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Fireside Firewood

(775) 882-4666

195 E 1st StReno, NV 89501   map »

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Lousy Business Practices, 1/18/2010

If I could give a rating of below poor I would! I called them on a Saturday and they assured me they deliver to where I live, even told me they had delivered to my street the day before! He (chris... Headrick) told me he would call on Monday...he did not...I talked to him on Tuesday and he scheduled delivery on Friday...they did not call or show up on Friday...on Friday afternoon I left a message...he called on Saturday morning all apologetic and rescheduled me for Sunday morning! Four hours later he called me and was accusatory about things that made no sense...he accused me of calling him over and over again and wanting delivery the same day I called...which was not true...he was screaming over the phone...totally unprofessional...while I was trying to get a word in...he told me he would not deliver to me and then proceeded to hang up! I understand that companys have the right to not deliver to certain places...but after they scheduled me for delivery twice this tirade made absolutely no sense...DO NOT USE THESE PEOPLE! It wasted a whole week of my time!

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Reviews: 1

Lousy Business Practices

If I could give a rating of below poor I would! I called them on a Saturday and they assured me they deliver to where I live, even told me they had delivered to my street the day before! He (chris Headrick) told me he would call on Monday...he did not...I talked to him on Tuesday and he scheduled delivery on Friday...they did not call or show up on Friday...on Friday afternoon I left a message...he called on Saturday morning all apologetic and rescheduled me for Sunday morning! Four hours later he called me and was accusatory about things that made no sense...he accused me of calling him over and over again and wanting delivery the same day I called...which was not true...he was screaming over the phone...totally unprofessional...while I was trying to get a word in...he told me he would not deliver to me and then proceeded to hang up! I understand that companys have the right to not deliver to certain places...but after they scheduled me for delivery twice this tirade made absolutely no sense...DO NOT USE THESE PEOPLE! It wasted a whole week of my time!

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