Floodmasters, LLC Water & Fire Damage Restoration

Floodmasters, LLC

18 Reviews

(678) 682-9750 www.floodmasters-ga.com » View Website »

450 South Cemetery Street, Suite 301Norcross, GA 30071   map »

Business overview

Super Service Award Winner for 2010! Full Restoration Service Company. Floodmasters is dedicated to providing the best possible services at the customers budget and time constraints. With high customer service satisfaction and a proven track record, we will restore your home or business and get things back to normal. Providing 24/7/365 service not only because we actually care about our customers, but disasters don't always happen during 8-5.

Have questions? Let us answer them for you... Our Customer Service Representatives are standing by to take your call. When disaster strikes, FloodMasters is there to help!

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Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Services

  • Air Quality Testing
  • Basement Waterproofing
  • Carpet and Structural Dry Out
  • Damage and Loss Assessment
  • Dehumidifier Rental
  • Disinfection & Sanitization
  • Drainage Improvements
  • Equipment Rentals
  • Fire & Smoke Damage Repair
  • Flood Damage Repair
  • Flood Loss Prevention
  • Flooded Basement
  • Floor Drying and Restoration
  • Free Estimates
  • High Velocity Air Movers
  • Humidity Treatments
  • Mildew Prevention
  • Mold Removal
  • Water Extraction

Kudzu's "Best Of" Winner

2012

Credentials

IICRC Certified- The Institute of Inspection, Cleaning and Restoration Certification (IICRC).

Applied Microbial Remediation- Approved by American National Standards Institute (ANSI) Standard.

EPA Renovate Right Program Certification Lead Abatement- EPA's 2008 Lead-Based Paint Renovation, Repair and Painting Program Rule, aimed at protecting against lead-based paint hazards associated with renovation, repair and painting activities.

Hours of Operation

  • MON
  • 1:00am
  • 12:45am
  • TUE
  • 1:00am
  • 12:45am
  • WED
  • 1:00am
  • 12:45am
  • THU
  • 1:00am
  • 12:45am
  • FRI
  • 1:00am
  • 12:45am
  • SAT
  • 1:00am
  • 12:45am
  • SUN
  • 1:00am
  • 12:45am

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Debit Card
  • Discover
  • Mastercard
  • Money Orders
  • Paypal
  • Personal Checks
  • Visa

Year Established

2000

Documents

[PDF] Water Damage Do's and Don'ts

Languages Spoken

  • English

Reviews

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Professional and Informative, 4/01/2015

Floodmasters accepted my unusual request to come to there office to discuss my mold situation in Atlanta. I provided the square footage of the moldy basement, provided pictures and they answered all... of my questions with regards to what type of mold it could be and what it would take to get rid of it. They told me that the mold may have spread throughout the entire house because the A/C was pumping the air. I spoke with Eric and he was very knowledgable, professional, and trustworthy. He provided me with some do it yourself tips, with the warning that it not "by the book" but it may help with the odor, he offered to come out to me to give me a free assessment, he explained to me that mold remediation in Atlanta can take several days and also explained to me what mold remediation is. He told me to pass this information on to the landlord and I hope the landlord does the right thing by cleaning up the mold properly. If it was mine house, I would definitily use them and get rid of the mold entirely.

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Lorem Ipsum, 3/31/2015

Nec epicurei pericula dissentiet cu. Ut primis civibus nam, vis ut eius cetero abhorreant, altera veritus vivendo vel an. At consulatu reprehendunt sea, eum elitr vivendum quaerendum no, ex ius facer... mazim postea. Est ei altera fastidii, ea eum magna mundi, vis veritus singulis ea.

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Videos & Photos

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Photos (15 photos)

  • Water and Flood Damage Removal and Restoration
  • Equipment Rentals. Dehumidifier, Air Scrubbers and More!
  • Atlanta Carpet and Rug Drying and Saving from Water or Flood Damage
  • Frozen Pipe Repair and Replacements
  • Air Quality Control
  • Mold Detection and Treatments
  • Crawlspace and Basement Clean Up
  • Lead Paint Detection and Repainting and Management Services to Reduce Risks
  • Fire and Smoke Damage Removal and Restoration
  • Water Heater Repair and Replacements
  • Atlanta Sewage Damage Removal and Treatment
  • Atlanta Hard wood Floor drying
  • Toilet Overflows and Back up Repair
  • Serving All Metro Atlanta and Surrounding Areas
  • Atlanta Commercial and Residential Properties!


Water and Flood Damage Removal and Restoration

Linked Review

Jay2365

Reviews: 1

You wouldn't even know it happened!

During the rains our basement got flooded. The whole basement, atleast 3 inches. Bob and company came and removed the water. Then it flooded again, they came the next day and took care of that. Setup the equipment and ONLY charged us a rental fee. Great service, great price, would recommend them to anyone. Thank You Floodmasters. JZ

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More Reviews

jascheider

Reviews: 1

Professional and Informative

Floodmasters accepted my unusual request to come to there office to discuss my mold situation in Atlanta. I provided the square footage of the moldy basement, provided pictures and they answered all of my questions with regards to what type of mold it could be and what it would take to get rid of it. They told me that the mold may have spread throughout the entire house because the A/C was pumping the air. I spoke with Eric and he was very knowledgable, professional, and trustworthy. He provided me with some do it yourself tips, with the warning that it not "by the book" but it may help with the odor, he offered to come out to me to give me a free assessment, he explained to me that mold remediation in Atlanta can take several days and also explained to me what mold remediation is. He told me to pass this information on to the landlord and I hope the landlord does the right thing by cleaning up the mold properly. If it was mine house, I would definitily use them and get rid of the mold entirely.

Floodmasters, LLC replied on 04-27-2015

Thanks Ms Scheider. Unusual requests about your health always has our attention. For mold remediation in Atlanta and vicinity, pass this number on to your friends: (678) 682-9750.

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atlcwl

Reviews: 5

Lorem Ipsum

Nec epicurei pericula dissentiet cu. Ut primis civibus nam, vis ut eius cetero abhorreant, altera veritus vivendo vel an. At consulatu reprehendunt sea, eum elitr vivendum quaerendum no, ex ius facer mazim postea. Est ei altera fastidii, ea eum magna mundi, vis veritus singulis ea.

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cqholt

Reviews: 6

Caught Illegally Dumping Waste

An employee of this company was witnessed illegally dumping waste from a company truck into a creek in Kirkwood, Atlanta. This company does not respect or follow the environmental laws and they will not respect the customer to perform a good job. The company made an appearance at the neighborhood meeting, apologized for the incident, and offered to help remediate the creek.

Floodmasters, LLC replied on 03-31-2015

Dear cqholt (and all residents of the Kirkwood neighborhood),

We appreciate you reporting this to us and regard it as a very serious matter deserving our highest priority investigation and attention. It is against Floodmaster, LLC policy to dispose of waste in any but the most appropriate, legal, and environmentally-conscious manner.

Floodmasters has reached out to you and other Kirkwood residents personally via email in attempts to rebuild your trust in us and assure you that this is (and always has been) counter to our operating practices.

We sincerely apologize to you and your neighbors in Kirkwood, and hope we can continue this conversation to your satisfaction.

Sincerely,
Floodmasters, LLC

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Kirkwoodian

Reviews: 1

Polluters

Floodmasters was caught dumping wastewater into an open stream in my neighborhood. They may provide a great service, but their stewardship is abysmal.

Floodmasters, LLC replied on 03-31-2015

Dear Kirkwoodian (and all residents of the Kirkwood neighborhood),

Thank you for recognizing the great service we strive to deliver. We also appreciate you providing other feedback to us and regard your report as a very serious matter deserving our highest priority investigation and attention. It is against Floodmaster, LLC policy to dispose of waste in any but the appropriate, legal, and environmentally-conscious manner.

Floodmasters has reached out to you and other Kirkwood residents personally via email in attempts to rebuild your trust in us and assure you that this is (and always has been) counter to our operating practices.

We sincerely apologize to you and your neighbors in Kirkwood, and hope we can continue this conversation to your satisfaction.

Sincerely,
Floodmasters, LLC

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jeepers42

Reviews: 1

Excellent Mold Remediation

FloodMasters met me at my home to assess some mold damage that I had in my house. Their technician Jesse was very thorough in his inspection and incredibly personable. Once he was done with his assessment we talked about the price of the work, which I was worried about, but I came to find out that they had competitive prices and we agreed upon a reasonable amount. There was no pressure or hardball tactics. They began the work soon after their initial assessment. It was a 4 day process. The work was done efficiently and all my questions were answered along the way. When they were done they walked me through everything that was done, offered air testing, and gave me a detailed invoice. Was a very good experience for something that I was incredibly stressed out about going into it. I would definitely recommend them for any future work.

Floodmasters, LLC replied on 03-31-2015

Thank you, jeepers42! We strive to deliver exceptional service and appreciate it when our customers let us know we've achieved it! All the best to you! Sincerely, Floodmasters, LLC

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HardWorkers

Reviews: 1

Warning Do Not Use

Unprofessional. This company left their equipment in my rental property for months (6 months to be exact). When a tenant would finally move in (after multiple tenants deciding not to move in with the equipment in the house), the tenant was harassed by Floodmasters because they finally decided to come get their equipment. Floodmasters felt that the tenant should change her schedule to accommodate their time to pick up the equipment. If you are looking for a company that will leave their equipment in your house for months, this is the right company for you.

Floodmasters, LLC replied on 03-04-2015

FloodMasters was not contacted once about any equipment left on site until a new tenant made a call about 1 dehumidifier and 4 fans that were packed into a corner of an already packed garage. This call was made after 6 months of trying to collect a bill from the homeowner (who pretended he was out of the country after he spent the money the insurance company gave him to give to us.) The tenant and homeowner then gave our equipment to some handy man friend who would not return it to us until we had to threaten legal action. He was quite prompt about it after that, and the same went for the homeowner and his outstanding bill. We have never had a harder time trying to close out a simple job than we did with this customer.

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Sunny64

Reviews: 3

Very Quick

We were happy that they were able to come out so quickly after our septic backed up all over our basement. Thanks, our basement smells so much better.

Floodmasters, LLC replied on 09-16-2013

We are glad to hear we were able to help in your time of need. If you ever need us in the future please give us a call. Floodmasters LLC

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afriddell

Reviews: 3

Fast and friendly

Our water heater ruptured in the crawlspace of our home. I called Floodmasters, and within an hour, Tim showed up to assess the situation, provide an estimate and get started on a solution. He explained what was necessary to dry the crawlspace and protect the area from moisture and mold. He even gave me the name of a qualified plumber who replaced the water heater for us the same day. I highly recommend Floodmasters.

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Manwich

Reviews: 1

Well done project

We used Floodmasters to resolve a water damage project involving 3 rooms in our house. Their folks were on time, kept us in the loop at all times and did exactly what they promised. We are very well satisfied with their work and recommend them without hesitation. D St John Marietta, Georgia

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tobistus

Reviews: 2

Quality Work

We had a water line break and the entire basement was flooded. Floodmasters was out drying the basement within an hour of my call. There was a lot of damage, carpet ruined, drywall damaged, ceiling, etc. Floodmasters did the entire rebuild, and I can honestly say that it is better then it was before the flood. From start to finish, great service and quality work.

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SEP007

Reviews: 1

"Extremely Competent Business"

These days, it is hard to find a business that atually practices great customer service, but I was fortunate to find one - Floodmasters (Norcross, GA). This was my first experience with water damage/flooding, so it goes without saying that I had many questions. The Floodmasters team was extremely professional, competent and thorough. I would recommend this team to anyone in need of water remediation.

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June001

Reviews: 4

Reliable, Professional, and Delightful Results

My experience with Floodmasters is a flooded bathroom and crawl space due to a minor plumbing issue. Bob Condit responded quickly and immediately resolved the source preventing more damage and began the drying process. I don't know everything it took to dry and fully restore my bathroom, because he and his crew took care of everything so quickly with beautiful results. I had a deductible on insurance, but he dealt with insurance. I referred Floodmaster to my Mother (for a flooded basement) with equally professional results finished in unbelievably fast turn-around time.

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Brandon11

Reviews: 4

Be Prepared

We had a pipe bust in our wall and needed immediate action. We hired Aames plumbing come to fix the leak and they suggested this company because they were a full restoration company. They came right out and started drying everything out so we thought this was going to be a good experience. Well after the drying was done and it was time to put everything back together is when it all turned. They quoted prices on upgrades and then when we got it in writing the prices were higher. They gave us windows to show up and after 30min to an hour being late I would call and they would tell me "oh sorry were running late." They never called me to tell us that they were going to be late. The work was far from professional and parts look as if I could have done them better myself. We had drywall replaced and a tile floor put in the kitchen. I would not recommend this company to anyone.

Floodmasters, LLC replied on 10-27-2011

We try to give the most accurate verbal estimates possible, but this is only an estimate and actual prices will be determined once the area size has been entered into the database. We do not set the pricing for the jobs and materials; those are set by the national insurance contractor database.

Throughout the job, we repeatedly ask for customer input to how the work was progressing. The work was consistently praised and the work was approved throughout the process. Communication is the key to success; therefore we do our best to keep constant and clear communication to ensure customer satisfaction. If that communication is not clear on both parties, then that leaves the possibility for downfalls. Once the work was completed, there was no indication that the customer was not satisfied with the work when the remainder of the payment was received. We apologize for any inconveniences you may have had during this experience.
Sincerely, Management.

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TimboW

Reviews: 1

Mold Removed, Closet Renovated

When I saw some discoloration on the ceiling in one of my closets, I feared that I might have a mold problem. A friend told me he had a very good experience using Floodmasters recently, so I decided to give them a call. Much to my surprise, they showed up that very same day. Bob confirmed that I did in fact have mold growing on the ceiling of my closet. He and his team began work immediately, removing the damaged areas, taking appropriate action to contain the mold spores. They placed several "air-scrubbers" in the surrounding rooms, just as a precaution. And they identified and repaired a small leak in my roof that allowed moisture to seep through, causing the mold. The next day, I filed a claim with my insurance company. To make a long story short, the insurance adjuster gave me the run-around. When I told Bob about it, he said that he would take care of it. Two days later, I received an e-mail from the adjuster saying that they would pay for the repairs in full. Bob's willingness to deal directly with my insurance certainly made my life much easier. In the mean time, Bob's team went to work repairing the closet, which included some significant design changes that I requested. And it came out even better than I expected. The team at Floodmasters was prompt, professional and courteous. They were knowledgeable and thorough. And the quality of their work was outstanding. I could not have been more satisfied.

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pkeane

Reviews: 2

Extremely Satisified

Floodmasters was recommended to me by a neighbor because I had serious water damage to my hardwood floors and vent system in my home. Their service and performance was superb. They handled the negotiations with the insurance company and made sure that all necessary repairs were made. They were efficient, prompt and professional - I couldn't have been happier.

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Water and Flood Damage Removal and Restoration