Decksouth, Inc.

350 Brady Pl 
Alpharetta, GA 30009
Phone: (678) 373-4734
Website: www.decksouth.com
Decksouth, Inc. Decksouth, Inc. : Deck & Patio Builders, Alpharetta, GA



Review
Reviews: 4

Posted on 10/1/2009

Beware of this Company!!!
DeckSouth told us we would have stairs from our top deck to our lower deck. Half way through the project they came to us and said that it couldn't be done. If they had measured properly in the beginning, we could have done things differently and ended up with the deck we wanted. Instead, we are stuck with a two story deck with no stairs. They also trashed our property. The project took about 2 months longer than planned. We thought they had abandoned our project at one point. Our salesman was Bobby and he was very disrespectful. Contact me if you want more info on what went wrong. We spent a lot of money are are stuck with a deck that isn't what we signed up for. Beware!
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Decksouth, Inc. replied on 03-31-2011
As a 15 year old professional company, we pride ourselves on the satisfaction of our customers. We deeply regret that we have a customer with this point of view. After months of trying to find a solution and common ground we are now clear that this is simply a situation where our "customer does not want to pay their final balance".  A current balance of $1800 is owed to Decksouth for this project.  
In reference to the stairs:
Final elevations were laid out between upper/lower decks at which time it was determined that the original stair design could not be built and satisfy code requirements.   Decksouth requested an on site meeting with both home owners. At this meeting new stair options were presented. A new stair option was chosen, agreed upon and Decksouth constructed. 
After the final balance was due, the owner voiced her disapproval of the project and the stairs. In response, and good faith, Decksouth offered to construct a third set of stairs (spiral) at no additional cost to the customer....as long as they would fulfill their agreement and pay their final balance. This customer said "no".  
We are human and realize communication could have been executed at a higher level throughout the large project. Material back order on the Stainless Steel cable handrail caused some delay and we regret any inconvenience that may have occurred.   
When all is said and done, Decksouth built a beautiful 600 sq. ft. multilevel, watertight addition to this house with custom cable handrail and stairs from the upper deck to the garage and stairs from the lower deck to back yard.  We completed the project and did not receive our $1,800 final balance.  We are happy to discuss this project with anyone who would want more details.


More Reviews
Reviews: 2

Posted on 4/25/2013

Love my deck
My new deck by Decksouth is exactly what I wanted. They came up with a great plan to extend my deck by four feet, reroute the stairs and add a corner landing where I can pause to enjoy my landscape. John's plan included creating a chevron pattern with the boards that really expands the deck visually. The quality of the construction is first rate. The wood and other components are top quality. I highly recommend Decksouth.
 Side view with privacy screen
Railing detail
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Reviews: 1

Posted on 6/26/2012

Very Professional and Talented Team
It was clear early on, that Decksouth was the right choice for my deck/screened porch project. Of all the companies, Mike was the only one that offered a gabled roof design for my 2 level screened porch. My team of carpenters stayed consistent throughout the project, and they worked long days to keep the momentum going. Mike and/or Joey (the Project Manager) stopped by frequently to check on progress and to fix small details. My project had a few tricky aspects, a large custom french door needed to be installed as well as a swing bed, both on the upper level. Neither one was a picnic to get "up there", and both took several iterations to get everything perfect. However,the entire crew worked diligently to meet and exceed my expectations. I love my new outdoor spaces, and rarely want to leave the house now!
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Reviews: 1

Posted on 5/23/2012

Deck Extension for Hot Tub
My wife and I were extremely happy with our new deck extension. We got exactly what we described when DeckSouth came out for our consultation. The quality of work was exceptional and there was no mess when they left our house. There was real attention to detail. We will call DeckSouth the next time we need any deck work completed.
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Reviews: 1

Posted on 1/31/2012

Have recommended them to several friends.
The overall finish product was exceptional. Very impressed with the crew and I would highly recommend them. They work with me on the design and look that I wanted to achieve.
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Reviews: 5

Posted on 1/28/2012

Worth every penny!
DeckSouth was professional, accurate, thorough and great to work with. We obtained bids from four contractors and while DeckSouth was not the least expensive their work was worth the investment.We went with a kiln dried pine which they stained at completion, added lights (this looks so nice!) and rebuilt a small screened in porch. John had Alex as our crew lead and he was wonderful! They handled every step of the process including inspections, stain & electrical. Their work was extremely precise (I was amazed at how much effort they put into every measurement to ensure accuracy) and we were thrilled with the results. No issues at all and that is rare these days in the construction industry.
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