Sunrise Moving & Storage

2501 N Royal Pl 
Tucker, GA 30084
Phone: (770) 381-6191
Fax: (770) 491-7904
Website: www.sunrisemoving.com
Sunrise Moving & Storage Sunrise Moving & Storage : Movers, Tucker, GA



Review
Reviews: 1

Posted on 1/10/2010

The WORST moving experience ever!
Sunrise Moving & Storage provided the absolute WORST customer service I have ever experienced! Eli, the owner, is unprofessional, dishonest and a horrible business man. I have moved over ten times as an adult (military) and have never experienced anything close to the nightmare that Sunrise put me through.
In a nutshell, we needed our goods packed on a Thursday and finished loading and moved to new location on Friday. I confirmed this verbally 4 separate times with both Johnny, the sales rep and Charlene, the owners wife. I later came to find that it didn't matter what Johnny and I discussed, once we signed on Sunrise to handle our move, everything was up to Sunrise.
Their movers were almost 2 hours late both days of the packup, my goods were delivered to Memphis 2 days late, and Eli called me a liar to my face (as he did not believe that I did, indeed, needed my goods out on Friday because I had tenants moving in Saturday morning). Eli, and his wife, (who by the way run this fine business out of their living room) are CROOKS as they charged my husband and I over 300 dollars more than our quote and signed receipt stated. It took me contacting Wheaton Van Lines for them to remove the overcharge. They claimed it was some sort of "waiting fee" . I guess they forgot we were the ones who had to wait two extra days for delivery for our goods.
Save yourselves the pain, DO NOT EVER USE SUNRISE MOVING & STORAGE!
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Sunrise Moving & Storage replied on 02-01-2010
In reponse to this review, we would like to address several allegations made by this shipper. First, she was NEVER told that her shipment would load and deliver in the same day, as not only would it be physically impossible, but it would be illegal. She was told on several occasions that her shipment would be packed on Thursday 12/17, loaded on Friday 12/18, and delivered between 12/19-28, with the possibility that it would be delivered on the 19th or 20th depending on what time they finished loading on Friday 12/18. This shipment was moving 367 miles away, nearly a 7 hour drive, and there are laws and regulations that we must follow. On loading day we explained since the crew did not finish loading until after 6 PM we would send the crew out in the AM, and delivery would be made on the morning of Sunday December 20, 2009. She crossed out the delivery spread on the Bill of Lading and changed the dates in her hadnwriting to deliver on 12/19/09. We had her correct that upon delivery. She alleges that we were two days late, when in fact we arrived exactly when we told her we would. Instead of paying for her services and allowing the shipment to be unloaded, she withheld payment until after 1:30pm. We had to call the police to her home, as they refused to pay for her move, stating we were 1 day late. Now in her response she claims we were 2 days late. In fact, we were not late at all. Our driver waited patiently until payment was received so that he may deliver her goods. She agreed to the $315 waiting fee, and later disputed it. She states in her response, that she has moved several times as an adult with the Military, if this were true, then she would know the rules regarding delivery, as the Military have members educated about these things. I personally explained to her on the Wednesday before packing as well as on packing day that it would be illegal to have her goods loaded and delivered that far away in one day. She also alleges that she confirmed on 4 separate occasions with Johnny and Charlene. This is not true. It was explained to her by Johnny, as well as by Charlene on several occasions that it would be within a day or two, depending on what time the crew finishes loading. She also alleges that Sunrise Moving is run out of a living room, google the address it is clearly a warehouse in an industrial district. The $315 was agreed upon and is a legal charge for having the driver, truck and crew wait over 5 hours to receive payment. She alleges we are "crooks" however, she fails to mention that we moved more weight than agreed upon, delivered on a Sunday without any additional charges. The only charge in addition to her estimated amount, was for the waiting time. We arrived exactly when we told her we would. We had to call the police to her home to explain this to her. This shipper clearly is dishonest.


More Reviews
Reviews: 1

Posted on 10/31/2012

Helpful, Thorough and Complete
I had used Sunrise in my first move about 2 years ago and this time around I called them with a 4 day notice and they definitely put together a good crew of 4 guys. Steve and his crew of Kone, Louis and Jorge. It was a whole day job and two trips after all the stuff was moved intact. It was a 3 brdm move. Disassembled and re-assembled the furniture properly. This was a job well done with good coordination and teamwork.
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Reviews: 6

Posted on 10/25/2012

2nd Move, Always the best choice!
Eli helped me take care of a last minute move. He was great, made it all happen. Kevin and the crew arrived on time, finished sooner than expected, went above and beyond to take the stress out of having to rush a move. Definitely my mover for life! I highly recommend Sunrise Moving to take care of your moving needs!
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Reviews: 1

Posted on 5/3/2012

3 Positive Experiences--Top Recommend to Friends
I have used Sunshine Moving three times--most recently in May 2012. Each time I shopped around and found their rates to be the best. I appreciated the fact that I could have an estimator come out at no charge to see our home firsthand, inventory our key items, and provide an estimate with a "not to exceed cost" for peace of mind. The movers were quality guys who were respectful and worked efficiently.
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Reviews: 2

Posted on 9/27/2011

Late and Unprofessional
I've actually used Sunrise Movers twice. The first time, we had them scheduled for 8 am and they didn't show up till noon. I didn't get a call letting me know this until about 11 -- so I went on thinking for hours that they just bailed on me. No one answered the main number. They were very nice and did the move well, so I called them back for the second move. I assumed that them being late was just a fluke. This time, they were scheduled for 8 am and then called to say that the wouldn't be there until noon and then they didn't show up until 3. From noon till 2:30 we didn't get a call letting us know of this second time change. One of the men brought his son along, which worked out okay but the son clearly didn't know what he was doing. Some of the furniture got scratched (presumably by a ring, because it was in the places you would hold the pieces). Multiple times, one of the men got a call and he said it was the next customer and just turned the phone off without answering. Though my husband thinks this last point is unfair (as they are doing manual labor all day), I think their smell was over the top -- it still lingers in the closet of the new apartment and it's been a few days of trying to air it out. The men from Sunrise have always been kind and relaxed and friendly, but I think, over all, that the job they've done could have been just as well done by some kids at college but I paid for professionals....
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Reviews: 1

Posted on 7/8/2011

Not another move nightmare
They were excellent - the team that moved us was outstanding - Not only were they efficient and hard workers they were pleasant - no complaining even when I asked them to move the bunk bed one more time - Scott lead our team I will not make another move without him
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