoses, we told them to hold off on anything other than the oil change. When we went to pick it up, the bill was $410. They fixed the hoses and belts along with an oil change. In addition, they charged us $190 for a diagnostic exam. We were outraged. They wouldn't reverse the charges or show us our old hoses and belts. We were out $410.When we asked for the manager, he was not available. We left a message and have yet to hear back from him. This was not the first time its happened at a Nissan Dealership in Las Vegas. We own 2 Nissans and love the models. However, we will NEVER buy another car from them again!!!!!! Do not end up like us, do not take your car to Desert Nissan or buy from them!!!!

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Desert Nissan - Las Vegas, NV -  readerleader76

Reviews: 1

Used to be a friendly place, what happened??

To the desert Nissan Service Staff, I have dealt with this Nissan service department for 7 years. I bought a Frontier from them about 3 years ago. I am writing this to say how disappointed I was in the customer service today. I brought my car in 2 days ago. They called me to say they only found that I needed something very small. OK, but for a diagnostic I asked that they check something else. No call yesterday, No call roday. I finally just went in and no one said hello. After paying 150 dollars for a diagnostic and unfriendly service. you win...I won't be coming back. Sincerely, Sabrina Gould

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Desert Nissan - Las Vegas, NV -  vegasbrat

Reviews: 30

Service Center is VERY slow

Expect to spend at min. 2 hours for a simple oil change or mileage check-up EVEN with an appointment. The new location is great, but still the same, drop off your car and wait. While you wait you have kids, TV, and sales people approach you so either bring an iPod for distraction or have a friend pick you up! Atleast you can make your appt online now, but still don't expect the appt to actually mean anything!

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Desert Nissan - Las Vegas, NV -  tbonepfifer

Reviews: 6

Happy with sales staff

I was referred to dealership from a friend who works at another Desert dealership. Went in, had to special order vehicle and during the wait process for the car sales manager Tim Slaik kept me informed of everything and returned my call within minutes. When car arrived the sales transaction went very smooth.

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Desert Nissan - Las Vegas, NV -  lilcee

Reviews: 11

A breath of fresh air..........

Took my Nissan in for servicing, it was quick and efficient from the time they greeted me when I pulled up to when they called me to give me my keys when they were done. They answered my questions with confidence........I did not by my car at this Nissan dealer but I will next time.

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Desert Nissan - Las Vegas, NV -  ceekay

Reviews: 1

Rip Off

I spent $1000 to have my car's 30,000 mi checkup, new back brake pads, replace A/C hose. First I was quoted one price, when I returned I was quoted a much higher price, didn't receive full value on the coupon I brought in either and when I left, my brakes still squeeked. I took it back and was told that was normal although they never squeeked before. THEN, the gas cap is a mfg defect. It won't keep the vacuum seal and the service engine light goes on. I took it in and was told just to make sure I turned the cap at least 5 clicks and it should be okay. No charge. This has happened at lease 3 or 4 times now with the gas cap/engine light. I went to get Smog Checked and didn't pass due to the gas cap problem. I wasted $20 at the emissions place. I immediately went to Desert Nisson and they wanted to charge me $109.?? to tell me its the gas cap and push a button to reset the light. I asked why should I pay that when it's just the gas cap. I was previously told the light won't reset itself. Why should I pay now when I didn't have to pay before? Plus, it's a mfg defect so why should I be penalized everytime it happens. This is my 3rd Nissan I leased through them and it will be the last. No loyalty from them or customer service. An single senior woman is at the mercy of people like them.

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Desert Nissan - Las Vegas, NV -  billyinlasvegas

Reviews: 1

They ran me out!

As soon as I questioned the difference between their advertised website price and the actual sticker on the car.(I know it was the same car because the VIN numbers matched) I was asked to leave and they proceeded to yell at me and my mother (who is a senior citizen) to "get out" all the way to my car and they even told me I had 5 minutes to vacate the premises.

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Desert Nissan - Las Vegas, NV -  PineapplePrincess

Reviews: 3

Horrible Sales Ethics!

Horrible sales ethics! I had the worse experience "car shopping" at Desert Nissan! BEWARE and stay far away from this dealership!

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Desert Nissan - Las Vegas, NV -  jcharisma22

Reviews: 2

It's too bad...

My first experience with Desert Nissan was excellent- got a great deal and only had my engine light go on twice the 6 years that I had it. So naturally, I return to do my trade there in hopes of the same experience. The minute I left the lot, the engine light goes on. I went back and my sales guy says it's because the gas tank sensor senses oxygen so just make sure it clicks a few times after I put gas in the van. Then as I was driving down Sahara, the brakes were LOUD. I returned the next day and waited 1 hour for them to say that it was the dust on brand new tires that did that and to give it a week. After the week was up, I felt I'd been had. I demanded my trade back and they refused saying that it had been passed the 3 days. So I left and a week later got a flat (which was not their fault) but the spare tire had a plug and was flat, the engine light was back on, and the brakes were still squeaking bad. My husband is deployed and I admit, I don't know a thing about what to look for in vehicles before I buy them and sad to say, I did trust my sales guy. But even while I was there with my 3 kids, he didn't seem to care at all about why I was throwing a fit about the van he sold to me and reluctantly gave me "the huge favor" of returning my trade back. What a great lesson learned.

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Desert Nissan - Las Vegas, NV -  dclark1

Reviews: 2

Good experience!!

I recently bought a 2006 Nissan Xterra at Desert Nissan. It was a pleasant experience thanks to my awesome salesman Mike Spillum. He was very knowledgable, courteous and helpful. He wasn't the average shady car salesman that I've encountered in the past. I would definatley buy another car from Desert Nissan because of the way I was treated by Mike.

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Desert Nissan - Las Vegas, NV -  aliyah

Reviews: 22

ok

ok help they seem to care about the money only at times Try somewhere else 1st

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Desert Nissan - Las Vegas, NV -  Vegaslocal

Reviews: 11

Not your typical dealership.

All I can say is WOW!!! I walked in ready for a fight and all the usual dealership BS. I walked out with my head spinning because I couldn't believe they really gave me the deal I asked for. Will never use another dealer. Frank the sales manager is not your typical sales guy.

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Desert Nissan - Las Vegas, NV -  PHRANCHESKA

Reviews: 8

DESERT MERCURY SERVICE DEPARTMENT - RUDE!

When I visited the Service Department of Desert Nissan/Mercury, it was not a good experience. I was advised by FORD that there was work needed for my car due to Safety Campaigns (not quite a Recall, but close enough!). The guy there told me that the only way theyd' fix my car was if it got towed in, wouldn't listen to why I knew the repairs would be necessary, etc. Later I faxed the info I had to his superiors, sure enough, they were calling me to see when I wanted to come in. The day of the service I had to wait 45 minutes while they "washed" my car: I was the last one there waiting on the curb for my car to be done and I don'think it was an accident! Guess they don't care to be corrected even when they are very wrong. Bad business, those guys, way beyond the already negatively perceived mechanic's reputation!

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Desert Nissan - Las Vegas, NV -  saheja

Reviews: 2

Service woefully inadequate

I paid cash for a car here in February, 2006. In June, 2006, a sensor light came on, so it went back to the shop. The service rep told me that they had to order a part, and keep the car. Two hours later, they told me it was ready! The best part was the man driving me to and from my car -- a total gentleman. The service people make you feel like they are doing you a big favor when your four-month old car needs warranty service. Now, another sensor has come on -- so I have to go back. I am not happy!

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Desert Nissan - Las Vegas, NV -  teksuprt

Reviews: 3

Average car dealership

Honest as a car dealership will ever get. Took the time to explain most of the small details. Made my first car purchase an pleasant experience.

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