Atlanta Flooring Service

Phone: (678) 992-4437
Website: www.atlantaflooringservice.com...
Atlanta Flooring Service Atlanta Flooring Service : Floor Laying & Refinishing, Atlanta, GA


Review
Reviews: 2

Posted on 1/25/2010

Don't Waste Your Time
We signed a contract with Carlos in November for hardwood flooring. We met with him twice at our house, once at his showroom, and spoke several times on the phone. He is EXTREMELY difficult to contact on the phone. Many times he NEVER returned our calls. He promised us at least three times that the job would be done before Christmas. We spent ten hours one weekend moving all of the small furniture so that this would be complete in advance. It took us another ten hours to put all of this back. Carlos missed the delivery schedule for our flooring on FIVE occasions. Each time there was a different excuse about what happened. We made appointments—and Carlos NEVER showed up. We made an appointment to meet at his showroom one day—and found the place closed for the entire day! The ONLY thing Carlos did promptly was charge our credit card—up front—almost $4000 for the materials. We never saw even one piece of the flooring. Finally, after missing every delivery date and failing to follow-through or even give us the courtesy of an explanation—Carlos simply cancelled our contract and refunded the money. Carlos did not call to discuss this with us—he just decided to cancel and took the easy way out and sent an e-mail. Even if he had completed the job—how would we contact him if there were ever a problem with the ‘lifetime’ warranty?
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Atlanta Flooring Service replied on 02-22-2010
Mr Buys good morning,unfortunate your wood was an special order and on top of that is only one distributor that carries;when we took your order I was told by them that wood was in stock,for their mistake we receive wrong material and we did inform you that;an call was made again to the distributor,they promise new production right way but unfortunate for my surprise that never happen on time to start your job,after several attemps to find another source for that brazilain teak we decide to return your deposit.All the time we did inform you on this matter and I did every thing I cold to not loose your job,Im sorry for any inconvenience that may have cause you. Carlos


More Reviews
Reviews: 1

Posted on 2/10/2014

Don't Use Them if You Like Your Home!!!
At first, everything seemed great. Our floor were installed quickly and they even transported our floors from the store to our house! But 6 months later, our hardwood floor started coming apart, with one board even popping out! After 2 months of phone calls and 5 missed appointments, I'm not sure that they're going to resolve this. I wish I could post a more positive review. If you don't like your home, feel free to use them. If you like your hardwoods and want a good quality floor, we do NOT recommend Carlos Santos and Atlanta Flooring Services.
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Reviews: 1

Posted on 9/27/2013

Worst Experience Ever
We hired Carlos to redo install some new hardwood floors/steps and tie the pattern in so it would look like it was all done at the same time. We also refinished our floor with a dark stain and flat poly cost. We gave Carlos several changes to complete the job on time and with quality and he failed to do so. We paid $3875 upfront and then had to hire another company to redo the work for even more.
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Reviews: 2

Posted on 6/27/2013

Ruined my hardwoods with refinish service
We asked for a refinishing quote on the floors and stairway. Live and learn over this mistake.
Issue 1 - Didn't offer any sort of written contract or guarantee when we began to authorize the work.
2 - We authorized only the floors and during the process they began to sand down my stairs before confirming (specifically told to wait when we talked).
3 - After sanding and applying poly, waves appeared across my floors caused by an issue with the drum sander.
4 - Also, they didn't fill any knots after sanding, leaving exposed holes in the floor.
5 - Also they used satin when we requested semi-gloss. Carlos agreed to have the team redo the work, but they still left waves in my floor, left pools of poly in corners, poly splashed up all my baseboards, and had clumps of poly/sawdust left around as well. We complained again, but had already been without my home for 1 week plus and did not want the crew back for another 4 days.

I do not recommend using this service for floor refinishing.
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Reviews: 2

Posted on 3/9/2012

Reliable Installer
We have now used Carlos and his company twice. Back in 2008 my wife and I ripped up the carpet in our den and laid hardwoods ourselves. Unlike other companies that we received bids from, Carlos didn't care that we were doing the "hard part" ourselves. He gave us a fair quote, about $100 cheaper than anyone else. The results were so good that fourd years later when we decided to lay hardwoods in our master bedroom, we called Carlos first to get a bid to sand and stain our floors. We also got a couple of other bids just to compare; and sure enough Carlos was much cheaper than anyone else. Carlos was also using 3 coats of Polyurethane when all of the other companies were charging extra for anything over 2 coats. Carlos is the only person that you need to call for your flooring needs.
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Reviews: 7

Posted on 3/1/2012

Love the results!
We had a rather extensive renovation on two floors. We are very pleased with the quality of Carlos' work. The finished product is just gorgeous and is exactly as we pictured it!
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