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FloodMasters met me at my home to assess some mold damage that I had in my house. Their technician Jesse was very thorough in his inspection and incredibly personable. Once he was done with his... assessment we talked about the price of the work, which I was worried about, but I came to find out that they had competitive prices and we agreed upon a reasonable amount. There was no pressure or hardball tactics. They began the work soon after their initial assessment. It was a 4 day process. The work was done efficiently and all my questions were answered along the way. When they were done they walked me through everything that was done, offered air testing, and gave me a detailed invoice. Was a very good experience for something that I was incredibly stressed out about going into it. I would definitely recommend them for any future work.VIEW MORE »VIEW LESS »
Unprofessional. This company left their equipment in my rental property for months (6 months to be exact). When a tenant would finally move in (after multiple tenants deciding not to move in with the... equipment in the house), the tenant was harassed by Floodmasters because they finally decided to come get their equipment. Floodmasters felt that the tenant should change her schedule to accommodate their time to pick up the equipment. If you are looking for a company that will leave their equipment in your house for months, this is the right company for you.VIEW MORE »VIEW LESS »
Our pipes broke in our house. Our house sits on a slab. What a mess that made! So, I called Floodmasters and they had the job done in no time! I was very impressed on how easy it was to get everything going! They worked directly with our insurance so we only had to pay our deductable! Great work! I will definately call them if anything else happens and only them! Maylsgirl
FloodMasters met me at my home to assess some mold damage that I had in my house. Their technician Jesse was very thorough in his inspection and incredibly personable. Once he was done with his assessment we talked about the price of the work, which I was worried about, but I came to find out that they had competitive prices and we agreed upon a reasonable amount. There was no pressure or hardball tactics. They began the work soon after their initial assessment. It was a 4 day process. The work was done efficiently and all my questions were answered along the way. When they were done they walked me through everything that was done, offered air testing, and gave me a detailed invoice. Was a very good experience for something that I was incredibly stressed out about going into it. I would definitely recommend them for any future work.
Unprofessional. This company left their equipment in my rental property for months (6 months to be exact). When a tenant would finally move in (after multiple tenants deciding not to move in with the equipment in the house), the tenant was harassed by Floodmasters because they finally decided to come get their equipment. Floodmasters felt that the tenant should change her schedule to accommodate their time to pick up the equipment. If you are looking for a company that will leave their equipment in your house for months, this is the right company for you.
FloodMasters was not contacted once about any equipment left on site until a new tenant made a call about 1 dehumidifier and 4 fans that were packed into a corner of an already packed garage. This call was made after 6 months of trying to collect a bill from the homeowner (who pretended he was out of the country after he spent the money the insurance company gave him to give to us.) The tenant and homeowner then gave our equipment to some handy man friend who would not return it to us until we had to threaten legal action. He was quite prompt about it after that, and the same went for the homeowner and his outstanding bill. We have never had a harder time trying to close out a simple job than we did with this customer.
We were happy that they were able to come out so quickly after our septic backed up all over our basement. Thanks, our basement smells so much better.
We are glad to hear we were able to help in your time of need. If you ever need us in the future please give us a call. Floodmasters LLC
Our water heater ruptured in the crawlspace of our home. I called Floodmasters, and within an hour, Tim showed up to assess the situation, provide an estimate and get started on a solution. He explained what was necessary to dry the crawlspace and protect the area from moisture and mold. He even gave me the name of a qualified plumber who replaced the water heater for us the same day. I highly recommend Floodmasters.
We used Floodmasters to resolve a water damage project involving 3 rooms in our house. Their folks were on time, kept us in the loop at all times and did exactly what they promised. We are very well satisfied with their work and recommend them without hesitation. D St John Marietta, Georgia
We had a water line break and the entire basement was flooded. Floodmasters was out drying the basement within an hour of my call. There was a lot of damage, carpet ruined, drywall damaged, ceiling, etc. Floodmasters did the entire rebuild, and I can honestly say that it is better then it was before the flood. From start to finish, great service and quality work.
These days, it is hard to find a business that atually practices great customer service, but I was fortunate to find one - Floodmasters (Norcross, GA). This was my first experience with water damage/flooding, so it goes without saying that I had many questions. The Floodmasters team was extremely professional, competent and thorough. I would recommend this team to anyone in need of water remediation.
My experience with Floodmasters is a flooded bathroom and crawl space due to a minor plumbing issue. Bob Condit responded quickly and immediately resolved the source preventing more damage and began the drying process. I don't know everything it took to dry and fully restore my bathroom, because he and his crew took care of everything so quickly with beautiful results. I had a deductible on insurance, but he dealt with insurance. I referred Floodmaster to my Mother (for a flooded basement) with equally professional results finished in unbelievably fast turn-around time.
We had a pipe bust in our wall and needed immediate action. We hired Aames plumbing come to fix the leak and they suggested this company because they were a full restoration company. They came right out and started drying everything out so we thought this was going to be a good experience. Well after the drying was done and it was time to put everything back together is when it all turned. They quoted prices on upgrades and then when we got it in writing the prices were higher. They gave us windows to show up and after 30min to an hour being late I would call and they would tell me "oh sorry were running late." They never called me to tell us that they were going to be late. The work was far from professional and parts look as if I could have done them better myself. We had drywall replaced and a tile floor put in the kitchen. I would not recommend this company to anyone.
We try to give the most accurate verbal estimates possible, but this is only an estimate and actual prices will be determined once the area size has been entered into the database. We do not set the pricing for the jobs and materials; those are set by the national insurance contractor database.
Throughout the job, we repeatedly ask for customer input to how the work was progressing. The work was consistently praised and the work was approved throughout the process. Communication is the key to success; therefore we do our best to keep constant and clear communication to ensure customer satisfaction. If that communication is not clear on both parties, then that leaves the possibility for downfalls. Once the work was completed, there was no indication that the customer was not satisfied with the work when the remainder of the payment was received. We apologize for any inconveniences you may have had during this experience.
When I saw some discoloration on the ceiling in one of my closets, I feared that I might have a mold problem. A friend told me he had a very good experience using Floodmasters recently, so I decided to give them a call. Much to my surprise, they showed up that very same day. Bob confirmed that I did in fact have mold growing on the ceiling of my closet. He and his team began work immediately, removing the damaged areas, taking appropriate action to contain the mold spores. They placed several "air-scrubbers" in the surrounding rooms, just as a precaution. And they identified and repaired a small leak in my roof that allowed moisture to seep through, causing the mold. The next day, I filed a claim with my insurance company. To make a long story short, the insurance adjuster gave me the run-around. When I told Bob about it, he said that he would take care of it. Two days later, I received an e-mail from the adjuster saying that they would pay for the repairs in full. Bob's willingness to deal directly with my insurance certainly made my life much easier. In the mean time, Bob's team went to work repairing the closet, which included some significant design changes that I requested. And it came out even better than I expected. The team at Floodmasters was prompt, professional and courteous. They were knowledgeable and thorough. And the quality of their work was outstanding. I could not have been more satisfied.
Floodmasters was recommended to me by a neighbor because I had serious water damage to my hardwood floors and vent system in my home. Their service and performance was superb. They handled the negotiations with the insurance company and made sure that all necessary repairs were made. They were efficient, prompt and professional - I couldn't have been happier.
Bob Condit has serviced my residence and rental properties for several years. He has SAVED carpeting that I thought would have to be replaced. Never any problems.
During the rains our basement got flooded. The whole basement, atleast 3 inches. Bob and company came and removed the water. Then it flooded again, they came the next day and took care of that. Setup the equipment and ONLY charged us a rental fee. Great service, great price, would recommend them to anyone. Thank You Floodmasters. JZ